Purplee Reviews 39

TrustScore 4.5 out of 5

4.5

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Company details

  1. Mobile phone repair shop
  2. Computer repair service

Written by the company

"A "Purplee" é reconhecida pela sua qualidade, simpatia e profissionalismo. Criada em 2014, já conta com milhares de clientes, e centenas de empresas que recorrem diariamente aos seus serviços, destacando a Federação Portuguesa de Futebol com quem presta serviço à mais de cinco ano. A "Purplee" tem lojas físicas em Cascais, Lisboa e na Maia, desta-se por prestar um serviço completo, rápido e eficaz. As garantias dadas aos seus clientes após os serviços prestados, são o rosto da empresa. A "Purplee", é famosa pela reparação de smartphones na hora e também ao domicílio, actualmente repara dispositivos da marca Apple, Samsung e Huawei. A "Purplee" também conta com um prestigiado serviço de reparação de Computadores e Consolas”


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service by Filipe and the team

Great service by Filipe and the team

22 May 2025
Unprompted review
Purplee logo

Reply from Purplee

Hello,
Thank you very much for your review.
We’re very happy to know that you had a great experience with Filipe and the team. Your feedback is truly appreciated and motivates us to keep providing a professional, attentive and high-quality service.
We’ll be sure to share your kind words with Filipe and the rest of the team.
Best regards,
The Purplee Team

Rated 5 out of 5 stars

Great service this morning in the…

Great service this morning in the Lisbon store. My old ASUS laptop was completely dead and not charging - Purplee sorted me out with a new charger within half an hour. Very confident and speedy service with a smile. Excellent attention to customer needs and clear about prices. Recommended.

4 December 2024
Unprompted review
Purplee logo

Reply from Purplee

Hello,
Thank you very much for your kind review and recommendation.
We’re very pleased to know that you had a great experience at our Lisbon store and that our team was able to quickly help with your ASUS laptop charging issue.
At Purplee, we always aim to provide fast, clear and professional service, while making sure our customers feel well looked after and informed about pricing.
We truly appreciate your feedback and hope to welcome you again whenever you need us.
Best regards,
The Purplee Team

Rated 5 out of 5 stars

Highly recommend!

I was so impressed with Filipe at Purplee. He quickly diagnosed the problem with my crashing MacBook and then repaired and cleaned it in 4 hours. He explained a lot to me -- in excellent English and in terms I could understand. He is considerate, knowledgeable and professional. highly recommend!

20 August 2024
Unprompted review
Purplee logo

Reply from Purplee

Hello,
Thank you very much for your kind words and recommendation.
We’re very happy to know that you had such a positive experience with Filipe at Purplee. It’s great to hear that he was able to quickly diagnose the issue with your MacBook, repair and clean it within a few hours, and explain everything clearly in English.
At Purplee, we value professionalism, technical knowledge and clear communication with our customers, so your feedback means a lot to us.
We’ll be sure to share your words with Filipe, who will certainly be very pleased with your recognition.
Best regards,
The Purplee Team

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