Purple Moose Brewery Reviews 

1,267
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of ordering online and the prompt, efficient delivery service, often highlighting that orders arrive well-packed and on time. Many people appreciate the excellent communication regarding delivery updates and the reliable couriers used. The products, especially the beers, are frequently described as excellent, with many reviewers considering them among the best they've tasted. However, some customers also noted that while the service and delivery are generally excellent, there were occasional issues with delivery addresses or the splitting of orders. A few other people also felt that some specific beer products, like Glaslyn and X-Moose, did not meet their expectations, becoming cloudy or undrinkable.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Product

Reviewers highlight positive aspects of product, consistently praising the excellent quality of the beers and... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and the... See more

Service

People report positive experiences with service, often describing it as great, fantastic, and exemplary from... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as excellent and some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We discovered Purple Moose when we were holidaying in North Wales. We stopped for a drink at The Australian. My father, who has been drinking ale for the last 70 years, says it’s some of the best he h... See more

Rated 5 out of 5 stars

Just love the Dark Side of the Moose! If only more Welsh pubs and hotels would give it a fair length trial. Most disappointed when they can’t even produce bottled ‘Moose’! Meanwhile regular deliveri... See more

Rated 5 out of 5 stars

Easy to buy online and it arrived well packed and in good time. I bought a mixed pack for my partner's birthday - the company kept me informed about expected delivery and it was sent in a sturdy brown... See more

Rated 5 out of 5 stars

Everything ordered was delivered on time and was able to track down to the last minute, so no wasted hours waiting in for something that doesn't get delivered on time. As far as the consignment... See more


Company details

  1. #1 of 3 best companies in Microbrewery
  2. #20 of 37 best companies in Alcohol Manufacturer
  3. #43 of 81 best companies in Alcohol Store
  4. #3 of 17 best companies in Beer Distributor
  5. #7 of 30 best companies in Beer shop
  6. #7 of 22 best companies in Brewery

Written by the company

Legendary Ales Brewed in Wales with water from the hills of Snowdonia. Independent craft beer micro brewery, established 2005.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,267)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely friendly & helpful staff

Lovely friendly & helpful staff. I received the wrong items on an online order but it was immediately replaced with the correct one & I was told to keep the wrong item as a goodwill gesture. I’ve visited the shop in person as well. Highly recommend for customer service. I haven’t had the beer personally but the person I bought it for enjoyed it

15 January 2025
Rated 5 out of 5 stars

17 yrs of Purple Moose

I have bought from Purple Moose for over 17 years and never once been disappointed.

Beers, glasses, merch ... all high quality. Delivery is excellent, even when the recent box arrived battered the glasses were so well packaged they survived unscathed.

14 January 2025
Rated 5 out of 5 stars

Great service from Purple Moose Brewery

Great service from Purple Moose Brewery. It's heartening to see that Purple Moose's glasses and products are so reasonably priced. Our branded pint glass was thoughtfully packaged and delivered swiftly. Thank you so much.

12 January 2025
Rated 5 out of 5 stars

AMAZING

I placed my order on a Sunday evening. I was expecting the parcel between Wednesday at the earliest and Friday. The website clearly states 48 hours I thought the order would be looked at on the Monday and then whenever it was processed. I was delighted when my order was delivered on the Tuesday. Thank you very much.

12 January 2025
Rated 5 out of 5 stars

Great local beers!

The beers are great and so is the delivery! Love the shop too and have a Purple Moose wine glass and beer glass too! Seems to be a standard present in our family now. Diolch yn fawr!

25 November 2024
Rated 4 out of 5 stars

The company is great

Ordered for my wifes birthday, The company is great, been to the shop a few times cant fault the beer, wonderful staff, great choice of merchandise. I can however fault the delivery company ADP. They said they phoned me on day of delivery (15/11/2024), they did not. I would have a call record, so I called ADP, they promised to deliver next day, happened to be a Saturday - NOPE, delivery arrived 4 days after it was supposed to arrive.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

The gift for someone who has everything

Packaged well arrived safely, Really fast delivery wasn’t expecting it so quickly!
It’s a gift. The parcel tape is so cute and makes a cardboard box look a little more special. :)

This is the second time we've ordered from purple moose, it always goes down a treat (It never lasts the recipient as long as we anticipate! and your’ll be lucky enough to have a share of a bottle!) highly recommend this company.

Ps Thank-you for making buying a gift for a dad who ‘has everything he needs’ so easy because we found the answer- he didn’t have any purple moose!!!

13 November 2024
Unprompted review

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