Puzzle Post Reviews 708

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their clever design and engaging nature, often highlighting the fun and excitement they bring to gatherings. Many people also appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. The delivery service is consistently described as fast and reliable, with items arriving in great condition. However, some customers also noted occasional issues with product quality, such as missing pieces or duplicate content in games. A few reviewers found certain puzzles overly complicated or with unclear solutions, leading to frustration. Additionally, some people were dissatisfied with the use of AI art in some products, feeling it detracted from the overall experience.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the clever, well-thought-out puzzles... See more

User experience

Consumers find user experience to be ambiguous. While some reviewers praise the engaging and well-designed... See more

Quality

People report ambiguous experiences with quality. Many customers praise the exceptional quality of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more

Company replied

Rated 5 out of 5 stars

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more

Company replied

Rated 5 out of 5 stars

These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more

Company replied

Rated 5 out of 5 stars

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more

Company replied


Company details

  1. #324 of 374 best companies in Gift shop
  2. #58 of 70 best companies in Corporate gift supplier
  3. #118 of 126 best companies in Game Shop
  4. #15 of 18 best companies in Party shop
  5. #22 of 26 best companies in Toy and game manufacturer

Written by the company

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

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Contact info

4.2

Great

TrustScore 4 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 March 2026
Puzzle Post logo

Reply from Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Rated 5 out of 5 stars

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 March 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Rated 4 out of 5 stars

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 March 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Rated 3 out of 5 stars

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 March 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Rated 4 out of 5 stars

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 March 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

Rated 3 out of 5 stars

Some puzzles were two easy and some too…

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

1 March 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom

Rated 5 out of 5 stars

We thought that is was an exhilarating…

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤

28 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom

Rated 5 out of 5 stars

Exceptional quality

Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (could probably be quicker with more people or more hints!).
Exceptional quality with both the puzzles and the materials.
Love it and will be buying another one soon!

27 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for this lovely review, Rhea! I'm really pleased to hear how much you like our games. I hope you have great fun with the next one.

Happy puzzling :)
Tom

Rated 5 out of 5 stars

Really enjoyed

Really enjoyed - it was an enjoyable, but not too taxing game.

25 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

I'm glad you enjoyed the game, Neil. Thanks for the review :) - Tom

Rated 5 out of 5 stars

The Zoo

Did the Zoo with my daughter who loved it she wanted to do it again right after finishing it 5 stars!

24 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

It's fantastic to hear that your daughter loved The Zoo! Thanks for taking the time to write a leave a review, Adam! - Tom

Rated 4 out of 5 stars

It wasn't clear we could have 2 digit…

It wasn't clear we could have 2 digit numbers as the code i assumed it would be one through 9 jumbled

23 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Leilani,

I'm sorry that this wasn't clear to you. We do explain in the introduction letters for each game that each part of the code is a number between 1 and 100.

I hope you still enjoyed the game!

All the best,
Tom

Rated 5 out of 5 stars

Really fun!

21 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for the review, Ryan. Great to hear that you enjoyed the game!

Happy Puzzling :)
Tom

Rated 1 out of 5 stars

i don't get it

21 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Tarek, I requested further information about your experience so that I could understand if there is something I can do to help. I didn't receive a response from you, but please do reach out to theteam@puzzlepost.uk if there is something we can help with. - Tom

Rated 3 out of 5 stars

The Menu

The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.

20 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Dyami, I'm sorry to hear that you struggled with the game. I've requested your contact information, but please also feel free to reach out to theteam@puzzlepost.uk so that I can help with this. - Tom

Rated 4 out of 5 stars

Variety of puzzles to solve

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having two sets of each puzzle was helpful - especially for two-sided puzzles, and a game-saver for us since our dog chewed a corner of the envelope and contents 😒.
Also appreciated the eco-friendly recycleable materials and compact nature of everything in an envelope.

The only element missing was more of a plot line and a bit of character development, perhaps with motives.

18 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Julia,

Thanks for sharing your feedback! Glad to hear that the two sets came in handy - I can't imagine the game was particularly tasty!

All the best,
Tom

Rated 4 out of 5 stars

Good range of puzzles

Good range of puzzles, some more challenging than others. Took us about an hour. Having two sets of clues makes it easier to play and would recommend it for an evenings entertainment.

17 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

It's great to hear that you enjoyed the puzzles! Thanks for writing a review :) - Tom

Rated 1 out of 5 stars

It was really bad and very dumb

17 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

I'm sorry to hear that you didn't like the game, Mark. If you have any specific feedback, please do reach out to theteam@puzzlepost.uk.

All the best,
Tom

Rated 5 out of 5 stars

So challenging

From my 7 year old daughter: We loved the challenge of the puzzles and how it made me think hard about it and it made me curious about what puzzle I was going to do next.

16 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Thanks for passing on your daughter's review, Utku. It's great to hear that she enjoyed the puzzles!

Happy puzzling :)
Tom

Rated 5 out of 5 stars

This was our first Puzzle Post…

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all appreciated the fact that it required all of us brainstorming together to solve and the mechanics of validating your solution is great - it lets you know if you were right or wrong without providing the solution. Mad props to the whole Puzzle Post team!

15 February 2026
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Ima,

Thanks for the lovely review! It's fantastic to hear how much you enjoyed the game.

I hope you enjoy more of our games in the future :)

Happy puzzling,
Tom

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