We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more
Company replied
These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more
Company replied
We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more
Company replied
Company details
- #326 of 376 best companies in Gift shop
- #58 of 70 best companies in Corporate gift supplier
- #117 of 126 best companies in Game Shop
- #15 of 18 best companies in Party shop
- #22 of 26 best companies in Toy and game manufacturer
Written by the company
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Contact info
United Kingdom
- theteam@puzzlepost.uk
- puzzlepost.com
4.2
Great
708 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought the Taskmaster Advent Calendar…
Bought the Taskmaster Advent Calendar for my husband. We have just finished it, and he declared it the best advent calendar ever! Who needs chocolate when you have Greg and Alex?! Here’s hoping they release another one next year.
24 December 2025
Unprompted review
Reply from Puzzle Post
Thanks so much for this wonderful review, high praise indeed! Watch this space for 2026 👀 - Tom
Love the puzzles
Love the puzzles.
Got the taskmaster adventure calendar. It was great. Look forward to another one next year.
24 December 2025
Unprompted review
Reply from Puzzle Post
Great to hear that you enjoyed the Taskmaster Advent Calendar! Thanks for taking the time to write a review - Tom
Customer service was superb and more…
Customer service was superb and more than I expected especially with an international delivery. Thank you
19 December 2025
Unprompted review
Reply from Puzzle Post
Thanks for leaving a review, Myra! I'm glad I could help with your order - Tom
It was fun my friend want my help for…
It was fun my friend want my help for the thig so l help her
23 December 2025
Unprompted review
Reply from Puzzle Post
Thanks for the review, Alexander. I'm glad you had fun! - Tom
Fast delivery
Fast delivery. However I totally forgot crackers had arrived and emailed them to complain. Got a very polite and helpful reply from Tom with all of the delivery details and a photo of my feet and the box being handed over! Gosh I felt like a prize idiot....well done Team Puzzle Post!
16 December 2025
Unprompted review
Reply from Puzzle Post
Mystery solved! Thanks for the lovely review :) - Tom
Customer Service
my review regards Customer Service (I have not yet started popping the crackers), which was excellent. Communication was good and a happy conclusion reached, thank you
15 December 2025
Unprompted review
Reply from Puzzle Post
Thanks for the review, Linda! I'm glad I could resolve your issue. I hope you have great fun with the crackers :D - Tom
We tried "the inheritance". Fun
We tried "the inheritance". Was good and fun. We spent 1,5 h happily.
14 December 2025
Unprompted review
Reply from Puzzle Post
Great to hear that you enjoyed The Inheritance, thanks for leaving a review :) - Tom
Highly recommended product & customer support
These games are really fun, very cleverly created.
Brilliant team play.
We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was the weekend we were unable to contact anyone.
Contacted Tom at customer service who resolved the situation by way of compensation.
Excellent company.
10 December 2025
Unprompted review
Reply from Puzzle Post
Hi Mel,
Thanks for taking the time to leave a review. I'm glad I could help to make up for the issue with the phone number!
Happy puzzling!
- Tom
Fantastic! Very excited to use!
Easy to order and delivered wi th care. Looks brilliant! Can’t wait for Christmas now to play!
10 November 2025
Reply from Puzzle Post
Thanks for taking the time to leave a review, Kitty! Have a lovely Christmas - Tom & The Puzzle Post Team
great company, amazing products!
Such a great company with such interesting and fun games! Had tried one of the murder mystery’s and loved it so brought the task master advent calendar this year to do as a family. Doing a couple days at a time and have laughed so hard doing the extra tasks and trying to find the clues. Difficult enough you have to think about it and took around 5-10 minutes for each door. Loving it so far and looking forward to finding Alex!
28 November 2025
Unprompted review
Reply from Puzzle Post
Hi Holly,
Thanks for the lovely review. Glad to hear that you're enjoying the advent calendar and it's been providing some good laughs - that's what we strive for! :D
Cheers,
Tom
Can I really only give 5 stars
Can I really only give 5 stars? Tom in customer service has just saved Xmas! I bought some Taskmaster Xmas crackers the other week then realised there was also an advent calendar too! Was going to wait until I got paid to buy it but then realised that it was sold out.. EVERYWHERE!! I contacted Puzzlepost the other day and yesterday morning received an email saying one was available and would be reserved for me. A lot of address issues and back and forth emails with Tom, made me think I wasn't going to get one, but Tom played a blinder and I've now ordered one.
Should make a movie about this... The Tom who saved Xmas!
22 November 2025
Unprompted review
Reply from Puzzle Post
Hi Kevv,
Thanks so much for taking the time to leave such a lovely review! I'm really glad I could help out - I hope the advent calendar brings lots of Taskmaster-infused fun this December! 🎄
Love the idea of the movie 😄
Cheers,
Tom
We had a great time Disapperance
We had a great time completing the disappearance. The puzzles were both challenging but equally rewarding.
20 November 2025
Unprompted review
Reply from Puzzle Post
Hi Callum, thanks for leaving a review for The Disappearance! I'm glad it was a good balance of difficulty and reward. - Tom
This review is based on communications…
This review is based on communications only so far. I will review the products after they have been received.
I cannot fault the conmunications at all. 5* so far. Thank you for a great service.
13 November 2025
Unprompted review
Reply from Puzzle Post
Hi Jackie, thanks for taking the time to leave a review, I hope you have lots of fun with the products :) - Tom
Excellent customer service
Ordered an item from puzzle post and it was dropped in a puddle by Royal Mail resulting in a soggy damaged product.
Contacted customer service and they dispatched a replacement incredibly quickly.
Fantastic service which seems a rarity in this day and age.
3 November 2025
Unprompted review
Reply from Puzzle Post
Hi Christopher, I'm really glad that we could sort things out for you. Thanks for taking the time to leave a review! - Tom
Delivery service was good but cannot…
Delivery service was good but cannot comment on the contents because they will not be used until Xmas.
20 October 2025
Reply from Puzzle Post
Hi Mary, thanks for the review - please do update it once you've had a chance to experience contents :) - Tom
Great little company
Amazing products and service. Ordered Tuesday and arrived Wednesday - fantastic. Thanks very much. Will defo use again.
30 October 2025
Unprompted review
Reply from Puzzle Post
Hi Viv, I'm really glad we could impress with our products and service. Thanks for taking the time to leave a review!
- Tom :)
Ordered the Traitors Christmas Crackers…
Ordered the Traitors Christmas Crackers as they were such a hit with my family last year. With the Celebrities Traitors bring so popular on TV this year, I didn’t want to miss out. Crackers arrived incredibly quickly and beautifully packaged. Can’t wait!
Thank you everyone at PuzzlePost for such a brilliant product.
29 October 2025
Unprompted review
Reply from Puzzle Post
Hey Pauline, great to hear that that crackers were a big hit last year and you decided to re-order for this year! Thanks for taking the time to leave a review :)
- Tom
Played The Blunder
Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!
28 October 2025
Unprompted review
Reply from Puzzle Post
Hi there, I'm glad that you enjoyed playing The Blunder and it made for some great team building. Thanks for leaving a review :)
- Tom
Amazing
We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!
25 October 2025
Unprompted review
Reply from Puzzle Post
Hey Caroline,
Thank you for the lovely review of the Traitors Crackers, it's great to hear that they were a fab addition to your dinner party!
- Tom :)
A great game
A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.
1 October 2025
Reply from Puzzle Post
Hi there, I'm really glad you and you family enjoyed playing one of our games. Thanks for taking the time to leave a review :)
- Tom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.