Puzzle Post Reviews 708

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their clever design and engaging nature, often highlighting the fun and excitement they bring to gatherings. Many people also appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. The delivery service is consistently described as fast and reliable, with items arriving in great condition. However, some customers also noted occasional issues with product quality, such as missing pieces or duplicate content in games. A few reviewers found certain puzzles overly complicated or with unclear solutions, leading to frustration. Additionally, some people were dissatisfied with the use of AI art in some products, feeling it detracted from the overall experience.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the clever, well-thought-out puzzles... See more

User experience

Consumers find user experience to be ambiguous. While some reviewers praise the engaging and well-designed... See more

Quality

People report ambiguous experiences with quality. Many customers praise the exceptional quality of the... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more

Company replied

Rated 5 out of 5 stars

This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more

Company replied

Rated 5 out of 5 stars

These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more

Company replied

Rated 5 out of 5 stars

We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more

Company replied


Company details

  1. #326 of 376 best companies in Gift shop
  2. #58 of 70 best companies in Corporate gift supplier
  3. #117 of 126 best companies in Game Shop
  4. #15 of 18 best companies in Party shop
  5. #22 of 26 best companies in Toy and game manufacturer

Written by the company

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

Royal Mail Tracked

Get free, fast and tracked delivery on all UK based orders.

Contact info

4.2

Great

TrustScore 4 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An enjoyable hour

Good value, great fun and really engaging. Great quality materials and clearly so much thought has gone into the game. Passed a very happy hour figuring out the puzzle!

25 December 2024
Rated 2 out of 5 stars

Frustrated with the organization within the game

Played this with friends at our latest dinner party. We found it hard to decide which clue to use first and therefore, which numbered vault we should post in. Consequently, we went to the clues and followed those, posting in the same sequence. In the end we did not get all the all the check marks in the vault correct, even though we checked the answers from each clue hint, entering them sequentially. We were unable to get out of the vault and could not have the satisfaction of an answer to the Sabotage puzzle. It would have helped to have the clues labelled with numbers or to have the vault posts labelled with the names of each clue. Did we have fun despite this frustration? Yes we did, and we stuck with it for over an hour. However, I would not buy another puzzle because we were frustrated with entering our solution to the clue. Also, we felt we could only work with the clue hints provided online if we were going to be able to enter the data in the right location. We would have preferred not using the clues.

9 January 2025
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Barb, I'm really sorry your experience wasn't up to the level we strive for. The order that the answers are supposed to be entered is actually one of the puzzles themselves, but I'm hesitant to reveal all here in case my answer is seen by someone playing the game or who has recently purchased a copy. I really appreciate your feedback though, and if you get in touch at theteam@puzzlepost.uk I will be able to sort something out for you 😊.

Rated 5 out of 5 stars

Great fun for all ages

Great fun for all ages. Team work. Easy to follow and help along the way if needed. So interactive, both with paper & on-line. Have bought more and we cant wait until they arrive.

28 December 2024
Rated 1 out of 5 stars

Shame

Shame, was such a nice idea. Sadly Sabotage has no information on which puzzles to complete in which order and nothing to guide you. Even after the clues and answers given we are still none the wiser. From 5 fairly intelligent confused adults…avoid this one - don’t waste your money

28 December 2024
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Catherine, I am so sorry The Sabotage wasn't up to scratch. I'd hate to reveal how the order clue works here as I wouldn't want to say the answer to potential customers reading this. If you get in touch at theteam@puzzlepost.uk I will be able to go through it with you 😊

Rated 1 out of 5 stars

If you want to be made to feel stupid and still not understand the answers when given them

Brought the Sabotage for my partner and I to do on Christmas Day.
3 puzzles we got straight away and have since spent the last two days trying to figure them out. We gave up and decided to use the clues.
Are these really clues, half of them don’t make sense.
We revealed the answer on two of them and still don’t understand how they got these answers.
We’ve given up. It’s taken us something like 9-12 hours and we can’t be bothered anymore as it’s not fun.
For two fairly intelligent people the game just made us feel stupid.

25 December 2024
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Joanne, I am so sorry that this was your experience of the Sabotage. I fully take on board your point about the clues not being helpful and we will make necessary adjustments based on your feedback, so I appreciate you voicing your concerns.

Rated 1 out of 5 stars

We did Deceit

We did Deceit, teenage kids lost interest quickly, very difficult to complete and keep interest in story.

25 December 2024
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Anne, I am really sorry that you're experience wasn't what we would hope. If you get in touch at theteam@puzzlepost.uk I'll be able to sort something else out for you 😊

Rated 1 out of 5 stars

Shipping and delivery was not trustworthy

I can't give a review of the actual product - because the crackers didn't arrive in time for my planned event. I ordered it over a month ahead of time; but it was not shipped because of a 'server error that could not be tracked'. then I was told it would only take 7 days so there was still time to get it... it took 2 weeks. If you are ordering from outside the UK - be aware that the delivery time estimates they have are wrong. I'm not sure when I will have another opportunity to actual use the crackers.

16 December 2024
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi Linda, I am so sorry about this. During busier times such as Christmas, delivery can be less predictable, however this is still no excuse for our technical error. Please get in touch at theteam@puzzlepost.uk and I'll sort some compensation out for you.

Rated 3 out of 5 stars

Delivery disappointing

Delivery disappointing. Did not have notification of delivery. Found them by chance, slightly soggy behind a bin. When I looked into tracking the parcel, they had been there 2 days. No email, no note.

24 November 2024
Puzzle Post logo

Reply from Puzzle Post

Hi Bella, I am so sorry about this. You should have received a dispatch email so the fact you didn't implies there may have been a system error. I appreciate this is still a poor excuse so if you get in touch at theteam@puzzlepost.uk I will be able to sort something gout for you. I really appreciate your feedback though!

Rated 1 out of 5 stars

Very Disappointed

As fans of escape rooms, we were initially excited to try this. What a waste of time and money. We did the DUPE version, this was not fun in any way shape or form. We had to keep getting clues as nothing made real sense. The final puzzle was a picture of a green balloon with shapes on, the online clue was match the 3 shapes on the green balloon to the pattern on the orange balloon… THERE WAS NO PATTERNED ORANGE BALLOON! Just a plain green one with nothing on it. We were so disappointed and frustrated by the end of this we launched the whole thing into the dustbin. Will not buy any of these again.

4 November 2024
Unprompted review
Puzzle Post logo

Reply from Puzzle Post

Hi there, I am so sorry that this was your experience of our games. Please get in touch at theteam@puzzlepost.uk and I'll be able to sort some compensation out for you. Apologies again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look