We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all... See more
Company replied
These games are really fun, very cleverly created. Brilliant team play. We had a slight issue with our second game, in that the telephone number for a clue hint was out of order. As it was th... See more
Company replied
We bought the Taskmaster advent calendar this year. What a fantastic design! So much fun completing the challenges. It was difficult only doing one window a day. Whoever came up with the design needs... See more
Company replied
Company details
- #326 of 376 best companies in Gift shop
- #58 of 70 best companies in Corporate gift supplier
- #117 of 126 best companies in Game Shop
- #15 of 18 best companies in Party shop
- #22 of 26 best companies in Toy and game manufacturer
Written by the company
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Contact info
United Kingdom
- theteam@puzzlepost.uk
- puzzlepost.com
4.2
Great
708 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Had a little glitch over the payment
Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre
24 October 2025
Unprompted review
Reply from Puzzle Post
Thanks so much for the review, John! - Tom
Excellent Customer service
Excellent Customer service. Tom responded very quickly to our question. Very impressive.
24 October 2025
Unprompted review
Reply from Puzzle Post
Thanks so much for the review, I'm glad I could impress :) - Tom
Grateful for the way you handled the situation regarding additional tariff costs States side! Our friend was so pleased to eventually get his gift if a little late. All credit to you, thankyou!
Grateful for the way you handled
26 September 2025
Reply from Puzzle Post
Hi Hilary,
Thanks for the review! I'm glad we could resolve the tariff situation and that your friend was please with his gift!
All the best,
Tom
Reply from Puzzle Post
Thanks very much for the review, Jane. I'm glad we could impressive with our service - Tom
Tom in customer service was brilliant!
Tom in customer service was brilliant!
I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.
10 October 2025
Unprompted review
Reply from Puzzle Post
Hi Pat,
Thanks a lot for leaving a review and for the kind words! I'm glad I was able to help with your order.
Many thanks - Tom
Great company to work with!
Great company to work with!
I am in the US and my order needed to ship to the US. We had a couple technical hiccups getting that international order situated but the communication from your team was quick & courteous. I couldn't have asked for better service. And my order arrived really fast! Keep up the great work!
26 September 2025
Reply from Puzzle Post
Hi Traci,
I'm super glad we could resolve the issues with the tariffs and get your order to you quickly.
Thanks so much for the kind words :)
Tom
I'd like to leave a review after Xmas
I'd like to leave a review, after we've used the advent calendars and Xmas crackers :-)
22 September 2025
Reply from Puzzle Post
Hi Marlis,
Understandable - please do update your review once you've used the products :)
Unfortunately, we have to send out review invites to all orders (to avoid bias) so we can't exclude orders with Christmas crackers.
All the best,
Tom
Excellent game
Excellent game, we all had fun and great communication with the company
27 September 2025
Reply from Puzzle Post
Hi Brigette,
I'm super glad you all enjoyed the game! Thanks for taking the time to leave a review 😊
All the best,
Tom
Excellent customer service
The customer service is absolutely excellent. Any query has been dealt with swiftly and with humour. I have altered delivery address with no problem and email receipt sent to confirm. Absolutely recommended organisation. AAA***
25 September 2025
Unprompted review
Reply from Puzzle Post
Thanks so much for taking the time to leave a review, Marion! I'm glad we could impress with the efficiency of our service 😊 – Tom
So much fun!
The Traitors Christmas Crackers are an absolute hit! The game was really easy to follow, even for those who hadn’t seen the series, and we were all in stitches by the end. It brought so much laughter and excitement to the table, perfect for keeping everyone entertained after Christmas dinner. A brilliant mix of fun and a little bit of friendly competition. Definitely a must-have for Christmas this year!
18 September 2025
Unprompted review
Reply from Puzzle Post
Hi there, thanks so much for the review, we're super glad you had so much fun with the Traitors Crackers! – Tom
A well structured and fun group game
A great format for playing the classic traitors game! Everyone quickly got involved and loved it even some people who hadn’t seen the show. Perfect for round the table/would work really well extended over a whole evening or even weekend!! Would def recommend
19 September 2025
Unprompted review
Reply from Puzzle Post
Hi Poly, thanks for your review! I'm glad you and your group had great fun with the Traitors crackers 🕵🏻♂️ – Tom
Reply from Puzzle Post
Hi Patrick,
I'm glad we could resolve the delivery issue for you and you've received your order!
All the best,
Tom
Missing pieces spoiled a potential great puzzle
Bought these as a trial run for activities for a party, the puzzles that we did have were great and a good mix for all people to be able to get involved. Great that you get two copies. However 2 of the 9 puzzles were missing so we could not complete the game without having to get the answers from the website. A disappointing ending to what should have been a good night.
13 September 2025
Reply from Puzzle Post
Hi Sam,
I'm so sorry that you were missing two pieces from your puzzle and for the disappointment this caused. Each game is packed by hand and we clearly made a mistake in this case, so I do apologise.
I've reached out to you via email so that we can sort something out for you to make up for this.
All the best,
Tom
Perfect swap experience
I received two gifts of the same puzzle. Great communication and one was swapped for another in a no hassle exchange which just required me picking up the postal tab. Very friendly and personal response from a lovely company. We enjoyed the puzzle - solved with 9 mins to spare!
12 August 2025
Reply from Puzzle Post
Thank you so much for your kind words! I'm really pleased to hear that you found the exchange process smooth and you felt well looked after – that’s exactly what we strive for.
Great to hear you enjoyed the puzzle (and with 9 minutes to spare – impressive!). We really appreciate you taking the time to share your experience. 🧩✨
Many thanks – Tom
An entertaining experience.
Generally we found this game absorbing and required our full attention. The clues were clearly set out and easy to follow. This was not to say that they were easy to solve and needed our full attention. Having done a few of this type of game before we only needed to use one of the hints provided which could be useful when things proved difficult. The suggested time was about right. All in all an entertaining experience well worth the cost.
18 August 2025
Reply from Puzzle Post
Hi Stewart,
Thank you for your review of Who Let the Dogs Out, I'm super pleased you enjoyed our new Cold Case format!
There's more in the pipeline so watch this space :D
Many thanks,
Tom
Fun to play as a family
We played as a family and really enjoyed solving the puzzles, which were varied and sufficiently challenging. We would have liked two copies of each puzzle, as we have had in all other Puzzle Post games.
15 August 2025
Reply from Puzzle Post
Hi Jill,
Thanks for the review! I'm glad you enjoyed the first of our cold case games. I've passed on your feedback to the product team. We went with one copy as there are more pieces to go around than in our 'escape room in an envelope' range and it's aimed at a slightly smaller group size of 1-6.
There are more games in the pipeline so watch this space :)
Many thanks,
Tom
frustrating
as someone who loves escape rooms and is pretty good at figuring out whodunits, i thought i would be good at this. it took 4 college educated adults over 2 hours to figure out only half the answers. the hints are not helpful at all. Some of the clues are so simple that a five-year-old could do them, and some are so convoluted that we didn't even understand them after reading the answer.
31 August 2025
Unprompted review
Reply from Puzzle Post
Hi Julia,
I'm sorry that you found the puzzle frustrating. Can you get in touch at theteam@puzzlepost.uk and I'll be able to sort something out for you?
Many thanks,
Tom
Top Notch Escape Game Experience!
High quality products with an amazing attention to detail. Order was shipped quickly!! Will order future puzzles!!
8 August 2025
Reply from Puzzle Post
Hi Lesley.
Great to hear that you love our envelope escape rooms and that you'll be coming back for more! We've got an exciting pipeline of new products so watch this space :D
Many thanks,
Tom
The secret set
Fast delivery. Great game. Took 5 of us about an hour and a half to do.
14 August 2025
Reply from Puzzle Post
Hi Cressida,
Thanks for leaving a review, I'm glad you enjoyed the game!
Many thanks,
Tom
Reply from Puzzle Post
Hi Michael,
Thanks for your support - I'm glad you're a fan!
Many thanks,
Tom
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