Beautiful, challenging puzzles in great sizes! The puzzle color is not as bright and vibrant as the picture provided, but the magnificence is all there. The pricing is reasonable and the finished puzz... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My friend Lenore in San Francisco told me about your great sale (out of necessity) on wooden puzzles. And indeed it has been a great recommendation. My sister and I often exchange puzzles twice a year... See more
Company replied
These puzzles are beautiful & very well made. So far I have only completed the small puzzles, that's why I purchased the larger puzzles. Consider them to be a medium difficulty so far. Can't wait to... See more
Company replied
To date we have ordered & received a total of 16 puzzlesup puzzles over the last 15 months without any problems whatsoever. They all arrived well wrapped & padded in perfect condition. After every ord... See more
Company details
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
16192 Coastal Highway , 19958, Lewes, United States
- support@puzzlesup.com
- puzzlesup.com
3.5
Average
570 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Puzzles never received
I would love to leave a review, but I never received the two puzzles that I ordered and paid for.
21 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Penny!
We’re so sorry to hear that you haven’t received your puzzles yet. That’s definitely not the experience we want for our customers, and we’d love to make things right for you. Please reach out to our customer service team at support@puzzlesup.com, and we’ll look into this right away. Thank you for your patience, and we truly appreciate the chance to resolve this for you.
They make really beautiful puzzles
They make really beautiful puzzles, and their "going out of business" pricing is great! They have been having some problems in shipping and tracking shipments, but it's well worth the wait!!!
17 February 2025
Unprompted review
Reply from puzzlesup.com
Hey Carol!
Thank you so much for your support! 😊 We’re glad you love the puzzles and truly appreciate your patience—it means a lot to us! 🧩✨
Anna exceeded my customer service…
Anna exceeded my customer service expectations. Her follow up and follow through was exceptional. I can’t wait to conquer my beautifully crafted puzzles.
20 February 2025
Unprompted review
Reply from puzzlesup.com
Hey Amy!
Thank you for your kind words! 😊 We’re so glad Anna could provide such a great experience, and we hope you have an amazing time tackling your puzzles! 🧩✨
I’m upset because you sent my puzzles…
I’m upset because you sent my puzzles to an address that I haven’t lived in for months . I know I didn’t give you that address. I probably won’t see them again.
28 January 2025
Unprompted review
Reply from puzzlesup.com
Hey Sherry!
We’re very sorry to hear about this shipping issue and understand how frustrating it must be. Please reach out to our customer service team at support@puzzlesup.com so we can look into this for you and find a solution. We want to make things right!
Where are my puzzles?
Where are my puzzles? Ordered on 1/12/2025…..I received an email congratulating me for getting my order that has never arrived. The only tracking number I received says it is not a valid tracking number. Anna Brown emailed me once 4 days ago and nothing since. Very disappointed and if I don’t get the puzzles than I want my money back.
12 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Deborah,
We’re very sorry for the frustration this has caused and understand how disappointing this experience must be. This is not the level of service we aim to provide. Please reach out to our customer service team at support@puzzlesup.com, and we’ll be happy to investigate your order further and work toward a resolution.
The puzzle never arrived despite…
The puzzle never arrived despite assurances that it was on its way. And they refuse to refund. This is a scam. I'd give it zero stars but that doesn't seem to be an option.
I ordered the puzzle on January 3, On February 6 “Anna” assured me via email that they had resolved their delivery issues and a new order was on its way. Well it’s Feb 23, the birthday for which it was purchased has gone. I want a refund. When I bought from you we made a deal - I send you money and you send me a puzzle. You have failed to hold up your end of the bargain. Just send me a refund. You took the money quickly enough - now send the money back NOW. Without a refund I can only say again THIS IS A SCAM. DO NOT DO BUSINESS WITH THE COMPNAY
19 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Gina,
We're very sorry to hear that your puzzle hasn’t arrived, and we completely understand your frustration. This is not the experience we want for our customers. Please reach out to our customer service team at support@puzzlesup.com, and we’ll be happy to look into this further and find a resolution for you.
My communication with Anna Brown
My communication with Anna Brown. She went over and beyond to assure me that my order was still on its way. she gave me great customer service. and the puzzles were really good looking.
19 February 2025
Unprompted review
Reply from puzzlesup.com
Hey Dennis!
We're so happy to hear that Anna took great care of you and that you’re loving the look of your puzzles! Thanks for sharing your experience, and happy puzzling! 😊🧩
Reply from puzzlesup.com
Hey Judy!
Thank you for your kind words! We're so glad you’re enjoying the challenge and craftsmanship of our puzzles. Happy puzzling! 🧩😊
Didn’t get my order and no response when I tried to get an idea of when it will be delivered.
My order was January 31 and February 1 and I still have not received it and it is February 19. I’ve sent numerous messages asking when it should be expected. I just need an answer. Nobody will send me an answer.. I’ve sent emails and messages and tried to call which that was useless because nobody would pick up.
1 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Edith,
I'm so sorry to hear about your experience, and I completely understand how frustrating this must be. Waiting this long for an order with no clear update is not the experience we want for our customers, and I truly appreciate your patience.
Our team is here to help, and we want to get this resolved for you as soon as possible. Please reach out to us at support@puzzlesup.com with your order details, and we’ll prioritize looking into this right away. If you’ve already emailed us, I sincerely apologize for any delay in our response—we’re working hard to assist everyone as quickly as possible.
We truly appreciate your support, and we’ll do everything we can to make this right. Looking forward to assisting you!
Resolution of problem
Answered right away with message that they are working on the problem. Then the package came 30 minutes after I sent the problem. Received a nice email after which she was so happy things worked out.
18 February 2025
Unprompted review
Reply from puzzlesup.com
Hey Jeff!
Thank you for sharing your experience! 😊 We're so happy everything worked out and that your package arrived just in time. If you ever need anything, we’re always here to help! 💖
I haven't received them yet
I haven't received them yet. Can you please check I don't have my order number
My Grandson keeps asking where they are
Thank you
19 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Susan,
Thank you for reaching out, and I’m so sorry that your order hasn’t arrived yet. We completely understand how frustrating this must be, especially with your grandson eagerly waiting for it.
We’d love to help resolve this as quickly as possible. Since you don’t have your order number, could you please reach out to our excellent customer service team at support@puzzlesup.com with your full name and any details you remember from your order? We’ll do our best to track it down and find a solution for you right away.
No Customer Service
I ordered a puzzle from them a month ago and still have not received it. I received a tracking number, but there have been no updates to the tracking for almost two weeks. I received an email from them a week ago that said "Congratulations - your package was delivered" but nothing has been delivered. All of their emails/ads say 24/7 customer service, but there is no number to call. All you can do is send them an email. They state that they will respond to emails within 12 to 24 hours, but it's been 4 days since I sent them an email and no response. It may or may not be a scam, but it is definitely the worse customer service I have ever seen. I just filed a dispute with my credit card company today.
Update after receiving below reply from Company - I HAVE reached out to your support email - TWICE!!!! Once 5 days ago and again 2 days ago, but other than an automated response saying someone would get back to me withing 12 to 24 hours I've heard NOTHING! How is this 24/7 service? With all due respect I believe the below response is automatic.
22 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Vickie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we truly appreciate you bringing this to our attention.
Our team is committed to resolving this for you as quickly as possible. Please reach out to us at support@puzzlesup.com, and we’ll investigate your order, clarify the tracking details, and find the best solution for you. We appreciate your patience and the opportunity to make things right.
I didn’t get my puzzle
I didn’t get my puzzle. It said Feb 11-13. I haven’t got it yet. I emailed them back. I got a response. But I haven’t gotten a response for the other emails. You guys need to tracking.
28 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Janet,
We're very sorry to hear that your puzzle hasn’t arrived yet and that you haven’t received a follow-up response. We understand how frustrating this must be, and we truly appreciate your patience.
Our customer service team is here to help, and we want to make this right for you. Please reach out to us at support@puzzlesup.com, and we’ll be happy to investigate the issue and provide an update on your order.
Thank you for bringing this to our attention—we value your support and look forward to resolving this for you.
At this point
At this point, I’ve yet to receive the puzzle. It was purchased on 1/25/25.
As of 2/16/25 they are saying that it has been delivered and it was signed for.
I have sent 2 emails about it. No response.
On 2/20/25, I received the Puzzle.
The frustration is still there. They did not reach out with an answer or reassurance.
24 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Shameema,
Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused you. We understand how important it is for your order to arrive as expected, and we want to make this right. Our customer service team is here to assist you, and we kindly ask you to reach out to us at support@puzzlesup.com so we can investigate this further and find the best resolution for you. We truly appreciate your patience and look forward to resolving this with you.
Save your money & especially your time because they don’t even send them to you!
I can’t give an actual review on the puzzles because it’s been well over 2 weeks since I ordered them and they haven’t bothered to ship them! I bought them for my dad bc he has dementia and his doctor said jigsaw puzzles would be great for him. Looks like I’m gonna have to give up on ever getting mine. How are they allowed to stay on here if all they do is lie & scheme?
3 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Tina,
We're very sorry to hear about your experience and completely understand your frustration. Our goal is to provide quality products and reliable service, and we truly regret any delay in getting your order to you. We’d love the opportunity to make this right—please reach out to our customer service team at support@puzzlesup.com, and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we sincerely appreciate your patience.
I am so disgusted with this company
I am so disgusted with this company. Not only have I not received my order, the company said they would send another. I have yet to hear from them again. I have asked for a refund of my 73.00 dollars and again no response. I have sent this information to the BBB because I feel they are fraudulent. My original order was done the beginning of January
2 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Barbara,
We sincerely apologize for the frustration you've experienced with your order. This is certainly not the experience we aim to provide, and we understand your concerns. We are committed to resolving this matter as quickly as possible. Please reach out to our customer service team at support@puzzlesup.com so we can investigate the issue further and ensure a prompt resolution, whether through a replacement or a refund.
Thank you for your understanding, and we hope to have the opportunity to resolve this for you.
I haven't received my items yet
I haven't received my items yet. Once I receive them my rating will change.
I really can't wait to see them.
15 February 2025
Unprompted review
Reply from puzzlesup.com
Hi Ms Hudson,
Thank you for your patience and for sharing your excitement about your order—we truly appreciate it! We’re sorry for any delay, and we’d love to check on your shipment to ensure it gets to you as soon as possible.
Please reach out to our team at support@puzzlesup.com, and we’ll be happy to provide you with an update and any assistance you may need. We can’t wait for you to receive your items, and we’re sure you’ll love them!
Ordered 2 puzzles on January 5. Nothing received.
Ordered 2 puzzles on January 5, 2025 for Valentine's Day. Plenty of lead time. Nothing received. Several emails from "Anna" claiming USPS issues and they would send a replacement order. Still nothing. Puzzlesup then provided a phony tracking number, which the USPS didn't recognize. This company is a total SCAM!! Avoid at all cost.
5 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Heidi,
We sincerely apologize for the frustration and disappointment you've experienced with your order. This is certainly not the experience we want for our customers, and we completely understand your concerns.
We take issues like this very seriously and would love the opportunity to make things right. Please reach out to us at support@puzzlesup.com so we can investigate this further and find the best possible solution for you. Your satisfaction is extremely important to us, and we truly appreciate your patience.
Looking forward to assisting you and resolving this matter as quickly as possible.
I never received the puzzle
I never received the puzzle. I reached out to them several times, and they assured me they were watching my shipment. I asked for a refund and received the same response.
20 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Jane!
We’re very sorry to hear that you haven’t received your puzzle and that your experience reaching out to us wasn’t as smooth as it should have been. That’s certainly not the level of service we strive for, and we completely understand how frustrating this must be.
We’d love the chance to make things right. Please reach out to us at support@puzzlesup.com, and we’ll do everything we can to resolve this for you as quickly as possible. Your satisfaction is important to us, and we truly appreciate the opportunity to assist you.
Fool me once...
I ordered puzzles & watched the shipping code. First it was delayed because of weather conditions, per contact person than I got a message it was delivered. Nope! When I contacted the company, they said wait a day, maybe it's in the post office. When I told them no, they said "postage due" their fault, so they'll send another order? I contacted my bank & cancelled. They did ask if I wanted it cancelled & cancelled after my bank did. They misled all along! Very nice on the
phone & via message but? I did receive a previous order, smaller though. My initial info when this one didn't come after a long time was that it was still in route from China than 2 days later suddenly supposedly "delivered". Fool me once...?
Update-"Tracking number says 40 days enroute"
11 January 2025
Unprompted review
Reply from puzzlesup.com
Hi Pat,
We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration this has caused. This is absolutely not the experience we want for our customers, and we completely understand how important it is to receive clear and accurate shipping updates.
We’d love the opportunity to make this right for you. Our customer service team is always here to help, and we’d be happy to look into this further. Please reach out to us at support@puzzlesup.com, and we’ll do everything we can to resolve this to your satisfaction.
Your feedback is invaluable to us, and we truly appreciate the chance to improve. We hope to hear from you soon!
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