Sold out of stock items/Faulty products/Slow shipping
PVH Brands in control of Tommy Hilfiger Australia.
I recently purchased items via Hilfiger online as Christmas gifts & paid additional express shipping to get them in time for December 25.
I received an email two days later to advise my package was on its way. However, one of the items was missing from the order list.
When I queried this, I was lied to & advised that the item was being “sourced” from another warehouse.
Another 3 days after this I received an email advising that the stock is unavailable for the missing item & offered a “free shipping code” & refund in its place.
The original package still hasn’t arrived even though express shipping was paid for after a total of FIVE days. The requested refund for “express shipping” has been ignored.
I now have to find another present for the person the missing item was intended for. The entire reason I purchased early, online & opted for express post was so I didn’t have to battle the shopping centre crowds. Now I have no choice but to because of this woeful company.
A few months ago I also purchased a hoody. It was faulty - unable to remove marking on it & the pill that came off it in the wash was a sign of a low quality garment. Again it took about 3 weeks for return & replacement.
Some Hilfiger items run really big, others run way small. There is no consistency to their sizing across their range.
The online experience & reliability of this company has taken an absolute nosedive. Up until this point I have purchased a lot of their clothing. After this, I will not be purchasing any more Hilfiger items again.
I would seriously forget about purchasing from this company if you want to avoid headaches & guaranteed disappointment.
Your only other option is to visit in person if you can be bothered with their limited store range.
Zero stars. Avoid any brand handled by PVH.