We recently purchased two PVY Z20 PRO EVO bikes and are extremely satisfied with the entire experience. From the ordering process to the delivery, everything worked smoothly and professionally. M... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The PVY Z20 Plus is a fantastic PVY product that delivers both power and comfort in a versatile, foldable design. Its fat tires and full suspension make rides incredibly interesting. The build quality... See more
Company replied
problems wit hmotor. Thay don't assume their legal warranty period. Then I bBUY the spare part (300eur), they refuse to send an invoice. I am waiting now for more than 2 months for delivery. Avoid thi... See more
Company replied
Nearly a year ago, in the summer of 2025, we ordered your PVY Z20 Pro Evo model, which we waited months for, and which still doesn’t work due to some mysterious fault that a second engineer is... See more
Company replied
Company details
Written by the company
At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience. We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
Contact info
Room 402, Building B, No. 8, Tongfuyu Industrial Zone, Gankeng Community, Jihua Street, Longgang District,, 518000, Shenzhen, China
- +86 189 2382 9115
- support@pvybike.com
- pvybike.com
Breach of guidelines
Great bike
I own a PVY PLUS 1000, 800km no problem at all , battery still holds charge for long .
23 April 2025
Reply from Pvybike
Hi, I'm glad to hear that you are impressed by the mileage of the PLUS. This model of electric bicycle is very popular among consumers, and I believe your future ride will be very nice! If you need any help, please feel free to contact us.
Pvy bikes rubbish
Pvy bikes a really good product but they need to invest in UK tell number for after care service and warranty
18 April 2025
Unprompted review
Reply from Pvybike
Hi, I guess there is a misunderstanding. PVY is committed to providing customers with quality products and implementing warranty policies. We will take your feedback seriously and verify the specific situation as soon as possible. Please don't worry. PVY will take responsibility to the end. If you need more help, please contact us again and we will help you.
There products are amazing
There products are amazing. My friend told me about this company and I waited for almost a year just to see his bike performance and it was phenomenal. So now I also buy one.
3 May 2025
Unprompted review
Reply from Pvybike
Hi, your recognition and likes are the driving force of our work. Thank you for your positive feedback. We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
Poor customer service. Won't honour warranty.
I have had my the z20 plus 1000w for roughly 11 months now. The battery is either faulty or very poorly built as I now only get roughly 15 miles from a full charge using pedal assist (was 30-35 when new). Customer service reply once a day if I'm lucky. they are trying to play it off as normal degradation and not honour the warranty. Save your money people. Hopefully my credit card company get mine back for me.
18 April 2025
Unprompted review
Reply from Pvybike
Hi, please don't worry, when you encounter problems, please contact us at the first time. We will value your feedback and do our best to optimize the process. PVY has always been adhering to providing good customer service, high-quality products, and customers' pleasant riding experience. PVY will be responsible to the end, please don't worry.
Avoided save your money and shop else…
Avoided save your money and shop else where to a company that looks after customers, new battery very late then wired incorrectly could have caused so many issues, don't respond to emails or WhatsApp, try another company
1 May 2025
Unprompted review
Reply from Pvybike
Hi, I guess there is some misunderstanding. After receiving your feedback, we have verified the specific situation. PVY will treat every customer seriously and provide quality products and services. Please don't worry, if you need help, please contact us again and I will help you personally.
A short trip close to home
Excellent bike, especially for this price point. Delivery was quick, assembly simple (though the manual seemed a bit too generic at points). Good drive, consistent power delivery (which was a worry for all alternative brands, for me). Handlebar can't be height adjusted, so keep this in mind for tall (1.85+ maybe) people.
22 April 2025
Unprompted review
Reply from Pvybike
Hi, thanks for your positive feedback. Thank you for your positive recognition and trust in our services. We will do our best to keep up the good work! If you need any help, please feel free to contact us.
The delivery was very fast.
I was in Austria and it took only three days to receive my new EVO.I was pleasantly surprised because I didn't expect the package to arrive so quickly.I left for a day, and on the third day, PVY reminded me to sign for the package.Well done, PVY!
20 April 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your impression of the shipping time. We are glad to hear that you appreciate our service. Thank you. And wish you a pleasant ride. If you have any questions, please feel free to contact us.
Excellent support
Fantastic support from the PVY Ebike team! They went above and beyond to help me out when I needed assistance—thank you. I have owned the PVY Z20 PLUS for half a year and I am getting ready to start my cycling journey in 2025.
16 April 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your support and trust in the PVY brand. Your positive feedback is the driving force of our work. We will always maintain a good working condition and provide customers with quality products and services. I wish you a smooth ride. If you need help, please feel free to contact us.
Very disappointed (update)
Ordered Z20 Plus 2nd April. Delivered 14th April. Opened box and found damaged paint work and Shimano gear shift. Saddle missing. Reported same day. Was offered saddle in post and 15 euro refund for damaged paint. Decided to build and check bike before excepting. Found brake stuck on so electric motor won't run. Rejected offer and bike. Bike collected today 23rd April
and I await update as to when replacement bike or refund will be issued. Had ordered bike to take on a 3 week UK caravan holiday starting 27th April. Have found dealing with China WhatsApp help desk and the 10 hour time difference very frustrating. Fact they refused to dispatch replacement bike until damaged one returned was annoying...we shall see what dispatch time of replacement is and if a decent offer of compensation for all the inconvenience and missed holiday adventures with an e-bike. Update: 24/April PVY customer service advise that yes the returned bike is with their logistics company, but they wont despatch a replacement bike or process any refund until the faulty bike is physically back at their warehouse. They have indicated that this could take another 10-15 days before I see any progress. I sent all the pictures & videos of the damage and the active faults with brake/motor isolation that were requested and they agreed the return, so I am puzzled as to why a replacement bike cant be dispatched immediately?? Update: PVY has now refunded my payment in full. That process was quick and efficient. So I will upgrade my rating for that. A real shame they weren't more on the ball after the original issues. I have now ordered another bike form a UK distributor.
14 April 2025
Unprompted review
Reply from Pvybike
Hi, I'm sorry for the bad shopping experience. I don't know if there is any misunderstanding. PVY cooperates with high-quality accessory manufacturers to ensure the quality of the electric bicycles produced. After receiving your feedback, we verified the specific situation as soon as possible. PVY will take every customer's feedback seriously and optimize products to improve customer service satisfaction. This is the original intention of our work. If you need more help, please feel free to contact us.
Bike delivered faulty
Bike delivered faulty. Very poor customer service using 3rd party videos, very slow feedback. Repeated cycles asking the same questions. Avoid.
9 April 2025
Reply from Pvybike
Hi, I don't know if there is any misunderstanding here. I'm sorry, and I have already understood the situation. PVY requires every employee to treat every customer seriously and do their best to help every customer to achieve satisfaction. If you encounter any problems, please contact us, and PVY will be responsible to the end.
Shimano not in line. Energy goes and disappear
The bycicle arrived with the Shimano almost broken. I put it in line again. Hope will resist. The front wheel loose air very fast. First 10 km all was fine with energy but now it seems doesn't work good. Level 1, 2, and 3 goes the same. Tomorrow I'll make full charge and see if depends on it. Otherwise I will need to contact the assistance.
8 April 2025
Reply from Pvybike
Hi, I guess it's because of transportation problems that you encountered this situation. We have also communicated with the logistics company about this matter to prevent similar situations from happening. PVY will be responsible for you to the end. If you have any subsequent questions, please contact us. PVY's original intention is to provide high-quality products and ensure that consumers have a good riding experience.
Easy to order and quick delivery
9 April 2025
Reply from Pvybike
Hi, thank you for your pleasant purchase and impressive delivery time.
Thank you for your positive feedback, it is our motivation to keep up the good work. Wish you good luck in your future rides.
Used this bike brand for a while but…
Used this bike brand for a while but they are let down so bad when you have to contact them for anything.takes 3 days for a reply or you’ve got multiple ppl asking for the same info to the point you don’t know what’s actually on got an email saying 5-7 days then got told no could take up to two weeks.honestly sort it man…..edit….there is no misunderstanding you say you will deal with it personally how do I even contact you directly???
8 April 2025
Reply from Pvybike
Hi, I think there might be some misunderstanding. When we received your feedback, we verified the situation as soon as possible and will give you a satisfactory reply. PVY will treat every consumer seriously, please rest assured. If you have any questions, please contact us. I will personally help you.
Very prolonged delivery
3 April 2025
Reply from Pvybike
Hi, I checked and your package has been shipped on April 3. We matched you with a suitable logistics channel according to your delivery address. Because it is sent from the headquarters, the transportation time is 7-15 working days. We sent a shipping logistics notification to your email. PVY will ensure that you receive the package. Please understand and
This company has very nice customer service
This company has very nice customers service
They really made me Satisfied with explosieve discount and very nice gift
I didn't receive my eBike yet
As soon as I will have it
I will write a full review about the shipping and the quality
2 April 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your wonderful feedback. Thank you for your support of the PVY brand. This has given our customer service department more motivation to work. Your recognition is our motivation to keep working actively. PVY's original intention is to provide customers with a good shopping and riding experience. If you have any questions, please contact me in time.
Very good experience with the support
Very good experience with the support! I make an order and I'm waiting for my new bike!
1 April 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your support of the PVY brand. Thank you for being satisfied and impressed with the customer service. I wish you happy riding in the future. If you need any further assistance, please feel free to contact me,
I bought the PVY Z20 Max just a little…
I bought the PVY Z20 Max just a little over a month ago.
Wheels are advertised as anti puncture and yet gets punctured already even just riding it on roads most of the time
Wheels are not good quality so lets see what happens with the rest after a while.
30 March 2025
Unprompted review
Reply from Pvybike
Hi, we have received your feedback and will take your question seriously.
PVY will be responsible for every consumer. If you have any questions, please contact support@pvybike.com, I will personally take responsibility for you and provide assistance. PVY is committed to providing consumers with a good shopping and riding experience. Please don't worry.
ABSOLUTE NIGHTMARE COMPANY
ABSOLUTE NIGHTMARE COMPANY
Bought a Z20 MAX in september 2024.Arrived 10 weeks after delivery.Motor malfunctioned after 4 weeks of use.PVY offered to repair the bike and picked it up from my address 10th Dec 2024 and the thats the last time I saw the bike.
Many E mails later making excuses about no motors in stock…please be patient. Blah blah blah.
Zero attempt to either repair or replace the bike
Basically paid £900 for a bike that lasted 4 weeks
AVOID AT ALL COSTS
30 March 2025
Unprompted review
Reply from Pvybike
Hi, I'm sorry, please accept our apology first.
I think there may be a misunderstanding. We will value your feedback and do our best to solve the problem with you. PVY will be responsible to the end.
If you have any questions, please contact us by email. PVY is committed to providing consumers with a good shopping and riding experience.
Ebike from PVY
I just ordered my ebike from PVY. The online support was very helpful, kind and could answer all my questions.
Im very excited to receive my bike, until now everything has been perfect:)
29 March 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your support and recognition of the PVY brand!
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
It's for customer service only.
For the time being I only can comment on costumer service, they responded me on time and although they didn't have color I want but I changed it and now my order is send to logistics, I only can comment again with new review if my order is reacted on time, so for now for costumer service I will give them 4/5.
24 March 2025
Unprompted review
Reply from Pvybike
Hi, thank you for your recognition, trust and understanding of the PVY brand.
I believe that our previous communication was pleasant and that you are also a very kind customer.
Yes, PVY is responsible for every consumer and guarantees that the package is received.
If you need more help, please feel free to contact us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.