Order was sent to the wrong country which meant I incurred a customs charged that was never reimbursed. It finally arrived after four weeks but the items received were not as depicted in their website... See more
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See what reviewers are saying
Ordered part months ago, suddenly had added imports costs not to my knowledge, I sent a mail explaining the situation and they offered to send it again since the package is small and didn’t need impor... See more
I like the site and buying experience. I would like if communication to improve. Here we have a service rating request, but i am still not sure if my parts are going to be delivered on time, or even... See more
Fork bushing for Yamaha Virago 750. Parts is god quality. But at inquiry they failed to response several times. Parts received after three weeks to Norway.
Company details
Written by the company
Pyramid Parts Store, we are your premier destination for Motorcycle Parts and Accessories. With a rich history of serving our customers with excellence and a commitment to providing top-quality parts, we have established ourselves as a trusted name in the industry. We're here to enhance your riding experience by offering a comprehensive selection of top-quality motorcycle parts and accessories
Contact info
72 Brooms Road, DG1 2LA, Dumfries, United Kingdom
- 01387269985
- info@pyramidpartsstore.com
- pyramidpartsstore.com
2.5
Poor
46 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Getting the right parts first time
Getting the right parts first time, good price and fast delivery 👍
28 April 2024
I like the site and buying experience
I like the site and buying experience.
I would like if communication to improve. Here we have a service rating request, but i am still not sure if my parts are going to be delivered on time, or even if they are on the way.
22 April 2024
U.S customer here
I'm in the U.S. and I'm currently restoring a 1999 Ducati 900SS.I was having a hard time finding a fork seal kit with bushings here, Pyramid Parts had the kit I was looking for and I was surprised how quick the shipping was.Parts look to be high quality.
11 April 2024
Top Quality
25 March 2024
Really poor communication
Really poor communication. It's been 8 days since order and it's not shipped still. Sent email to check the status and no answer. This is not the way to succeed.
26 March 2024
Reply from Pyramidpartsstore
Parts were sent same day as Payment, internationally tracked. Unfortunately the customers email went to spam and was overlooked hence no reply. This was soon rectified.
Incomplete and comms ignored
Incomplete order and all my subsequent attempts to communicate have been ignored
17 March 2024
Reply from Pyramidpartsstore
Didn't receive any communication from this customer. If parts were missing we would immediately resend.
Parts arrived quickly,always found…
Parts arrived quickly,always found there customers service excellent
18 March 2024
Quick shipping.
2 March 2024
Parts at the right price even with…
Parts at the right price even with grease for fitting
16 February 2024
Reply from Pyramidpartsstore
Full tracking was added to their order and could be seen when logging in. Parts sent same day as payment received and received internationally 6 days later.
I was kept informed on progress of my…
I was kept informed on progress of my order and it was shipped to Australia promptly.
7 January 2024
1989 CR250 Fork overhaul kit
Fast shipping to Seattle.
Great quality and price. I will definitely purchase from this company again, when needed in the future.
15 January 2024
Overall very good
Overall very good, very fast delivery. Communication not so good. Respond to your email please!
7 January 2024
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