Ordered a retro football shirt, the sizing was far too small. Tried returning but never got a response. Emailed several times but they never got back to me. Poor customer service. Do not recommend.
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See what reviewers are saying
I own an online home decor biz, and dropship with Qalara. They have a great selection of products, high quality, and handcrafted which my clients love. Customer service is pretty good too. I hope they... See more
Company replied
The team at Qalara are always on hand to deal with any queries promptly. The products are great quality and packaged well. Dispatches are on time with tracked delivery which is important for my cust... See more
Company replied
The cushions and throws are absolutely stunning and of such high quality. Brilliant customer service. The staff that I had contact with were very professional and friendly, and nothing was too much tr... See more
Company replied
Company details
Written by the company
Qalara is a cross-border B2B eCommerce platform started with the vision to become pivotal to driving sustainable consumption around the world by reimagining the global supply chain. We cater to all types of wholesale buying and sourcing requirements and believe in long-term relationships. Tapping into the rich tradition, culture, natural resources and expertise of Southeast Asia, we curate sellers and their products based on our brand values. We quality inspect all orders before they are shipped, monitor production for custom orders, arrange for custom packaging, compute the best shipping mode and cost combination, manage documentation, facilitate secure payments and ensure safe door delivery across the world. And we seek to get better with every order. Qalara has already delivered orders to 50+ countries and we have partnerships with major freight service providers to extend the best freight rates in the market. Additionally, we have stringent production monitoring and quality control measures to ensure that only the best quality products reach our buyers.
Contact info
Siri Shambhavi building, Third floor, 17th Cross Road, 1st Sector, HSR Layout, 560102, Bangalore, India
- 080 4127 0398
- help@qalara.com
- qalara.com
3.1
Average
41 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my purchase
Most of the items I bought exceed my expectations. My order has been processed quickly and received in a reasonable time. The packaging of the products were good and protective.
5 August 2022
Unprompted review
Reply from Qalara
Thank you for taking the time to share your experience! Our entire team is super excited to hear these words from you. Thank you for choosing us as your sourcing partner and look forward to serving you again.
Extremely happy with my order!
I am extremely happy with my order. From the packaging to the quality of each piece was perfect! These items are now part of my event planning inventory and I cannot wait to use them. Ready to place another order. Thank you from Atlanta, GA.
29 June 2022
Unprompted review
Reply from Qalara
Dear Randeen,
Thank you for the opportunity to serve you and your gracious feedback! This means a lot to us and energizes us to work even harder. Look forward to serving you again. All the best for your upcoming events.
Very professional, Qalara gave me peace of mind
I really enjoyed our interactions over email and online. Very professional, and replies were very fast. Shivank in particular exceeded my expectations! They walked me through ordering, and secured product photos for me as well. I will definitely be ordering merchandise through Qalara again for my stores.
23 June 2022
Unprompted review
Reply from Qalara
Thank you for the opportunity to serve you and for sharing your feedback! Shivank and our entire team are super excited to hear these kind words from you. This means a lot to us and energizes us to work even harder. Look forward to serving you again.
Very impressive company
I was so impressed with both the customer service and the end product. Qalara are a company I will definitely work with again.
20 April 2022
Unprompted review
Reply from Qalara
Thank you for taking the time to share your experience! Your feedback means a lot to us and reinforces our mission. Look forward to serving you again.
awesome experience!
Sweet reliable helpful and true to their word. service was awesome, packing incredible and products are beautiful. Ordering soon!
19 April 2022
Unprompted review
Reply from Qalara
Dear Brenda,
Thank you for the opportunity to serve you and your gracious feedback! This means a lot to us and energizes us to work even harder. Look forward to serving you again.
Amazing
Fantastic service working with the team at Qalara! The product came just as it was advertised/described. Was kept up to date every step of the way with clear and friendly communication. Highly recommend working with them and would purchase again.
23 March 2022
Unprompted review
Reply from Qalara
Dear Nathalia,
Thank you for taking the time to share your experience! Our entire team is super excited to hear these words from you. Thank you for choosing us as your sourcing partner and look forward to serving you again.
Highly recommended
A great company with excellent products, communication and shipping was exceptional, highly recommended and love the personal touch from my main contact.
23 March 2022
Unprompted review
Reply from Qalara
Dear Chris,
Thank you for the opportunity to serve you and for sharing your feedback! Your feedback means a lot to us and the artisans associated with us. Look forward to serving you again.
Great customer service
Great customer service, very responsive and helpful. Product quality is fantastic.
8 March 2022
Unprompted review
Reply from Qalara
Dear Bree,
Thank you for the opportunity to serve you and for sharing your feedback! Look forward to serving you again.
Wonderful experience
Their customer service and products were outstanding!
1 February 2022
Unprompted review
Reply from Qalara
Dear Kristen,
Thank you for the opportunity to serve you and for sharing your feedback! Look forward to serving you again.
Superb! Will buy again and highly recommended.
The great shopping experience, Superb customer service, & very satisfied with the products received.
28 January 2022
Unprompted review
Reply from Qalara
Dear Akshay,
Thank you for taking the time to share your experience! Your feedback means a lot to our team and the suppliers and artisans involved in fulfilling your order. Look forward to serving you again.
My order
My products were beautiful. I am very happy with my products & the service by Ruchi. I will definitely be ordering again.
18 January 2022
Unprompted review
Reply from Qalara
Dear Tracy,
Thank you for taking the time to share your experience! Ruchi and our entire team are super excited to hear these words from you. Thank you for choosing us as your sourcing partner and look forward to serving you again.
Great Products & Service
I have placed a couple of orders with Qalara and will be placing more. They have great products and great service from start to delivery.
16 January 2022
Unprompted review
Reply from Qalara
Dear Sharon,
We are thrilled to read your feedback! These words mean a lot to us. Thank you for choosing us as your sourcing partner and look forward to serving you again.
This company is AMAZING!!!!
This company is AMAZING!!!!! They work with amazingly talented people who make some of the most beautiful products. The team within the company is also wonderful... Jinisha is awesome!! She does a wonderful job communicating each step of the way!
25 November 2021
Unprompted review
Reply from Qalara
Thank you for the opportunity to serve you and your gracious feedback! This means a lot to us and energizes us to work even harder. Jinisha is super excited to hear such nice words from you. Look forward to serving you again.
We can't thank the Qalara team enough…
We can't thank the Qalara team enough for their help! Plus, we are extremely pleased with the quality of the items we purchased. We will definitely be shopping again soon.
23 November 2021
Unprompted review
Reply from Qalara
We are thrilled to hear such kind words from you! Your feedback and recommendation mean the world to us! Thank you for choosing us as your sourcing partner and look forward to serving you again.
They have earned my trust and business …
I have purchased products from their website and also had custom product made. The quality has been top notch with everything and the communication with my assigned team member has been incredibly professional and responsive. I have zero complaints ordering from and working with Qalara
16 November 2021
Unprompted review
Reply from Qalara
Dear Tana,
It's great to hear about your experience. Your feedback motivates our team to work even harder! Thank you for choosing Qalara as your sourcing partner and look forward to serving you again.
Stunning cushions and throws and brilliant customer serice
The cushions and throws are absolutely stunning and of such high quality. Brilliant customer service. The staff that I had contact with were very professional and friendly, and nothing was too much trouble. Qalara kept me informed with regular updates during the whole process, and very promptly answered any queries that I had. I cannot wait to buy more and I would highly recommend Qalara to everyone who is considering buying from them.
26 October 2021
Unprompted review
Reply from Qalara
Dear Vanessa,
We are thrilled to hear such kind words from you! Your feedback and recommendation means the world to us! Thank you for choosing us as your sourcing partner and look forward to serving you again.
Quality, diligence, and great communication
Our experience with Qalara was great. Their staff are knowledgeable and keep you updated on order status. They work diligently to get quality products to you in a reasonable time frame. We will be coming back!
26 October 2021
Unprompted review
I am so pleased with the quality of…
I am so pleased with the quality of goods, fast shipping and a very good service from yourselves. I look forward to dealing with you again in the future.
8 October 2021
Unprompted review
All items arrived as per order
All items arrived as per order. Great communication with Qalara throughout the buying process.
19 August 2021
Unprompted review
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