Friendly Staff, but Need to Improve Globally
The staff are friendly, and I guess they do a good job for bookings ex-UK. However, where they do need to improve is when handling bookings / requests from travel not starting within the UK. We use them as our global corporate travel agency and we do seem to have issues now and then with travel starting within the APAC region. They probably need to have a partner agency or agent that can assist them outside of the UK.




