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Quality Compliance Systems Limited Reviews 1,735

•
TrustScore 4.5 out of 5

4.7

Business and IT Consulting agency
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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the staff's helpfulness, empathy, and professionalism in resolving issues quickly. Customers consistently praise the excellent customer service, noting that queries are answered and resolved in a timely manner, with clear communication throughout the process. The service is described as very helpful and easy to navigate, with many appreciating the swift response times and efficient resolution of their concerns. The user experience is often highlighted as intuitive, making transitions smooth and providing valuable guidance for users. However, some customers also noted that response times from support could be improved, especially for urgent issues or during off-hours, and that waiting on hold could be lengthy. A few other people also felt that the system's responsiveness and user accessibility could be challenging, particularly for those less familiar with IT, leading to time wasted searching for information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team as friendly,... See more

Response time

People report positive experiences with response times, highlighting swift, warm, and professional... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness,... See more

User experience

Customers generally report positive experiences with the user experience, finding the system excellent, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Whenever we have had a query we are able to call and speak directly to a consistent team in Customer Support, never having to wait too long to get through. They (Kai in particular) always listen wi... See more

Rated 5 out of 5 stars

Danielle was swift, warm and professional in her communication with me regarding an issue on the platform. The issue was resolved in no time at all and the affected staff member was able to regain usu... See more

Rated 5 out of 5 stars

As an employee who is getting to learn the system as a power user I find QCS staff are always on hand and happy to help. Nothing is too much, no matter how big or small the issue they are always supp... See more

Rated 5 out of 5 stars

We use the QCS' for our policies. The system itself is very useful, especially with ongoing updates to legislation. Once you get an answer from the initial help request, the team is really quick at re... See more

Company details

  1. #22 of 31 best companies in Business and IT Consulting agency
  2. #57 of 117 best companies in Business-to-Business service

About Quality Compliance Systems Limited

Written by the company

At QCS, our mission is to support health and social care providers in delivering exceptional care.

We ensure your business remains compliant every minute of every day, allowing you to dedicate your expertise to what matters most – the wellbeing of your patients and service users.

We handle the regulatory burden so you can focus on providing an outstanding service. Discover how QCS can simplify your compliance and elevate the care you provide today.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Query and Support

The team was able to talk me through my query and instead of resolving the problem, He showed me how to go about it myself.

3 February 2025
Rated 4 out of 5 stars

Great 1:1 support provided…

Moat of the issues identified were addressed on the call in a professional and informative manner and additional tips were shared.
One outstanding query has been raised with another team to further investigate a possible glitch and to feedback.

21 January 2025

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