Qdos Contractor Reviews 153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, efficiency, and helpfulness. Customers highlight the excellent customer service, noting that interactions are pleasant and productive, with staff taking the time to explain things clearly and ensure satisfaction. The service provided is frequently described as efficient and straightforward, with many people appreciating the quick response times and the ease of the overall process. Some people also felt that the company consistently understands individual client and business needs, ensuring tailored solutions and continued satisfaction over many years.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism and helpfulness.... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and easy resolution of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 5 out of 5 stars

Every time I have contacted them about something over the last 2 years I have been with QDOS, it has always been quick and easy. Efficient team and great customer service. Kaisey in particular was hel... See more


Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

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Rated 1 out of 5 stars

Would give them less

Would give them less. We just needed an IR35 determination and they made a very simple assessment complicated. It ultimately did not meet time critical deadlines and let everyone down. They did kindly send me a brochures every time I chased.

23 May 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Please accept our apologies for your recent experience with Qdos and the frustrations caused.

The initial delay with setting up the assessment was caused as there was uncertainty over which entity required the service and we were unable to get in touch with the 3rd party on the same day. Once this had been confirmed we proceeded to set up the account the next working day.

I can see that this has now been resolved and you communicated with the Manager regarding your feedback.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey…

Had the pleasure dealing with Kaisey Higgott today regarding business insurance.
Kaisey was very helpful, knowledgeable and excellent at explaining things.
To top things of, she got me a great price.

Thanks :-)

23 May 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your feedback! Glad to hear Kaisey was able to assist you.

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

absolutely ,,a first class help ,in…

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

15 May 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide us with feedback! I will be sure to pass this feedback onto Harlie!
Many thanks
Qdos Customer Services Team

Rated 1 out of 5 stars

If I could give a zero star I would

If I could give a zero star I would, my husband has been trying to get his money since October 2024 it is now May 25 and he was told his money would be transferred within 60 days, the accident wasn’t his fault and the driver at fault admitted liability straight away. Was told 3 weeks ago transfer by bacs would be 3-5 working days and still waiting 3 weeks later, a few times our car has been booked in to get repaired and had to cancel due to being told we would receive payment and then not receiving it. Everytime he has phoned which has been pretty much everyday he has been told some petty excuse. AVOID AVOID AVOID

14 May 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Hi Pamela,

We’re sorry to hear about your experience, but it seems you may have the wrong company, as we cannot find any details matching your name on our system.

We specialise in business insurance, and it’s possible your review may be intended for a different company with a similar name.

We’re happy to help clarify anything about our services if needed – feel free to reach out to us directly on freelancer@goqdos.com.

Best regards,
Qdos Customer Service Team

Rated 5 out of 5 stars

Good experience with them

Good experience with them. Thorough, professional and adaptable to my needs. Harlie Mckeown is a credit to the company.

6 May 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

24 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some…

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

24 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great insurance but also access to expert help

I have several policies with QDOS.
I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the contracts specialist who had resolved my query within the day allowing me to sign my contract and get to work. Great service.

23 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will pass on your comments to Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Always great service with QDOS

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed.
Thank you Harlie and the QDOS team

23 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 4 out of 5 stars

Assistance provided

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

15 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 1 out of 5 stars

Misleading

I initially clicked through to get a quote for Employers’ Liability Insurance, but during the process, I was presented with a list of what appeared to be add-ons to that policy.

Assuming these were optional extras linked to Employers’ Liability, I proceeded — however, it now seems I’ve actually been sold two separate products, but not the Employers’ Liability Insurance I originally requested. After explaining this to the consultant, I received a call where I was told "You cannot buy Employers Liability Insurance, without buying Public Liability Insurance" which is completely false and very mis-leading, luckily I had spoken to SimplyBusiness earlier on in the day and knew a bit more about insurance, which when I asked the sales person about, she said that "policies change all the time".

I mean, be very careful with them. First they will sell you the products they want to sell you, then they will lie to sell you more products....

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick answering phones and sorted my query quickly

8 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Contractor insurance made easy

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpful manner. As I had a few issues completing the online application due to the nature of my business she called me and took me through the process step by step answering my questions in a way that even I could understand. A simple, easy process made all the better with fantastic attentive staff. Would highly recommend this company.

1 April 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie at QDOS was excellent

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightful and a joy to be in discussion with.

31 March 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Excellent

Excellent, quick service and very good value. Highly recommended.

28 March 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

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