Citation ISO Certification  Reviews 

We recently had our first-year audit for ISO 14001, ISO 45001 and ISO 9001 with Citation, and I cannot speak highly enough of our auditor, Karen Knaggs.
Karen was extremely helpful, professional and pleasant throughout what was a full-day on a Teams call for the audit. From the outset, she put me at ease with her friendly and approachable manner. She was incredibly patient and understanding, taking the time to explain requirements clearly and ensuring that the process felt constructive rather than daunting.
What stood out most was Karen's non-judgemental approach. She conducted the audit in a supportive and collaborative way, which made the experience far less stressful than I had anticipated for our first audit cycle. Her knowledge and expertise were evident throughout the day, and she provided valuable insight while maintaining a fair and balanced approach.
I would highly recommend Citation and especially Karen Knaggs to any organisation seeking a professional, knowledgeable and approachable auditor. Thank you, Karen, for making our first ISO audit such a positive experience.

This was our second annual audit for ISO 14001 and the process remained a challenging one. Leighton Morris was an extremely thorough but fair auditor, ensuring that the information provided met the standards for the certification. The advice offered by Leighton is extremely helpful and will allow us to drive improvement of our management system.

Another brilliant audit experience, thanks to this year's auditor Keith Adams, he took us through the plan for the day and explained the process and what was required of us throughout the process. He helped us understand the type of evidence that was required for each area/clause and ensured that by the end of the audit we had all that we needed to complete the audit. Keith was very helpful and friendly which put us all at ease throughout the day.

Robert Crosby and Alan Boud were highly professional, helpful, and understanding throughout the audit process. Audits inevitably require a significant amount of documentation, but both auditors invested considerable time and effort in reviewing and extracting the necessary information, making the process much smoother and more manageable. Their support and professionalism were greatly appreciated.

We completed our ISO audit today and had an excellent experience. Niki the auditor was incredibly helpful throughout the entire process. She took the time to explain everything in detail, making a complex process feel straightforward and stress-free. She was also highly accommodating to our schedule and business needs. As an extra bonus, she gave us a quick tutorial on how to utilise Atlas better, which will be incredibly useful for our future audits. We highly recommend their services and gladly give them 5 stars!

Just completed our reaccreditation for 9001 and 140001. Our consultant, Simon Langston, was a breath of fresh air; he explained what he requires in plain English, not in ISO language. He conducted the audit in a very direct but fair approach. After the audit had finished, he gave us some advice for future audits. In the five years I have been with Citation, this is by far the best audit I have done. Well done simon.

David was a very practical assessor and was helpful on minor recommendations going forward and very encouraging about the amount of work that had been submitted towards the accreditation. A painless and seamless review that was conducted very professionally but with a human touch.

We have been carrying out our ISo9001/14001 with citation and cannot recommend enough! We got ours within our package which is ideal.

The help received from Simon was extremely thorough as we were patiently walked through each individual step- even with the UK heatwave!

We recently had our ISO 9001 audit with David Page from Citation, and the experience was excellent from start to finish.
David was incredibly friendly, knowledgeable, professional, and approachable throughout the audit. He took the time to explain every stage of the process, making sure we understood what was happening and answering any questions we had along the way. His guidance and clear communication made what could have been a daunting experience feel straightforward and well managed.
The audit was conducted thoroughly but in a supportive and constructive manner, and David's expertise and professionalism were evident throughout. It was a genuinely positive experience, and we really appreciated the way he helped us through every step of the process.
A big thank you to David and the team at Citation. I wouldn't hesitate to recommend them to any business looking for professional, knowledgeable, and supportive ISO auditing services.

Wynn was an excellent ISO auditor throughout the entire process. She was professional, knowledgeable, and incredibly helpful, taking the time to explain everything clearly and making the audit feel straightforward rather than daunting. She was also very understanding and approachable, which made the experience much less stressful.

I wouldn't hesitate to recommend Wynn to anyone looking for a thorough, supportive, and professional auditor. Thank you for making the process such a positive experience.

Extremely knowledgeable, helpful, professional and thorough Audit by Cheryl Shepherd. There's always something to learn during an external audit and this was no exception. Definitely recommend.

Great service from Citation, I would highly reccomend.

we were treated very fairly and the feedback will make our future audits alot simplier. our auditor Simon L, was extremely fair to work with. He gave us the list of what he wanted to see and a reasonable but tight timeline to provide, this made it very easy to go piece by piece through the list and not get overwhelmed. thank you to the team.

Ms. Emma Holt who conducted the exercise with us was thoroughly professional, authoritative, polite and friendly throughout. She showed a full and detailed knowledge of the subject and assisted us with great tips and guidance through the three day process. I would thoroughly recommend her calm and proactive approach to the process.

Our three-day audit with Mark K was a very positive experience. He was knowledgeable and professional and we have come away with ideas to help improve our practice, which is incredibly valuable. Thank you!

We recently completed our ISO audit with Robert Crosby from Citation / Atlas, and I cannot recommend him highly enough.

From the outset, Robert was professional, approachable, patient, and incredibly knowledgeable. Rather than simply auditing our management systems, he took the time to explain the requirements, the reasoning behind them, and how we could strengthen our processes to achieve and maintain compliance.

His guidance throughout the audit was invaluable and has given us a much clearer understanding of the ISO standards. We came away not only with confidence in our compliance but also with practical improvements that will benefit our organisation moving forward.

Robert's friendly and supportive approach made what can often be a stressful process feel collaborative and constructive. No question was too much trouble, and he was always willing to share his expertise in a way that was easy to understand.

Thank you, Robert, for your professionalism, patience, and dedication. Your support has helped RHC 360 Solutions Ltd become a stronger and more compliant organisation. We look forward to working with you again in the future.

Very professional and helpful. A pleasure meeting with Simon Langston

We had our ISO 27001:2022 Annual Surveillance Audit this week with Cheryl as our auditor - and in the middle of what has been a brutal heatwave, she made the whole experience genuinely enjoyable.

Audits can be nerve-wracking at the best of times, but Cheryl's warmth and positivity put us at ease from the start. She was honest, constructive, and clearly focused on understanding what we do well rather than simply looking for things to pick apart. That approach makes a real difference - it turns what could be a stressful day into a productive conversation.

We came away with a result we're extremely proud of, and Cheryl was a big part of making that possible. We'd happily request her again next year.

Luke conducted our ISO 42001 audit and was incredibly helpful, friendly and generally knowledgable about the certification throughout. He gave tips to further help our documentation improve, combine/reduce the amount of documentation we need to maintain, and suggested best practices tailored to our business.

Thanks Luke!

The audit was conducted professionally and collaboratively. Annya Poole maintained clear communication, provided constructive guidance, and created a positive environment that encouraged open discussion and continuous improvement. The company demonstrates strong commitment to quality, compliance, and continual improvement.