Qomfort Co. Reviews 1,143

Reply from Qomfort Co.

May 21, 2026

Hi Tim,

Thank you so much for the 5 stars! I’m really glad we could help get the sizing sorted for you and make the process easy.

We love being able to turn sizing mix-ups into something positive through our donation-based exchange program, so thank you for taking the time to donate the original pair before we sent your new ones out.

Really appreciate your support and hope you’re loving the new clogs in the correct size!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 21, 2026

Hi Jenna,

Wow - thank you so much for such a lovely 5-star review. Your kind words genuinely mean a lot to us.

I’m so happy to hear you’re loving your clogs and that the Coffee colour was a hit - such a gorgeous choice! And hearing that you felt our heart is in the right place is honestly one of the nicest compliments we could receive.

Thanks again for supporting our little Aussie-based brand. We can’t wait to have you back for your next pair!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 20, 2026

Hi Kerry,

Thank you for taking the time to leave your feedback — I’m really glad to hear you like the shoes overall, especially the fit.

I just wanted to clarify the delivery timing so it’s clear for future orders: as stated on our website, our worldwide delivery timeframe is 6–12 business days. For your order specifically, it was placed on May 4. Our standard processing window is May 4–6, and then the estimated delivery window runs from May 7–20. We can see your order was delivered on May 20, which is actually 2 days earlier than the latest expected date in that timeframe.

I also understand the comment around shipping origin and expectations — we do work with international fulfilment partners to keep pricing accessible and consistent globally, which can sometimes mean shipping is not from a local or European warehouse.

On the glue smell, that’s something that can occasionally happen with new production and does typically air out quickly, as you’ve noticed.

Lastly, just to reassure you — We, Danielle and Imogen are real people and co-founders of Qomfort Co. 🙂

We appreciate your honesty and are glad to hear you may consider us again in the future once you’ve had a chance to wear them more.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 20, 2026

Hi Stacey,

Thank you so much for the 5-star review and for sharing your experience in such detail. I’m really glad you gave us a try even after feeling a bit sceptical at first — we completely understand how many scams are out there online, so it means a lot that the positive reviews helped reassure you.

I’m especially happy to hear the clogs are working so well for you, particularly with managing comfort given your rheumatoid arthritis. Knowing they’ve made a real difference in your day-to-day comfort is exactly why we do what we do.

It’s also lovely to hear you’ve had such a smooth experience with our customer service, delivery, and ordering process — we work hard to keep everything as simple and supportive as possible.

And we definitely won’t be surprised when those extra pairs land in your basket 😄

Thanks again for trusting us and for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 20, 2026

Hi Vicki,

Thank you so much for the 5 stars! I’m really glad you had a good experience with our communication and friendly service, and that the returns process was smooth and easy for you to use when needed.

We really appreciate you taking the time to share your feedback and for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 20, 2026

Hi Jake,

Thank you so much for the 5 stars! I’m really glad you had a great experience with our customer service and that the response felt fast and friendly.

I also really appreciate you mentioning the charity donation initiative for returns — it’s something we care deeply about, so it means a lot to hear it stood out to you.

Thanks again for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 19, 2026

Hi Georgina,

Thank you for the 5 stars and for taking the time to share such a detailed review.

We completely understand the initial scepticism, especially with how many scam listings are around online these days. I’m really glad you took a closer look and felt confident enough to give us a try. It’s also good to hear the delivery experience made sense once you considered they ship from Australia.

I’m sorry the first pair wasn’t the right size, but I’m really happy the exchange process worked smoothly for you. Our donation-based policy is something we put in place to keep things simple for customers while also ensuring good pairs don’t go to waste - so it’s great to hear you appreciated that approach.

Thanks again for supporting a small brand like Qomfort Co. and for the thoughtful feedback.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 18, 2026

Hi Harry,

Thank you for taking the time to leave your feedback and for your order.

I’m sorry to hear there was some disappointment regarding the insole branding. We understand how expectations can be shaped by what’s shown online, and we appreciate you pointing this out. Depending on production batches and updates, some details like internal markings can vary, but we always aim to be as clear and consistent as possible with our product presentation.

We also appreciate your honest comments on the quality so far, and we hope they continue to perform well for you over time.

For customers reading this, if there are ever any issues or concerns with an order, we can absolutely process an exchange or refund where eligible. This is also why we ask customers to reach out directly to hello@qomfortco.com so our team can resolve things quickly and properly.

Thanks again for your feedback and for giving the clogs a try.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 18, 2026

Hi Poppy,

Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience.

We’ve also been unable to locate an order under the name provided. For customers reading this, this is exactly why we always ask that any order-related concerns are sent directly to hello@qomfortco.com — it allows our team to quickly verify details and resolve issues properly, whether that’s an exchange, refund, or any other support needed.

In general, new footwear can sometimes have a light manufacturing scent when first opened or be affected by transit packaging, but this should dissipate quickly once aired. That said, we’re sorry to hear you felt the need to dispose of your pair, as we always aim for every customer to be satisfied with their purchase.

We also want to be clear that we stand by the quality of our materials and production standards, and if any customer ever has concerns, we absolutely encourage them to reach out so we can help directly.

If you’d like us to look into this further, please contact us at hello@qomfortco.com and our team will be happy to assist.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 18, 2026

Hi there,

Thank you so much for the 5 stars and for sharing your experience. I’m really glad we could get the size sorted for you quickly and make the exchange process simple.

We really appreciate you mentioning the donation-based exchange as well - the goal is always to make things easy on your end while also ensuring perfectly good pairs can still go to someone in need rather than going to waste.

Thanks again for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 18, 2026

Hi Peter,

Thank you so much for the 5 stars and for taking the time to share such a detailed review. I’m really glad we could help get the right sizes sorted for you quickly, even after the initial fit issue.

We also really appreciate your support of the donation-based exchange. The idea is exactly what you described - keeping things simple and customer-focused while ensuring perfectly good pairs can still go on to help someone in need rather than go to waste.

It’s also great to hear your feedback on the sandals themselves, especially around the comfort, insole support, and suede quality. We put a lot of focus into making sure they hold up well in both comfort and materials, so it’s really rewarding to hear that comparison.

Thanks again for recommending us and for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 17, 2026

Hi Andrea,

Thank you so much for the 5 stars and for your lovely review! I’m so happy to hear you had a great experience with our team and that the communication was quick and helpful.

It also means a lot to hear you loved the exchange policy and your clogs too. We work hard to make the whole experience feel easy, supportive, and stress-free from start to finish.

Thanks again for recommending us and for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 17, 2026

Hi there,

We’re sorry to hear you were disappointed with the socks.

We would however like to clarify for future customers reading this review that there is a clearly stated clause on our Returns Policy page regarding sock purchases due to hygienic reasons. As outlined on our website:

“For Sock Purchases: All sales are final.

Returns or exchanges will not be accepted due to hygienic reasons. If the sock item is deemed faulty or incorrect prior to being worn/used, we will send you a replacement for the item free of charge. No refunds for socks will be given.

Claims for damaged packaging and goods should be raised within 24 hours of delivery. Upon inspection, photo evidence of all original packaging is required. Any claims made outside of this window may not be eligible for compensation.”

We also want to note that our sock product photos show the socks worn in different styling ways, including pushed down for a slouchy look, however the socks themselves still contain elastic at the top to help them stay secure during wear.

Regarding shipping, we understand waiting can be frustrating and we do our best to provide estimated delivery timeframes upfront on our website.

We genuinely appreciate your feedback and thank you for giving our products a try.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 17, 2026

Hi there,

We’re sorry to hear you felt this way, and we’d like to clarify a few things for both you and anyone reading this review.

We supply our products to multiple countries, which is why there is a currency selection option located in the upper right corner of our website. Additionally, a full summary of the final pricing is shown before checkout so customers can review the total amount before placing their order.

The $39.99 price advertised is in USD, as noted on both our website and within our ad policy. Our ads also clearly show selected styles “starting from” that price point depending on the product and current promotion running at the time.

We completely understand how currency differences can sometimes cause confusion, especially for international customers, and we’re always happy to clarify pricing or product details before purchase.

To all customers reading this - this is exactly why we always encourage anyone with concerns or questions to reach out to us directly via hello@qomfortco.com so we can investigate internally and assist properly before assumptions are made.

We truly appreciate the feedback and hope we’ll have the opportunity to restore your confidence in the future.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 16, 2026

Hi Cameron,

Thank you so much for the 5 stars and for your kind words. I’m sorry the original pair didn’t fit your wife, but I’m really glad we could make the exchange process easy for you both.

We truly believe perfectly good clogs should go to someone who can use them rather than ending up in landfill, so it means a lot that you appreciated the donation-based exchange. Hearing that you love the way we do business honestly means the world to us.

Thanks again for supporting our little Aussie-based brand - we’re so grateful to have you as part of the Qomfort crew for life!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 16, 2026

Hi Josie,

Thanks so much for your lovely message and interest in our clogs!

“Solo” means you’re purchasing a single pair, while “Duo” is our bundle option where you can grab two pairs at a discounted price. A lot of customers love the Duo option if they’re choosing multiple colours or shopping with a family member or friend.

If you ever need help with sizing or picking colours, feel free to reach out to our team anytime - we’re always happy to help.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 16, 2026

Hi there,

Thank you so much for the 5 stars and for such a thoughtful review! I’m so happy to hear your pair fit perfectly and that you’re finding them even comfier than the “B brand” while still delivering the same level of quality - that means a lot to us.

And don’t stress at all about ordering the wrong size for your partner, it happens all the time! I’m really glad the exchange process felt simple and straightforward, and that the team was able to help quickly.

Thank you as well for donating the original pair instead of sending them back. We love being able to keep perfectly good clogs out of landfill and into the hands of someone who can use them.

We truly appreciate your support and can’t wait to have you both back for more pairs in the future.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 16, 2026

Hi Amber,

Thank you so much for the 5 stars and for your kind words! I’m so happy to hear you’ve been impressed with the quality, pricing, and our donation-based exchange approach.

Keeping perfectly good pairs out of landfill while making the process easy for customers is something we care deeply about, so it really means a lot that it stood out to you.

Thanks again for the recommendation and for supporting our little Aussie-based brand!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 16, 2026

Hi there,

Thank you so much for the 5 stars and for sharing your experience. I’m really glad the team could help you quickly with the sizing issue and make the process easy for you.

And absolutely no worries at all about not having a donation centre nearby - we’re always happy for pairs to be gifted to a friend or family member instead. The goal is simply to make sure perfectly good clogs continue being worn and loved rather than ending up in landfill.

I’m also so happy to hear you found the quality great and the clogs super comfortable. Thanks again for supporting our little Aussie-based brand!

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Reply from Qomfort Co.

May 14, 2026

Hi Cameron,

Thank you so much for taking the time to leave a review and for your understanding regarding delivery times. As a small Aussie-based brand shipping worldwide, transit can sometimes take a little longer depending on location, so we really appreciate your patience.

I’m also so glad to hear our team was responsive and did their best to make sure you were looked after - that means a lot to us. Thanks again for your support and for trusting Qomfort Co.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.