Quality DiamondsReviews 

2,376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the entire process enjoyable and stress-free. Many people highlight the outstanding service, noting that they never felt pressured and received expert advice tailored to their needs. The quality of the products, particularly the diamonds, is frequently mentioned as excellent, often exceeding expectations and arriving exactly as described. The overall user experience, from initial consultation to delivery, is described as seamless and first-class, with many reviewers expressing their intent to return for future purchases. However, some people were dissatisfied with the execution of custom requests, finding that the final product did not reflect their specific customization needs, despite the staff being polite.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with the quality and appearance... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-caliber diamonds, with many... See more

Service

Customers had positive experiences with service, consistently describing it as first-class, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as an absolute 5-star experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options ava... See more

Company replied

Rated 5 out of 5 stars

Amazing service from all staff. Paul helped with the engagement ring, reassuring me along the whole process. Daniel with the wedding rings, once again the service was outstanding. Filled with knowledg... See more

Company replied

Rated 5 out of 5 stars

I made an appointment to discuss and view diamonds at their London office rather than make my choice on-line and the experience was just what I wanted. From my initial phone call to the delivery of m... See more

Company replied

Rated 5 out of 5 stars

Exceptional company to deal with and worth more than 5 stars! From beginning to end it was a pleasure to deal with such a professional organisation. Danial gave me expert advice and help, and nothin... See more

Company replied


Company details

  1. Diamond Dealer
  2. Jeweller
  3. Jewellery Designer
  4. Jewellery shop
  5. Wedding service

Written by the company

Quality Diamonds are wholly committed to providing the very best diamond buying experience. Specialising in diamond engagement rings, diamond earrings and wedding rings, our balance of superb customer service, exquisite products and outstanding prices ensures we are one of the market leaders in the online Jewellery Industry. Why not visit us at our offices in Hatton Garden, Milton Keynes and Birmingham's Jewellery Quarter, and we'll give you all the knowledge and advice you'll need to ensure you can buy with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,376)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren made my experience a smooth and…

Lauren made my experience a smooth and easy one. I was hesitant at first about buying on line but it's definitely the way forward to to get what you want at a good price. Lauren will give good advice to find you the best match to what you want for you budget. Highly recommended and I will return for an upgrade in the future.

7 March 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind review! We’re delighted to hear that Lauren made your experience smooth and reassuring, especially when buying online for the first time. It’s great to know her advice helped you find the perfect match for your budget. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Daniel was a brilliant and trustworthy…

Daniel was a brilliant and trustworthy advisor through the process of hying our engagement and wedding wings. The quality is terrific and prices are reasonable.

16 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind review! We’re delighted to hear that Daniel was able to guide you through choosing your engagement and wedding rings, and that you’re pleased with the quality and value. We truly appreciate your feedback and support!

Rated 5 out of 5 stars

Couldn’t be happier

I couldn’t be happier with the incredible service I received. From start to finish, the level of care and professionalism was consistently outstanding and nothing was ever too much to ask.

Paul and Daniel are exceptionally knowledgeable and truly put your mind at ease throughout the whole process. They took the time to answer every question, offered thoughtful guidance, and made what can feel like a big decision such an enjoyable experience.

Everything was handled super quickly and efficiently without ever feeling rushed. I felt completely supported the entire time.

I would absolutely recommend them to anyone looking for an engagement or wedding ring. You’ll be in the best hands!

28 February 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your wonderful review, Neo! We’re absolutely delighted to hear how positive your experience was from start to finish. Paul and Daniel will be so pleased to know their guidance and support helped make the process enjoyable and reassuring for you.

It’s great to hear that everything felt smooth and efficient while still giving you the time and care you needed to make such an important decision. Your recommendation means a great deal to us, thank you for your kind words and for choosing Quality Diamonds!

Rated 5 out of 5 stars

All as promised

All as promised. Great coms. Great packaging. A+++++

20 February 2026
Unprompted review
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Reply from Quality Diamonds

Thank you for your review! We’re delighted everything was exactly as promised and that you were pleased with the communication and packaging.

Rated 5 out of 5 stars

Long time happy customer

I’ve been a customer of Quality Diamonds since 2013 when I found my wife's engagement ring, we both got our wedding rings the year after and this year and eternity ring. The team at QD are just brilliant, always able to find the best options, very much looking forward to ordering some ear rings in the future.

14 February 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your continued trust and for sharing your journey with us since 2013, it truly means a great deal. It’s been a privilege to help with your engagement ring, wedding rings, and now an eternity ring as well. We’re so pleased you’ve had such positive experiences with the team over the years. Thank you again for your loyalty and kind words.

Rated 5 out of 5 stars

Relax - they've got you covered

This was everything I hoped for. Helpful and communicative staff, competitive pricing and, of course, an on-time end result that I was delighted with.

14 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your great review! We’re delighted to hear everything met your expectations, from the communication and pricing to the finished piece arriving on time. Your feedback means a lot to us, and we’re so pleased you were delighted with the result!

Rated 5 out of 5 stars

Receipt no QD260688.

Receipt no QD260688.
Oval 2.02 carat D VVS2.order date
28/01/2026.
I saw Daniel at the london studio, he and the staff were Very welcoming.
He was very informative,helpful and extremely knowledgeable.
I must add that at no time was i pressured into upselling as a matter of fact he found me a better diamond at a cheaper price than I had picked myself.
You are kept informed of your stones progress and when it is ready for collection you are also under no obligation to accept if your not happy, with a full no quibble refund.
I was needless to say absolutely delighted with mine.
I would thoroughly recommend Quality Diamonds and indeed will be purchasing from them again
P.j.Langston

28 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your review, Peter! We’re delighted to hear you felt welcomed and well looked after at our London showroom. It’s wonderful to know Daniel’s advice helped you secure an even better diamond at a better price, that’s exactly the experience we aim to provide.

We’re so pleased that you’re absolutely delighted with your diamond. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

A very helpful team

Daniel was extremely helpful in helping us pick both an engagement ring and our wedding bands. We never felt pressured to make a decision and he always took the time to walk us through the options available. We would confidently recommend the Quality Diamond team to our friends (and have done so!)

14 February 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your wonderful review! We’re delighted to hear that Daniel was able to guide you through choosing both your engagement ring and wedding bands in such a relaxed and supportive way. It means a lot to know you felt no pressure and fully informed throughout. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Highly Recommend

Paul and Lauren were absolutely brilliant from start to finish. Both were friendly, professional, and incredibly helpful, making the whole process smooth and stress-free. Communication was excellent and they went out of their way to accommodate us. Fantastic service all round — highly recommend!

3 February 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your lovely review! We’re delighted to hear that Paul and Lauren made the whole process smooth and stress-free for you. It’s great to know you felt well looked after from start to finish. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Diamonds

Paul and Lauren we're absolutely brilliant from start to finish.The quality of the diamonds for the price i paid i couldn't get them cheaper anywhere else.Thank You once again.

29 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind review! We’re delighted to hear that Paul and Lauren were brilliant from start to finish and that you were pleased with the quality and value of the diamonds. We truly appreciate your support, thank you again for choosing Quality Diamonds!

Rated 5 out of 5 stars

Stunning Ring & Exceptional Service…

Stunning Ring & Exceptional Service from Daniel

​My fiancé and I are absolutely thrilled with the engagement ring that was purchased here, and the entire experience, especially with Daniel, was truly exceptional.

​The ring itself is a masterpiece. I have to be honest, I provided my fiancé with no description on the type of ring i wanted but alongside Daniels help, the end result was amazing. It’s elegant, secure, and catches the light exactly as I hoped it would. The quality is flawless and clearly superior.
​However, the real highlight of the experience was the service provided by Daniel. From our first consultation with my fiancé, he was patient, knowledgeable, and genuinely invested in helping him find the perfect ring without any pressure. He walked him through the different settings and cuts, patiently answering every question and providing expert advice that made him feel completely confident in his choice.

We highly recommend this jeweler, and especially Daniel, to anyone looking for a world-class ring and personalized service. We will definitely be purchasing our wedding rings from here

31 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for such a thoughtful and detailed review! We’re absolutely delighted to hear how thrilled you both are with the engagement ring and the overall experience. It’s wonderful to know that Daniel’s guidance, patience, and expertise helped create something so special!

Your kind words mean a great deal to us, and we truly appreciate the recommendation. We look forward to welcoming you back when it’s time to choose your wedding rings and being part of the next chapter of your journey together.

Rated 5 out of 5 stars

The guys at Quality Diamonds provided a…

The guys at Quality Diamonds provided a fantastic service! From the very start when thinking about the style of the engagement ring to putting together the finished product, they really aid you on every step of the process to make that wonderful day the most memorable one! Special shout out goes to Daniel for the time and care he puts into working with clients until they have the product of their dreams!

31 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your fantastic review! We’re delighted to hear that the team was able to support you through every step of creating such a special engagement ring. Daniel will be especially pleased to know his time, care, and dedication made a difference. We truly appreciate your kind words and are honoured to have been part of such a memorable moment!

Rated 5 out of 5 stars

Excellent service and independent…

Excellent service and independent advice. They have every possible size and cut of diamonds quickly available in the UK to meet needs which in our case was repurposing a ring as a pendant with a 7.5ct diamond in the middle. Excellent prices. Absolutely no reservation in recommending them.

23 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your wonderful review! We’re delighted to hear you valued the independent advice and that we could help source exactly what you needed for such a special piece. It’s great to know you were pleased with the pricing and overall experience. We truly appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great job by Dan and team providing a…

Great job by Dan and team providing a great overall experience - professional contact, quality advice, patience while spending a lot of money on a precious stone and ultimately delivering on time. Highly recommended!

16 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind review! We’re delighted to hear that Dan and the team provided such a positive experience, from professional guidance to timely delivery. We truly appreciate your trust and recommendation, and we’re glad we could help with such an important purchase.

Rated 5 out of 5 stars

I met with Dan on several occasions

I met with Dan on several occasions, from top to bottom he was the helping guiding hand i needed in the process of picking my partners engagement ring. Dan was able to walk me through the details of a ring and diamond and the process, what to look for and not look for. He was never trying to treat me as another customer through the door, he made the process understandable and enjoyable with expert advise and opinions. I am very grateful for his help and it couldnt of worked out better!

13 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your thoughtful and heartfelt review! We’re delighted to hear that Dan was able to guide you through every step of choosing the perfect engagement ring and make the process both clear and enjoyable. It’s wonderful to know you felt genuinely supported and never rushed or treated like “just another customer.” Dan will really appreciate your kind words, and we’re so pleased everything worked out perfectly. Thank you for trusting Quality Diamonds with such an important decision!

Rated 5 out of 5 stars

Best information and quality to choose your diamond!

I been given very good advice and information before I bought the diamond from Daniel Ferragamo!

10 January 2026
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind feedback! We’re delighted to hear that Daniel was able to provide clear advice and helpful information to guide your diamond choice.

Rated 5 out of 5 stars

Great shopping experience

I can't recommend these guys enough to anyone looking for IGI certified diamonds at great prices. I love how seamlessly the data from the IGI database has been integrated into the website and how easy it is to navigate. Well done!

15 December 2025
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your great review! We’re delighted to hear you had such a positive shopping experience and found the website easy to use. It’s wonderful to know you appreciated the transparency and integration of the IGI certification data. Thank you for the recommendation, we really appreciate it!

Rated 5 out of 5 stars

Highly recommended

I can't recommend Quality Diamonds enough. Paul was incredibly helpful throughout the process of designing, ordering and delivering a top secret engagement ring. He offered tailored advice and there was no pressure to purchase.

25 October 2025
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your kind review! We’re delighted to hear Paul was able to support you throughout the entire process and keep everything top secret. It’s great to know you appreciated the tailored, no pressure approach. We truly value your recommendation and wish you all the best for this exciting chapter!

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish.Exceptional service and valu, nothing was too much trouble snd supplied the item before deadline date in a fully secure manner.Well done Paul and Amber.

17 December 2025
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your fantastic review! We’re delighted to hear you had such a great experience from start to finish. We truly appreciate your kind words.

Rated 5 out of 5 stars

First class service

The service is very good and the contact with the various Team members was excellent. An excellent product. Certainly I would use this Company again without any hesitation. Well done to Quality Diamonds.

20 December 2025
Unprompted review
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Reply from Quality Diamonds

Thank you so much for your review, Raymond! We’re delighted to hear you enjoyed first class service and excellent communication with our team. It’s great to know you’re happy with the product, and we truly appreciate your support. We look forward to helping you again in the future!

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