The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I don’t receive the item
5 August 2021
Reply from QualityFood
Hello Saeed, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Not bad.
Hi,
Delivery was on time. No issues with that.
But I ordered 7 Gaea pitted olives bottles and i received 6 pitted olives and 1 not pitted olives jar.
Otherwise rest all is good.
5 August 2021
Reply from QualityFood
Hello Javed, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Petra! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Thank you the quality of your goods are…good
Thank you the quality of your goods are excellent and delivery was wonderful. Thank you
20 July 2021
Reply from QualityFood
Hello Donya, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Reply from QualityFood
Hello Mona, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Excellent experience
17 July 2021
Reply from QualityFood
Hello Sharifa! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Packaging
I hope the packaging could have been more extra, or the handling. I had quarter part of my order smashed, which ofcourse i cant display in the party anymore
11 July 2021
Reply from QualityFood
Hello Rey we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Great service
10 July 2021
Reply from QualityFood
Hello Fatima, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Dear Team
Dear Team,
Last month, May 25th, I bought black rice( 4kgs, 1kg per pack) from qualityfoods.ae
Usually we buy in lot and dump in a big jar, so we opened all the pack. We found the quality of the rice is not good, and also raised the complaint to the vendor, but they said they can't get the return as the pack is opened. I am very disappointed to get an unquality food, we are ready to show the rice we got delivered.
Looking forward to your
6 July 2021
Reply from QualityFood
Hello Rey we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello ALzarooni, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Great products and service
I was absolutely impressed with the prices, product selection, and the service. Best customer relations. There was a mistske with my shipping address and somehow the driver ended up in AL Ain instead of Abu Dhabi, but the company insisted on getting the order to me the same day. That is amazing service! I will recommend Quality Food to everyone I know and will definitely make future purchases. 5 out of 5 stars!
29 June 2021
Reply from QualityFood
Hello Samantha l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you we look forward to serving you again soon. THANK YOU,
Bad quality of acai
Bad quality of acai
Acai ordered before its different taste than last order. Acai have bitter taste. I talk to them in whatsapp no reply.
29 June 2021
Reply from QualityFood
Hello Khalifa, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Thank you for your wonderful review Fatema ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Love it
Delicious. This is my third time order this product. I received it in the same day thank you.
27 June 2021
Reply from QualityFood
Hello Shamma l! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you. THANK YOU,
Not received my order yet
27 June 2021
Reply from QualityFood
Hello Hassan! We are very sorry for your bad experience with us. We would like to rectify this and improve our delivery experience to make your busy life easier. Could you please share your contact details so we can investigate and make it up to you?
Received The delivery 1 day and half…
Received The delivery 1 day and half later of my requested date the quality of the 2 items was good but the quality of the dates doesn’t taste as premium organic dates.
26 June 2021
Reply from QualityFood
Hello Ibrahim, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
The items need to deliver by cold car I…
The items need to deliver by cold car I received the item not cooled
22 June 2021
Reply from QualityFood
Hello Khaled, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Bilal, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Reply from QualityFood
Hello Awonddy! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
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