Quanta Vici Reviews 96

If there were an option for zero stars..that would be their rating. I ordered gloves on February 8, 2022, over a year ago! I have contacted them many times about an update. Still have received no gloves, no update on when I should be receiving them. I now will ask for a refund, which I am not too hopeful for based on the many negative reviews regarding such. Buy heated gloves anywhere but here.

Ordered a pair of gloves for my fiance for valentines day and never got shipment confirmation. Waited a couple of days and then contacted their customer service via email with no answer and then a day later tried calling as well. You can't even speak to this company. I called and left a voice mail. Nobody called me back and the number I called is a local GTA canadian number so if you are international buyer good luck calling them. After about 5 days waiting time I got an email that product is on back order and doesn't ship till april. This is the day before valentines day. They are literally fooling people because on their website it doesn't say "pre order" but instead it says "hurry 19 left". They are misleading people to place orders and then telling them they have no stock. Trying to get my money back now will see how that is going to go.

Quanta Vici It’s been over two years and yet I have no gloves. You gave me ANOTHER empty promise last year that I would receive my gloves in September. It’s now February! Oddly enough I found your website telling people if they bought early enough in December they would receive their product by Christmas. Was that a lie?
I have reached out to your customer service line three times only to get a canned message saying Quanta Vici was not available. Your email portal states you will reply in 24 to 48 hours. I have 4 left 4 messages with no response. Why is that? Your web page is full of lies.
Why don’t you reply to this message and show everyone here that you have at least the decency to respond to your paying customers and give an explanation.

After the kickstarter campaign, I got my gloves one year later than the original supposed delivery date.
They did not work and I have been fighting with customer service for over a year to get a replacement or refund. They sometimes take over a month to reply to one email and try to charge me to get a warranty replacement.
Absolutely despicable.

I ordered a pair of gloves in October 2021. They arrived in January and one didn't work. I have been waiting for a replacement ever since.
Multiple promises of a delivery date have been broken.
If you place an order be prepared to never actually see the product.

I give it a 10/10its the best my favorite part is when low, medium, high can be set to your actual personal fav temperature 5 ⭐️!

A week later and still they have not shipped. There are a ton of posts about them not shipping for 2 months now. I don't know why they are advertizing in social media when they don't have stock unless this is a scam.

Ordered Gloves that were reported as in stock. A month later I ask when can I expect delivery, they had a snippy response that they would ship around Dec 27. Waited about a week, they still haven’t shipped. Asked them again, and they “hope” to fulfill the order before the end of the month. Asked for a full refund if they can’t provide a date, they are not willing to do so.

Edit: They have now fully refunded. Still do not recommend due to poor communication.

no stars would be more appropriate. I ordered and paid for electric gloves on 15/12/2021 £143.28 note 2021
13months ago and have still not received them nor my money back They make excuse after excuse. Basically
I think they are scammers

As others have noted: stay away. The company allows you to "pre-order" items with an estimated delivery date. That's pretty clearly spelled out, but if you cancel the order they'll assume it's because you don't want to wait and haven't read the estimated date. Then they'll do everything but refund your money, even if you ask repeatedly - they don't read your responses.

When they finally acquiesce to a refund, they will charge a $45 fee for "handling" an order they've done absolutely nothing with, and point to their stated refund policy (buried in their terms), which they'll happily tell you they've "assumed you have read". Needless to say, they never bother reminding you of this fee in the emails prior to the refund.

So, it seems they have built this $45 fee into their business model... assume x% of people will cancel and let's make money off them anyway.

As a way for a startup to build a loyal customer base, I can't imagine a worse approach. Very poor business practices.

The company was deceptive about when the product would be delivered, prominently saying they usually deliver to the US within 1-7 days but that it might take 14 days during the holidays.

I ordered in mid-December, and when I hadn't received shipping information 14 days later, I asked for details. It turns out they won't be able to fill my order until APRIL.

Customer service seems designed to make the process of fixing problems difficult. The live-chat representative said that only emailing would work, and the email representative made me repeat myself multiple times that I wanted a refund, then refused.

I don't know the quality of the product because I never received it.

This company is unbelievable… i placed an order in November and when i follow up i learned that they will only ship after Christmas.
Asked for a refund as that was not mentioned at the time of order/payment and they obviously would not fulfill order.
They issued a partial refund, charging $45 for "processing fees" on an item that does not even been manufactured - invoking a refund policy hidden somewhere on their website.

Gloves are comfortable and keep my hands fairly warm on cool days but not sufficiently on very cold and windy days since they are relatively thin. I enjoy the fact that their tactile sensitive design allows me to easily operate my iPhone and Apple Watch without removing my gloves. Took me a while to actually make them charge until I learned that they should be connected using a non-Apple connector to a wall outlet rather than a Powerbar.

Just like all the other reviews, this company is a scam and will rip you off.
Learned AFTER placing the order, that it will ship after Christmas.
Asked for a refund as that was not mentioned at the time of order/payment and they obviously would not fulfill order.
They issued a partial refund, charging $45 for "processing fees" on an item that does not even been manufactured - invoking a refund policy hidden somewhere on their website.

Extremely poor customer service and clearly fraudulent commercial practices.
Despite what the company claims, this is NOT a rare case. There's a lot of reviews (TrustPilot, BBB, KickStarter...) that do state the exact same issue.

Company is a scam.
Will not fulfill order.
Changed policy online after confronted them.
Charging $45 for a refund for "processing" an item that does not exist.

Been more than a month waiting for product.

I will now post this ON EVERY SINGLE PLATFORM I CAN FIND AND ENSURE THAT NO ONE I KNOW EVER BUYS THEIR PRODUCT.

Absolutely ridiculous.

Great product, professional packaging. App needs improvements

Had no issues so far, I can control my socks temperature and see how much warmth I need.

I use this product for the last year. Such a great invention.
Absolutely recommend. Great product and excellent support.

I lalaLOVE their gloves. So useful, Toronto winters are no joke.