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Rated 5 out of 5 stars

Fabulous face cream (my skin is sensitive and “mature”), arrived super fast, delivered by JC himself. Couldn’t ask for better.

Company replied

Rated 5 out of 5 stars

I wanted to try Queenie Organics as their products are palm oil free and recommended by Ethical Consumer Magazine. I ordered a lemon & bergamot body cream. It arrived super quick, beautifully but su... See more

Company replied

Rated 3 out of 5 stars

The consistency of this cream is lovely; it soaks in readily leaving a soft, smooth finish. However, for me the powerful citrus fragrance of Litsea Cubeba was too strong and irritated my face, so I’ll... See more

Company replied

Rated 5 out of 5 stars

Fantastically ethical toxin free products, I especially like the Express May Chang Face Cream, which made my skin glow! Excellent and fast service as well. Wouldn't put anything else on my face now!... See more

Company replied

Company details

  1. Cosmetic Products Manufacturer

Written by the company

We are a boutique brand that hand produce organic skincare. Our products are certified vegan and palm oil free. Based in London since 2018, we are rated the 2nd most ethical skincare brand by Ethical Consumer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

26 reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Fabulous face cream

Fabulous face cream (my skin is sensitive and “mature”), arrived super fast, delivered by JC himself. Couldn’t ask for better.

17 May 2026
Queenie Organics logo

Reply from Queenie Organics

Amanda, thank you for your lovely review! Was nice to meet you, always like meeting my customers in person. Much appreciated!
J

Rated 5 out of 5 stars

Happy Customer

Lovely product and excellent customer relations.

2 April 2026
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Reply from Queenie Organics

Thanks for your lovely quick feedback! Really appreciate it. Hope you are enjoying the cream.

Rated 5 out of 5 stars

Brilliant experience and products

Really great experience with this ethical company. Easy ordering and excellent communication. Absolutely LOVE the Empress May Chang cream for mature skin - have seen an improvement already and it smells amazing. Will definitely be re-ordering.

31 January 2026
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Reply from Queenie Organics

Hi Gillian! Great to hear the cream is working out for you. Your detailed feedback is much appreciated!
JC

Rated 3 out of 5 stars

Lovely cream, but...

The consistency of this cream is lovely; it soaks in readily leaving a soft, smooth finish. However, for me the powerful citrus fragrance of Litsea Cubeba was too strong and irritated my face, so I’ll only be able to use it as a hand and body cream, which makes it rather expensive.

29 January 2026
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Reply from Queenie Organics

Thank you for your feedback and am sorry it did not suit your sensitivities.

Rated 5 out of 5 stars

Lovely product

Swift delivery. Beautiful texture. Feels very hydrating.

30 January 2026
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Reply from Queenie Organics

Thanks for your feedback Jennifer! It is very hydrating indeed! Enjoy!
JC

Rated 5 out of 5 stars

Promptly delivered

Promptly delivered. Well packaged.
Glad you use Royal Mail.
The product is excellent quality with wonderful smell.

29 January 2026
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Reply from Queenie Organics

Thanks Sue! Glad you are happy with the creams. Royal Mail all the way, a bit old fashioned that way!

Rated 5 out of 5 stars

Fantastically ethical toxin free free…

Fantastically ethical toxin free products, I especially like the Express May Chang Face Cream, which made my skin glow! Excellent and fast service as well. Wouldn't put anything else on my face now!

29 November 2025
Unprompted review
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Reply from Queenie Organics

Ah shucks! Happy the Empress May is working out for you! Thank you for the lovely feedback!

JC

Rated 5 out of 5 stars

Superb

This is a beautiful cream (I'm a return customer); despatched and delivered promptly, as usual.
All the Queenie products are just superb.

20 November 2025
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Reply from Queenie Organics

Hi Carla,

Thanks so much for the lovely review!!

You are such a valued long term customer and really appreciate your continued love of the creams!

JC

Rated 5 out of 5 stars

I love this face cream!

Empress May Chang face cream is great value for money, has a beautiful fragrance, is ethical and always delivered promptly. What's not to like!

14 October 2025
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Reply from Queenie Organics

Really happy it’s working out for you Peta. This lovey review is much appreciated!

Rated 5 out of 5 stars

Best Hand Cream AND Ethical too!

I discovered Queenie through Ethical Consumer and have been blown away by how good JC's products are. I've been using the hand cream for months, and it's the best I've ever used. The baby safe cream has also done wonders on our little one's eczema patches!

Thank you, JC!

20 May 2025
Unprompted review
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Reply from Queenie Organics

Hi Dan,

Thank you so much for your review. Really happy that the hand cream is working well for you and especially happy to hear it's helping the little one!

Much appreciated!
JC

Rated 5 out of 5 stars

Excellent products

Excellent products, fast & friendly service, no plastic; very happy.

28 March 2025
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Reply from Queenie Organics

Thanks for your eco happy review Joan!

Rated 5 out of 5 stars

Returning customer

Returning customer. Always excellent products.

19 February 2025
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Reply from Queenie Organics

Mr & Mrs Whear, I very much appreciate your kind review! Happy you are enjoying the products.

Rated 5 out of 5 stars

Love this cream

Love this cream! It’s the best face cream and body cream for the UK weather!

24 November 2024
Queenie Organics logo

Reply from Queenie Organics

Thanks for your review! Great to know you’re taken care of during the winter!

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