Queenofspecs Reviews 71

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic experience from start to finish! I've never worn glasses before and Steph couldn't be more supportive, helpful and accommodating. First class service and between selecting my frames and rece... See more

Rated 3 out of 5 stars

The packaging does not seem appropriate for delivery because it may compromise the contents. As for the product itself, it would have been nice to have more promotional elements. L.E.: The parcel cam... See more

Company replied

Rated 5 out of 5 stars

I was sauntering through Cheltenham with my partner a few weeks ago and came across QueenofSpecs in the town centre. They had a wide range of top quality frames on display and helped both my partner... See more

Rated 5 out of 5 stars

On a brief visit to Cheltenham, we came across Queen of Specs and my wife immediatly fell in love with a particular frame to replace her reading glasses. We provided the relevant perscription for t... See more

Company details

  1. Glasses store

Information provided by various external sources

Queen of Specs brings to you a carefully curated collection of the most beautiful and rare spectacle frames. Having over 50 years experience in optics has enabled us to source new and reconditioned premium frames to give you a unique look – due to this we rarely have more than one pair of each frame at any one time. Our commitment is to ensure we provide an opportunity to ethically re-purpose vintage frames, and to offer unusual, one of a kind eye wear to create a bespoke look for all our customers. Once you have chosen your frames, contact us to discuss your lens options... we offer prescription lenses or prescription tinted lenses to suit you and your style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish! I've never worn glasses before and Steph couldn't be more supportive, helpful and accommodating. First class service and between selecting my frames and receiving my prescription glasses it was an effortless transaction. Huge choice of beautiful frames and highly recommend!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great all round

Great all round

3 January 2026
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Reply from Queenofspecs

Hi

Thankyou for taking the time to write a review - it really makes a difference to small business. So glad you are happy with your purchase.

Steph (Queen of Specs)

Rated 5 out of 5 stars

Very Satisfied

Order response was speedy, product as described. Very satisfied.

22 December 2025
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Reply from Queenofspecs

Hi Jagz, thanks for your great review :-)

Rated 5 out of 5 stars

Great specs, I love them!

Ordered 3 pairs but was unsure of the new style. Only fell in love with one pair so sent 2 back. Seamless and speedy, thank you!

16 September 2025
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Reply from Queenofspecs

Hi, thanks very much for your review and Im so glad you found the perfect frames for you! Best wishes Steph (Queen of Specs)

Rated 5 out of 5 stars

Great selection of frames

Spent over a year looking for a particular type of rectangular frames to replace my old ones to no avail and then stumbled across Queen of Specs on the web. Steph couldn't have been more helpful in putting together a selection of glasses and she and her dad were super helpful when I went to Cheltenham to pick from said selection. Would definitely recommend and use again.

5 September 2025
Unprompted review
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Reply from Queenofspecs

Hi, thanks so very much for your review. It makes us very happy to hear about your experience. Looking forward to seeing you again. Best Wishes Steph

Rated 3 out of 5 stars

The packaging does not seem appropriate…

The packaging does not seem appropriate for delivery because it may compromise the contents. As for the product itself, it would have been nice to have more promotional elements.
L.E.: The parcel came really damaged, fortunately the contents were ok. As for the promotional contents I was thinking about promoting the brand more, for example some stickers would be nice or possibly a cloth to wipe glasses to give a more thoughtful touch. Best regards!

23 July 2025
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Reply from Queenofspecs

Hi, thanks for the time to write a review. I use recyclable packaging to support our passion for recycling and we've not had any damages so far. As for the promotional elements, I did include a 10% off voucher - was there anything specifically you would have preferred? Best wishes Steph

Rated 5 out of 5 stars

I am a returning customer of Queen of…

I am a returning customer of Queen of Specs, for many reasons. Steph and her dad are so easy to work with, we have a great time choosing from a vast selection of frames. I needed prescription glasses and sunglasses and came away with 3 fantastic pairs. Very prompt door to door service too. I am delighted and will continue to recommend to friends and family.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

The Sunglasses I bought exceeded my…

The Sunglasses I bought exceeded my expectations. They were like new, except for the price which was great. I have already recommended QOS to friends and will definitely be keeping an eye out on their website for my next glasses purchase.

13 July 2025
Rated 5 out of 5 stars

I was sauntering through Cheltenham…

I was sauntering through Cheltenham with my partner a few weeks ago and came across QueenofSpecs in the town centre. They had a wide range of top quality frames on display and helped both my partner and I find just the right style of glasses. We each provided details of our current prescriptions, and QofS measured and adjusted our frames. Our orders were placed and incredibly reasonable prices and a couple of weeks later our prescription glasses were ready. Top quality products and service.

Highly recommended! 👍

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Optical Gems in Cheltenham

On a brief visit to Cheltenham, we came across Queen of Specs and my wife immediatly fell in love with a particular frame to replace her reading glasses. We provided the relevant perscription for the lenses by email a few days later, The finished glasses arrived a few days safely and securely by post.
Excellent, attentive and professional service.
Highly reccomended and will use again.
Thank you Steph.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and lovely…

Great customer service and lovely frames. Second time I shop here, I sent an email with a query and received a response straight away.

6 May 2025
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Reply from Queenofspecs

Hi Michela

Thanks so much for your kind review - much appreciated

Best wishes

Steph

Rated 5 out of 5 stars

Fabulous sunglasses

Fabulous sunglasses! Fast service.

14 April 2025
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Reply from Queenofspecs

Hi Marianne

Many thanks for your review it means a lot.

Best wishes

Steph

Rated 5 out of 5 stars

5 star service

After researching the Internet for hours for gold rimmed half moon spectacles I found exactly what I wanted on Queenofspecs website.
I placed my order online which was an easy process.
I laterr received a telephone call from the owner as I had forgotten to attach my prescription requirements.
I explained I required the spectacles with plain lenses for my Santa events.
My order arrived a few days later which was well packaged.
I'm absolutely delighted with the quality and service and highly recommend Queenofspecs.

20 October 2024
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Reply from Queenofspecs

Hi Paul

Well - what a great review thanks so much for taking the time to write this. Hope you’re keeping well.

Best wishes

Steph

Rated 5 out of 5 stars

Good experience

Specs are just what I need and they arrived in reasonable time

21 October 2024
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Reply from Queenofspecs

Hi Jill

Many thanks for your review - glad you like your glasses

Best wishes

Steph

Rated 4 out of 5 stars

Very slow shipping

Very slow shipping. Not the seller's fault.
I didn't get the case for the frames (JF REY)...

12 September 2024
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Reply from Queenofspecs

Hi, many thanks for the review and sorry the shipping took longer than you expected as you mentioned that wasn’t down to us.

Hopefully you love the frames you chose - we state in each description if they come with cases or not hence why yours were sent in microfibre glasses pouches.

Best wishes
Steph

Rated 5 out of 5 stars

I came across Queen of Specs at the…

I came across Queen of Specs at the vintage market on the promenade. A pair of lovely specs caught my eye and tried them on. They were a good fit and was reasonably priced. Steph advised that they could fit prescription lenses and all the frames were sustainably sourced. The service I received from Steph and her father was excellent from the beginning and Steph kindly delivered my glasses to my doorstep. I am really happy to have found and supported a local independent business.

11 May 2024
Unprompted review

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