queenwoodholidays.com Reviews 

We recently returned from another fantastic stay at Fistral 108 one of Amy’s lake houses in a great location to explore Cornwall. We made full use of the restaurant, shop and facilities all on site and within walking distance of the lake house.
Very impressed with the accommodation, amount of space both upstairs and down, cleanliness, welcome gift and relaxing hot tub.
Lovely evenings sat on the balcony situated above the spacious decking over the water watching the ducks and geese swim by.
Lots of places onsite to walk our dog and looking forward to returning.

Had a lovely stay at Rock pool lodge, it’s a stunning lodge has everything you need while you are staying there. Beds was very comfy, 3 baths all showers was fab one bathroom had a fab deep bath, lovely spacious out door area with hot tub which we did use a few times. Would definitely recommend staying here. Will definitely return in the future.
Used the spa on sight too definitely recommend that also

We have had such an amazing time ! We are currently looking at booking again !!
The property is amazing , very clean , everything you need and was in a lovely location.

Dissapointing experience from start to end!

Absolutely amazing place and Amy was so helpful. Everything is better than expected and we had a brilliant holiday with no issues whatsoever.

Cannot recommend highly enough!

Fantastic lodge at Retallack. Clean, comfortable, very spacious and perfect for a family break. Brilliant comms and service from Amy.

A great time spent at Retallack in Trevone Lodge. Great accessibility to all of the site facilities. Easy check in /out and Amy was available and quick to answer any questions.really helpful. Rooms are a lovely size and the kitchen leads to a lovely decking area. The hot tub was ready to go! Would highly recommend and would definitely make a return visit

Skylark is in a great location on Retallack resort, nice out look over a large pond and not overlooked like many other properties on the site, easy walking distance to all amenities.
The property is very spacious inside and good out door area with hot tub. Pool table is a nice touch for kids.
Having a bathroom and bedrooms on both floors makes it ideal for two families.
The property is well equipped with dishwasher, washing machine and plenty of glasses, plates and cutlery ect ...
We did suffer from some lack of communication from the owner and a misunderstanding over the price which caused unnecessary stress before travelling, this was resolved but I feel could of been avoided.
The property could benefit from some TLC and the hot tub needs some attention but on the whole it is well maintained.
Minor cons were there wasn't any bins upstairs, very limited drying space for clothes and only one bedroom had a roller blind which me Ade a difference in the mornings keeping the rooms dark, but this didn't affect us having a great holiday.
Retallack is also in a great spot to explore lots of Cornwall, with any beaches and towns with in an easy 30 minute drive.

Stayed at the Retallack resort in Puffin during the Easter holidays. The lodge itself was beautiful, very clean and nice little extra touches like cream tea left for us was really appreciated! The set up of two bedrooms upstairs and two downstairs suited us perfectly as two family’s staying together.
Also loved the enclosed deck area as children could play safely outside.
Only one minor issue with the washing machine which Amy sorted quickly for us. Will 100% be returning and will not hesitate to book through Queenwood holidays.

What a fantastic house! 12 of us have just spent Easter here including grandchildren and dogs. We’ve just had the best time. The pool and hot tub are brilliant. The garden is amazing. The house is spotlessly clean and so spacious. So peaceful at night as well. We will definitely return here !

The home was nice and big it was nicely equipped and very nicely decorated I love the view it was easy to find the lodge . I will be back again soon

My family have been holidaying at The Herons for over 10 years, we absolutely love it. We consider it our home from home, our happy place.

There will always be a special place in our hearts for The Herons, our children have grown up holidaying there.

We hope to holiday there for many more years to come, the year just wouldn’t be the same without a family stay at The Herons making precious memories.

We decided to stay in one of the beautiful properties (Skylark) last year at Retallack with Queenwood holidays to celebrate my 50th birthday and have just booked another stay for this September in Rockpool. Nothing was too much trouble and the setting is idyllic. Would highly recommend!! Can’t wait to come back!!

We thoroughly enjoyed the Skylark Lodge and the fantastic accommodation. It exceeded our expectations and we would love to come again and enjoy the view, comfort and tranquility. The location was excellent in terms of the site position as well as the proximity to the coast, with Padstow only 15 minutes away and other beautiful bays too, including Watergate Bay.

We had a wonderful stay at the house on Ratellack Resort during the Easter break. The Queenswood Holidays team were attentive and professional, providing everything we needed. The house itself was beautiful, clean and very well appointed. Everything was as described and the living areas were very spacious. The kitchen was well stocked with items required when cooking for large groups, including two ovens and fridges and plenty of large pots and pans (often lacking in large holiday lets). The hot tub was fantastic and someone popped by during the week to check the levels and clear the filters. All in all a fantastic stay!

Wow, what a find. A fantastic holiday location with luxury accommodation. We had such a great time staying here.

We stayed at the Samphire lodge number 30. Perfectly placed on the site opposite the lake and walking distance to all amenities. Had some small issues on arrival but was swiftly sorted after messaging Amy and the cleaning team arrived within 15mins. We have stayed at the resort before but this property was very well laid out, spacious and comfortable. Catered for a bigger family in every way. Plenty of room for toddler to run around! Amy kept in touch throughout the week. We had a rented hot tub which was set up on arrival and was ready to use the following morning. Outside space was a nice size to sit and entertain. Hot tub wasn’t private so if you are a little conscious you can be seen from the road. All in all we thoroughly enjoyed our time. The house did what we needed it to and the site has plenty to do. Amy gave us all the info prior to us arriving and went smoothly checking in.

We had a great time at Skylark Lodge. Amy's customer service was flawless. She dealt with issues quickly, her team too were all polite and friendly and did all they could to help us. The lodge itself was well appointed, everything worked well, and we had an amazing week and even wanted to stay on longer. Couldn't rate it more highly and will definitely be going back in the summer.

Reading through previous reviews, I can relate to a lot of what is being explained about the sheer lack of customer service. This is the first time I have ever gone out of my way to write a negative review but feel it is worth it to stop the same issues happening with others.

We arrived on site in Retallick reception who sent us down the road to our lodge and told we should have have everything confirmed with queenwood holidays already. I had no confirmation of a code to access the key to the lodge so found a number and called Amy. Amy was clearly suprised we had a booking and explained we are not booked into the lodge I had paid for but we are in a 'much better' lodge in which we could also pay a extra cost of £200 to use the heated pool. I accepted this was okay, got in to the lodge and must admit it was a lovely venue - cant fault the size/setup.

However, the hot tub has no temp gauge and it was not warming up. I called Amy who did not answer, after repeatedly calling I managed to get an answer and was told an engineer would be out shortly and that it just takes a few hours to warm up. I am assuming this is because it was not prepped as our arrival was not expected.

The hot tub was still not working the next morning, no contact from Amy so left in limbo. However, 11am the next morning a man arrived explaining he is no expert and effecively had no idea. Messed around a bit, tried to call Amy (no answer to which he explained he was not surprised by this) and explained we just had to wait for it to warm up. An engineer arrived later in the day and effectively said the same thing. To keep the story short, the hot tub finally heated up Sunday late morning which was our last day. It was explained this is because it was not given time to warm up. This was frustrating as we could see the lodge we had booked ad paid for, with a fully working hot tub and people in it.

I called Amy plenty of times over the weekend but was then completely ignored. Once back home, I lodged a complaint to receive a partial refund where we agreed a figure due to the hot tub not working. I was dealt with a lack of respect and mis information. 3 weeks later, no refund received, I had to call Amy 14 times in 3 days (got an answer to 1 call, when called from a withheld number) to finally get through. It was promised the refund would be received in 10 minutes and the accounts team were blamed.. it never arrived that day. After further ignored calls and message sent over explaining this was the worst customer services I have ever received, we finally received our refund which was not to the value I would expect but not worth the hassle of trying to chase Amy.

The venue is on a lovely site and if the hot tub was working, we would have had a perfect weekend. If the customer service was half decent, this could have been avoided. Genuinely the worst customer service I have ever received in my life and will definitely not be using again.

A lovely lodge situated between padstow and Newquay. It has all the facilities you could ask for. The beds were so comfy. Showers stayed hot and never had low pressure. After a long day of exploring, this lodge was a treat to come back to relax in. Chill out with a few games of pool and maybe go for a relaxing soak in the hot tub. Wished we stayed a few extra nights. Definitely coming back again. Thank you for the amazing stay!