Had my Quella single speed for about 4 years. Commute daily, takes an absolute battering. Desperately needed a new wheel - hub had perished. Expected a simple hub but tyres and inner tube included to... See more
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The service was good when I emailed and the despatch time was fast. I love the look of the bike and really enjoyed using it! Small thing- I appreciate it was being delivered so I probably should h... See more
Following the straightforward ordering process, I expected the bike to be delivered within 2-3 days, just in time for the beginning of school term. Since the order was not marked as shipped after two... See more
Bought bike on 27/03/26. Since purchase date nothing has changed with the order. Still patiently waiting for any update on this order that was advertised as 2-3 business day delivery. Its n... See more
Company details
- #68 of 102 best companies in Bicycle Shop
About Quella Bicycle
Written by the company
We believe that the fixed-gear single-speed bike market is full of well-known brands selling uninspired, low-quality bikes at extortionate prices. Having been keen cyclists for all of our lives we think you deserve better.
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.
Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.
Contact info
Unit D, Goodridge Business Park, Goodridge Avenue, GL2 5EA, Gloucester, United Kingdom
- +44(0)333 400 2400
- sales@quellabicycle.com
- quellabicycle.com
4.6
Excellent
376 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
A purchase some 10 years ago
A purchase some 10 years ago.
I bought my Quella single speed steel framed machine for commuting. I am still using it now 6-8 times a week 5-6 miles each way.
It has been a rock solid performer suffering only occasional punctures and scratches from my falls, my fault not the bike’s. I hope to be buried with it!
5 November 2024
Beautiful Bike
I’ve had no issues whatsoever since I’ve bought the bike. It’s an absolutely beautiful bike and made with quality materials. I’ve had a lot of positive comments from people about the bike and will definitely buy from Quella in the future. They’re also very responsive to calls and email and they’re good with after sales care or questions you might have.
30 December 2023
Great Service
I have ordered Accessories and Parts which have been good value for money and delivered promptly - Quella are the single speed ‘go to’ Company
5 December 2024
A great company to deal with
A great company to deal with, my Oxford bike arrived within 48 hours and was easy to build up. Great looking bike and all seems very well made with a beautiful paint finish. First few rides haven’t disappointed, super smooth and solid. Very happy!😊
27 November 2024
Unprompted review
Beautiful bike built to a very high…
Beautiful bike built to a very high standard. The sales and aftersales service have been exemplary since purchasing on the cycle to work scheme. I don't claim to be an expert but the Oxford Varsity is an excellent commuting bike for me. Pricing of spares is reasonable so no need to go elsewhere. Highly recommend.
25 November 2024
Unprompted review
Exceptional Customer Service
I recently bought a Nero to replace my much loved daily commute bike and couldn't be happier. I had an issue with my local bike shop during the build of the bike and Quella went out of their way to help. Going above and beyond with customer service! Big shout out to Jess, Mike and the team. Looking forward to getting to know my new bike better!
21 November 2024
Unprompted review
Chain breaks and worn tyres
My experience with the Nero bike has been frustrating. I got it assembled by Halfords. Since then I've had two chain breaks. After the first and replacing the chain myself, I got Halfords to re-inspect the bike, since a chain break is normally so rare and dangerous. As per the other reviews, it seems it is not so rare for this bike. Eventually I put a on a half-link chain which has held up so far.
The bike is used for a simple commute to work and hasn't had much mileage. After a puncture I inspected the tyres and both were worn through. Again, replacement with hardier parts was needed.
The bike overall is ok value for money - but it seems there is some design issue or skimping with component choices leading to some danger and a maintenance headache.
26 October 2024
Unprompted review
Struggles under pressure
I have mixed feelings about my experience with Quella. The concept behind the company is excellent, offering bikes that are easy to receive and simple to set up. However, I've encountered a couple of issues with my Nero Courier Black Single-Speed Bike in less than five months of ownership.
Living in Manchester city centre, I use my Quella bike about five times a week to commute to work and travel to various places, averaging 30 minutes per journey. I’d like to note that I am quite competent with bike maintenance and set up, and I also perform regular cleaning and oiling to prevent issues. The terrain is mostly flat, the roads are relatively well-maintained, and my riding style is not particularly demanding. Despite this, after just 2-3 months, the tension screw on the right side of the bike stripped and would slip whenever I applied pressure to the pedals. Additionally, the thread where the tension screw was inserted into the bike was also stripped, requiring me to purchase a third-party chain tensioner that could be clipped on from the back of the bike. More recently, the bike chain snapped, marking yet another mechanical failure due to the bike being unable to handle the tension from the pedals. It’s disheartening to face these issues within five months, especially on a bike priced at £399.
While I’m not a bike designer, my recent experience suggests that Quella needs to reassess the quality of their product.
Quella might try to respond to this review by highlighting that their frames are made of ‘Hi-Ten Steel’ and they use ‘KMC Z410’ chains, but despite their specifications, my bike still experienced mechanical failures with these components. Quella might also argue that my bike setup was incorrect, but I can caveat this with the fact that I followed Quella’s own setup videos (in addition to using my knowledge from previous experiences).
A single-speed bike should be able to withstand the regular tension and pressure of everyday use, yet mine did not.
PS. Also posted to eKomi as per Quella responses
26 May 2024
Unprompted review
Reply from Quella Bicycle
We are sorry to hear of the problems you are facing. It is rare to have issues with tension pins on our bikes and would not recommend changing the bicycle set-up installing different styles of tensions pins that were not designed for the bike.
The threading of tension pins is an easy circumstance to happen if the when the bike was built they were inserted at an angle when positioning the back wheel. Also, it can take time for tension pins to come loose under pressure as the grooves in the frame deterioate, similar can often happen to pedals if inserted incorrectly.
We do recommend that our bikes are built by trained mechanics to avoid/warranty such scenerios should they happen. That said it is an uncommon occurence, we also know that folk wish to build bikes themselves which is why we also provide an instructional video to help. Unfortunately warranty does not cover threading, that said we would have been happy to have the bike returned for review assessment at that time. We also see following the insertion of a new tensioner the chain then snapped, again this could be for a number of reasons and not necessarily down to the KMC product, which industry does know are pretty much 'bomb-proof'. Alignment will usually be the issue here wearing the down the chain however, now non recommended product/tensioners have been installed that are not designed for the bike frame this may also have caused issues, more particularly with alignment.
We would certainly recommend taking the bicycle to a mechanic for a full review and we'd be very happy to chat to them about the set-up. We would always recommend that if you have an issue with your bike, speak to us first so that we can evaluate the situation as the manufacturers. Still feel free to call us and we will help where we can, we ride, repair and build single speed bikes daily, it really is worth contacting us first!
OK so there was a problem
OK so there was a problem, perhaps Halfords should have spotted it, the front chainwheel wasn't quite round, but Quella stepped up. They were easy to contact, they were knowledgeable and helpful. They solved the problem quickly and without charge. I'd choose them again.
17 April 2024
Unprompted review
You make amazing bikes that just love to be ridden.
This company always responds, they make great bikes, have great service and are always trying to help.
Here is my story over the last 6 years.
I have owned a first generation varsity trinity. I replaced it with a Nero cappuccino, lovely bike. Someone borrowed it and never gave it back.
So I replaced that with a quella Cambridge, carbon wheels, big gear and bigger lock. However this year I was diagnosed with arthritis. I can't get my leg over the frame.
So I contacted them asking for a step through. They responded within hours and better than that said they will look into to it for 2025.
I cant wait to come back. This is just a great company to deal with, that makes a great product.
2 October 2023
Unprompted review
super helpful and knowledgeable sales…
super helpful and knowledgeable sales people
18 September 2023
Unprompted review
Owner of the company just shouted at my…
Owner of the company just shouted at my partner on the phone when trying to rectify a simple issue. Avoid at all costs. Shocking and upsetting customer services.
15 August 2023
Unprompted review
Reply from Quella Bicycle
The customer stripped their crank arm when building their new bike by applying a pedal incorrectly. We responded by e-mail within the hour and then spoke to the customer on a couple of occasions. We very kindly offered to split a crankset so to provide them with a crank arm only at a much reduced cost and send on a next day delivery to avoid delay (again at no further cost usually £25 guaranteed next day). The customer continued to want the item for free having admitted to the mistake and not understanding how the pedals should have been inserted. Unfortunately the customer had not read all the literature provided with the bicycle or followed the video how to build our bicycle on You Tube. Also, we do explain to folk in the literature provided and on our website that in order to avoid potential mishaps when building a bicycle support your local bike shop and have a qualified bicycle mechanic undertake the build to avoid any unnecessary mistakes and expense. Whilst building our bicycle is a relatively simple process, a professional bike mechanic will ensure the bike is built safely, components are set at the correct torque and lubricated accordingly, they will also ensure components are not damaged in the process of a build. Please visit our feedback page at e-komi for a more comprehensive and genuine customer overview (over 750 reviews) on the quality of our customer service and product. https://www.ekomi.co.uk/review-quella-bicycles.html
A great purchase.
I purchase a Nero - black.
I am over the moon with the bike, its light and the gearing ratio is ideal for my work commute.
The purchasing process was very intuitive, I wanted a few modification and the staff were so helpful and actually made the process enjoyable.
16 May 2023
Unprompted review
Amazing company
Amazing company. The staff here are so helpful and the bikes are fantastic.
1 June 2023
Unprompted review
Great looking bike at a great price
Great looking bike at a great price, Abi was really helpful and organised a couple of changes for me. Bike arrived in 2 days with DPD and I love it!
26 April 2023
Unprompted review
meh..
Nice aesthetics, decent frames, terrible components - when looking to fix an issue I had with my wheel this was there response just before disappearing back in Oct 22-
Dear Michael
Thank you for sending over your video.
It does appear that your wheel has a slight buckle. We can look to replace this wheel for you however Abi did mention that you outlined that the buckle was not present when the bicycle arrived?
Quite often buckles in Mag wheel occur due to impact when riding, this can be as little has dropping down curbs and riding uneven surfaces. They do not take impact as well as a spoked wheel and cannot be made tru once they bucklel! Magnesium is also not as flexi as a carbon 3 spoke.
Kind regards
Regards
Chris
15 October 2022
Unprompted review
Reply from Quella Bicycle
Interesting such is posted several months later? We had confirmation from the customer that when the wheel arrived it was in perfect condition.
"The wheel did arrive in sound form, in fact the whole bike did - exempt from any deformities or buckles".
We then advised the customer that we do recommend that all bicycles should be built by a trained mechanic to ensure that they remain in warranty and components fitted correctly with appropriate tolerances on the tightening of components. Quite often folk overlook the importance of a bicycle mechanic and the smallest error in positioning/tightening of componentry can cause issues, particularly if not set correctly.
It is clear in this case that the wheels did arrive in a working condition and that during its riding time buckles have been incurred. Wheels do not buckle naturally and do so as a result of riding uneven ground, curbs etc. Difficult for us to determine how a customer may ride their bicycle however confirmed they arrived perfectly.
The point made about spoked wheels/rims is that wheels can often be brought back to try through the tightening of the nipples/spokes using a spoke key. The issue with Mag wheels is that once they have had impact they cannot be re-trued to position. Carbon wheels, by their very nature, have much more flex in the material and can take slightly more impact before buckling occurs.
The key difference between the two is price. If you want a good set of carbon spoked wheels these can be 3 or 4 times more expensive than Magnesium Alloy.
Having said that we have many many happy customers who ride our Mag wheels and extremely happy, we have been selling these for many years without issue. We're very happy to chat to folk about these rims if they have any queries. Mag wheels have been part of cycling since their introduction back in the early to mid 70's and came into their own on BMX's throughout the 80's.
Quella Fixie,Really Disappointed with this Bike!!
We bought our son a Quella fixie bike for his 15th Birthday via Halfords, we have had nothing but trouble with the bike since the very day we picked it up, we are currently on our 5th Broken chain and now have a bike that our son refuses to ride to school anymore as he doesn’t trust it and feels that it is unsafe.
We are currently trying to get a refund on the bike in order to try and purchase an alternative bike.
4 November 2022
Unprompted review
Reply from Quella Bicycle
This certainly sounds like a drivetrain set-up issue. Whilst relatively simple to construct the main point to focus when building-up a single speed is to ensure the drivetrain is correctly aligned and that all components are operating effectively. It is clear you have had issues with chain breaks and this can be as simple as chain tension (too much or too little) or a host of set-up points or even a component issue. Alignment of your front chain wheel to rear sprocket, bottom bracket length, alignment of back wheel in rear stays, rear sprocket secure and functioning correctly, no issues with front chainwheel, crankset correctly secure to bottom bracket and so on. We do advise all customers to have their bicycle set-up by a bicycle mechanic if they are unfamiliar with building bicycles and bicycle components, not only to ensure safety but also to set-up drivetrains correctly and have them lubricated. Mechanics can also identify if there are any issues with components on the build. I do think even after a chain break so early we would have advised seeking support to ensure all the above and more had been covered in your build, it sounds like this has not been the case as this is not usual. As you bought the bike from Halfords and not ourselves we would strongly advise communicating the above and we would be happy to help them or yourself should this be required.
Make sure to contact them before…
Make sure to contact them before purchasing as out of stock items might be advertised as in stock ... one week later still no sign of it even being shipped..
12 August 2022
Unprompted review
Reply from Quella Bicycle
PLEASE NOTE WE USE eKOMI AS OUR MAIN REVIEW SITE FOR OUR PRODUCTS AND SERVICES SEE THE LINK FOR UP TO DATE CUSTOMER REVIEWS https://www.ekomi.co.uk/review-quella-bicycles.html In accordance with this Trustpilot review:
We don't advertise out of stock items. Our standard despatch times from order are 2-3 days within the UK and we quite often exceed these shipping times. Please also note for a European order shipping times (which does appear to be the case in this situation) do take longer. Orders are despatched within 2-3 working days and often take a further 3-5 working days to then deliver into the EU. Again this depends on your EU location. We do provide tracking details once the item arrives with our European couriers via the Netherlands. If you do experience any shipping issues please do contact us directly and we will keep you fully updated on arrival from our couriers and provide tracking details.
PLEASE NOTE WE USE eKOMI AS OUR MAIN REVIEW SITE FOR OUR PRODUCTS AND SERVICES SEE THE LINK FOR UP TO DATE CUSTOMER REVIEWS https://www.ekomi.co.uk/review-quella-bicycles.html
An ill-conceived bike and poor response.
I bought a Cambridge electric bike and it came, I built it, worked out how to get it going, rode it for a couple of hundred yards and realised I’d made a mistake!
My only experience of electric bikes was of comfy ones, the kind of thing that might appeal to guys who need an electric bike.
But this is not at all like that, it has thin tyres, a saddle which clearly yearns to slice you in two, and racing handle bars. I’d have loved it when I was twenty, but when I was twenty I wouldn’t have been interested in it being electric. So I guess, to me, it is an ill-conceived machine.
Anyway, I emailed them to see if they would offer me a refund of any sort. But No, I’d ridden it, so all they could offer was to sell me a different saddle, different tyres, and different handle bars. Which would combine to spoil its undoubtedly good looks.
So, I’m disappointed. I’d have thought they could’ve given me some sort of refund and sold it to a guy who’d appreciate it being already built, even if ridden for a couple of hundred yards. That’s £1k per hundred yards!
I see Quella have responded and I have to say I think they are being disingenuous when they say ‘it is difficult to accept a bicycle back after 2 months having been on rides as we are unable to re-sell this item brand new’. They know full well it had not ‘been on rides’ I just got on it once for a few hundred yards. Similarly, they know I wasn’t thinking they’d pass it off as brand new, I was simply enquiring whether they’d take it back and give me some sort of a refund. So I’ll stick by my original review and elaborate some more if required.
9 July 2022
Unprompted review
Reply from Quella Bicycle
PLEASE NOTE WE USE eKOMI AS OUR MAIN REVIEW SITE FOR OUR PRODUCTS AND SERVICES SEE THE LINK FOR UP TO DATE CUSTOMER REVIEWS https://www.ekomi.co.uk/review-quella-bicycles.html In accordance with this Trustpilot review:
We appreciate your view, however we must say that we retail our electric bike to folk 18-75 with very positive reviews, we understand not one size fits all and both the aesthetics and ergonomics of a bicycle will vary amongst a consumer!
As mentioned we also can custom adapt our bicycle to our customers needs going one step further than most brands on the market, we provide choice. The adaptations we make only enhance the look and ride as we are very experienced in designing custom built bicycles and we do so on a daily basis. We are very happy to discuss our customers needs and if there are any concerns we are very happy to chat these through one to one.
This customer purchased one of our electric bikes. A very odd request came two months after the purchase asking if we would take it back even though it had been built and riden. They also commented on having a bigger saddle and wider tyres, which we were of course happy to review in more detail which we did and recommended them some alternative options.
We adapt our bicycles daily to our customer requests and often change saddles, handlebars, tyres to suit their preference and to enhance the. We use quality accessories such as Brooks saddles that have been making saddles for nearly a century which only enact to enhance our existing designs???
Full detail of our electric bicycle is available online and we have plenty of images and You Tube videos so you can see the bike in action. https://www.quellabicycle.com/product-category/bikes/electric-bikes/
Our e-bike is unique and re-charges as you ride providing pedal assisted support upto 25km/h. We have been given rave reviews and have very few poor experiences. It is one of the lightest e-bikes on the market weighing in at just 13.5kg. Upmost, it still looks and handles like a traditional bicycle which is our niche, quite often folk do not believe it is an e-bike!!
It is not often we get this type of review. Please note our bikes are also available to test ride should you require.
If the bike had been returned within 30 days unused then we can of course undertake the process of refunding the bicycle however it is difficult to accept a bicycle back after 2 months having been on rides as we are unable to re-sell this item brand new.
PLEASE NOTE WE USE eKOMI AS OUR MAIN REVIEW SITE FOR OUR PRODUCTS AND SERVICES SEE THE LINK FOR UP TO DATE CUSTOMER REVIEWS https://www.ekomi.co.uk/review-quella-bicycles.html
Loving my Quella Nero
Loving my Quella Nero. Agile and sturdy. Extremely quiet if you don’t forget to lube the chain from time to time. I don’t usually care much about looks but the simplicity of this design won me over.
I have always been a cycle touring enthusiast, and this is my first real single-speed. I absolutely love the change, in particular being able to ride without thinking about gears and re-learn how to use body weight and posture to maximise performance instead. It’s so much fun and so rewarding.
All the components used are good quality in relation with retail price. Plus, if I may express a more subjective opinion, It’s a pleasure to support local companies obviously built on passion, rather than bigger firms whose strategies are largely built on greed.
Ok enough words gotta go and ride now.
Bye
D
9 May 2022
Unprompted review
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