The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
Company replied
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He wa... See more
Company replied
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service q... See more
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Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.2
Great
1k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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switched from5 gallon bottles to the…
switched from5 gallon bottles to the dispenser and we are very happy that we did. no lifting the bottles no more. happy with the quality of the water.
10 November 2025
Reply from Quench Culligan
Hi Judy,
Thank you so much for your feedback! We're thrilled to hear that switching from 5-gallon bottles to a dispenser has made things easier for you. No more lifting is a big win, and we’re glad you’re enjoying the quality of the water as well.
If there’s anything else we can do to support you, we’re always here to help!
It took over a week to get the machine…
It took over a week to get the machine fixed. The answer i got from Quench was that they are not doing any service calls the week that it was broke. I am not really sure why. I never got a clear answer.
Technician was great though and when he came out to fix it, it works perfect.
10 November 2025
Reply from Quench Culligan
Hi Donna,
Thank you for sharing your experience with us. I sincerely apologize for the delay in getting your machine serviced. I understand how frustrating it must have been, especially without a clear explanation at the time. We appreciate your patience while we worked through that period.
I’m glad to hear our technician provided great service and that your unit is now working perfectly. If you ever need anything in the future or have additional feedback, please don’t hesitate to reach out. We’re here to help and are committed to providing a smoother experience moving forward.
ACTUALLY LISTENS & Kind
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He was able to resolve my concerns in a timely matter. There were no sales pitch or additional information at the end. Thank you for getting it done!
29 October 2025
Unprompted review
Reply from Quench Culligan
Thanks you for taking the time to leave a thoughtful review! Glad Thomas was able to help you.
Phil was amazing!
Phil was very professional was very efficient and nice and friendly. He did an awesome job and even explained to me how everything works. 10 out of 10 excellent service.
28 October 2025
Unprompted review
Reply from Quench Culligan
Amazing! Thank you so much for sharing your experience with Phil.
Thomas M gets 5 stars
Thomas M gets 5 stars
I spoke with Thomas M today and he was helpful and genuinely kind. It was a pleasure talking with him.
28 October 2025
Unprompted review
Reply from Quench Culligan
That's great to know! Thank you for sharing your experience with Thomas. We're glad he was able to help you.
Several items I prefer have been out of…
Several items I prefer have been out of stock for over 2 months.
13 October 2025
Reply from Quench Culligan
Thank you for your feedback, Mid-Atlantic Packaging. We apologize for the inconvenience with stock availability. We're actively working to restock popular items and appreciate your patience. We also requested to have a team member reach out to you.
When do you change the filters
When do you change the filters? It hasn't been done in two years. I think we pay for this service, don't we?
13 October 2025
Reply from Quench Culligan
Hello,
We apologize that your unit has not been service, we have informed our service team and your location will be contacted with a scheduled date. Please visit https://portal.culliganquench.com/login
to access our customer portal to request a service vist.
Thank you
Affordable options
My experience has been great so far. Brittany C. was my sales lady, and she assisted me with switching to Quench from bottle service. My team love the water, we have more space in the breakroom, and it's affordable! Great company and team.
7 September 2025
Unprompted review
Reply from Quench Culligan
Thank you for your fantastic feedback, LaKeila! We're thrilled to hear that Brittany provided excellent service and that your team is enjoying the benefits of our water solution. We appreciate your support and look forward to continuing to serve you!
Garrison was our Rep
Garrison was our Rep. who came out today to change our filter. He was very pleasant and also told me the other machine wasn't due for a new filter yet. He's an asset to your company.
11 August 2025
Reply from Quench Culligan
Thank you for your fantastic feedback, Lynda! We're thrilled to hear about your positive experience with Garrison. Our team is dedicated to providing excellent service and it's great to know he's making a difference. We appreciate your support!
Leon Knight was the technician who came…
Leon Knight was the technician who came out and installed the new water cooler in my clinic. He was helpful and easy to work with.
25 September 2025
Unprompted review
Reply from Quench Culligan
Thank you so much for sharing your experience! We’re thrilled to hear that Leon made the installation of your new water cooler smooth and easy. We’ll be sure to pass along your kind words. Feedback like yours means a lot to us and to our team members.
Water cooler replacement
The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
8 September 2025
Reply from Quench Culligan
Thank you! We’re so glad you had a great experience with our customer service and installation. We look forward to serving you again!
Amazing customer service and timely…
Amazing customer service and timely installation of equipment.
8 September 2025
Reply from Quench Culligan
Thank you, Luis! We’re thrilled to hear you had a great experience with our customer service and installation. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark for you!
Reply from Quench Culligan
Thanks for the great feedback! We’re thrilled to hear that our timeliness met your expectations. Providing reliable service is a top priority for us. Looking forward to serving you again!
I love the cooler, but the service....
I'm not sure why I was asked to rate. I have had my cooler for 5+years and I love the concept, the water, but the service and the community boils down to billing. I have asked if it is time for service but I never hear back. I wish they could figure that out. Do I still recommend it? Yes.
8 September 2025
Reply from Quench Culligan
Thank you for your feedback, Rikke. We’re glad to hear you love the cooler and water! We’re sorry to learn about the service issues you’ve experienced. Your comments are valuable, and we’re committed to improving our communication and billing processes. We appreciate your recommendation!
Unprofessional and Threatening Driver Behavior
On 09/15/2025 around 1 PM in Washington, DC (between 19th & K St NW and 18th & K St NW), I had an alarming encounter with one of Culligan Quench’s drivers. The vehicle had Maryland license plate 6GL9361. The driver, a Black male wearing a blue shirt, yelled at me, called me offensive names, shouted insults, and told me to “go back where I’m from.” He also threatened to pull over and physically harm me.
I captured part of this on video and have reported it directly to Culligan Quench customer service. This behavior was aggressive, threatening, and completely unacceptable from someone representing the company.
I am posting this review so others are aware, and to urge the company to take immediate action. Once the issue is properly resolved, I am willing to update this review to 5 stars.
15 September 2025
Unprompted review
Reply from Quench Culligan
Thank you for bringing this to our attention. We take all reports of concerning behavior very seriously and want to assure you that this incident is being reviewed. The experience you described is not the kind of interaction we want anyone to have with Culligan Quench.
We sincerely apologize for the distress this caused and appreciate you reaching out directly to us.
Thank you again for sharing your feedback.
Timely came out quickly
8 September 2025
Reply from Quench Culligan
Thank you for the fantastic review! Your satisfaction is our priority, and we look forward to continuing to meet your needs!
Reply from Quench Culligan
Thank you for the fantastic feedback! We're thrilled to hear you're enjoying our service and that everything is running smoothly. Your satisfaction is our priority, and we appreciate your support!
The Service tech very knowledgeable
The Service tech very knowledgeable. Cleaned up our machine and gave up the best drinking water ever ever ever. Thank You
14 April 2025
Reply from Quench Culligan
We’re thrilled to hear you had such a great experience! Our team takes pride in providing top-notch service and quality water. Thank you for your kind words and for choosing us!
Easy to work with and great product!
They were so easy to get a quote from- quick in responding to my emails. Went over the products with me to make sure what I needed for our business was appropriate. They scheduled with us and came on time, and took less than 20 minutes to install. They also helped with hooking up a filtered system to our commercial Keurig- which I wasn't sure they could do, but did!!!! Amazing company. We are very happy with the service and product.
25 August 2025
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic review, Brittany! We're thrilled to hear you had such a smooth experience with our team and that we could assist with your filtered system. Your satisfaction means a lot to us, and we look forward to supporting your business in the future!
We called and they respond very quick
We called and they respond very quick. They sent technician on time, fix, explained very detail and gave us suggestions.
11 August 2025
Reply from Quench Culligan
Thank you for sharing your recent service experience. We love reading our customer's feedback so keep sharing. Have an amazing day and thank you for being a Culligan Quench customer.
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