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Quibity by eSIM.sm Reviews 9,653

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the eSIMs easy to purchase, install, and set up, often within minutes. Many highlight the reliability of the service and product, noting that the eSIMs worked perfectly and provided excellent coverage in various international locations. Reviewers also frequently mention the affordability of the service, considering it a cost-effective alternative to traditional roaming or ship's Wi-Fi. However, some customers also noted occasional issues, such as an eSIM not working after activation or stopping prematurely. A few people found the activation process difficult or confusing, particularly for those less familiar with technology. There were also isolated instances where the service did not work in certain countries due to connection restrictions or where data usage figures seemed unclear.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease of purchase, installation, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of use, quick... See more

Product

Consumers generally find the eSIM product to be positive, highlighting its ease of installation and reliable... See more

Price

Reviewers mention positive feedback about price, often highlighting the affordability and competitive rates... See more

Website

Users describe positive interactions with the website. Many found it very easy to use and simple to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great eSIM and service from eSIM. Used them a few times now for both EU and Worldwide data packages. Very reasonably priced and very reliable having never had a problem with them while being away.... See more

Rated 5 out of 5 stars

Bought 2 eSIMs for Turkey. Installed before left England. On arrival we activated both sims but only one was working. Contacted eSIM via their app and had immediate reply asking for screenshots of var... See more

Rated 5 out of 5 stars

The process was really simple, I purchased a 5GB eSIM.sm for my wife’s phone and one for mine. Set them both up prior to leaving the UK and just did the necessary changes on arrival in the Caribbean.... See more

Rated 5 out of 5 stars

Installed the eSIM on iPhone before travelling, quick and easy process. Turned on eSIM at our destination airport and that was it. The eSIM picked up internet instantly and worked perfectly for the du... See more


Company details

  1. Telecommunications service provider
  2. Telecommunications Contractor

About Quibity by eSIM.sm

Written by the company

Travel all around the world and forget about roaming!

Just search for the destination of your next holiday and choose how much data you need during your journey!

No IDs required and no SIM card needed! Choose your plan, scan the QR-CODE and setup the eSIM in less than 1 minute...and you're ready to go!

What if I run out of data?


Don't worry! You can easily increase the amount of GBs you need and the eSIM duration in your private area.


What are the advantages?


Install our eSIM and you'll be able to keep using WhatsApp and all the apps on your smartphone. You won't get a new phone number, but you can call your friends using WhatsApp or any other social app that allows to call your contacts using only datas.
Before getting an eSIM check the supported phones list.

Having some trubles with your eSIM? Contact us


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disappointing in the extreme

Disappointing in the extreme. Firstly not compatible with my Samsung A53. So the eSim was transferred to my wife's iPhone. Worked for a couple of hours only then nothing. Utter waste of money and time and in future will go back to buying the sim card of the country I travel to when I get there. In Colombia it was hopeless.

29 March 2026
Unprompted review
Quibity by eSIM.sm logo

Reply from Quibity by eSIM.sm

Thank you for your feedback, and I’m truly sorry to hear about your experience.

We understand how frustrating it must have been, especially while traveling. Regarding the compatibility issue, some devices—like certain versions of the Samsung A53—may have limitations with eSIM support depending on the region or firmware, which can unfortunately affect usage.

As for the connection stopping after a few hours, this is definitely not the experience we want for our customers. In many cases, this can be related to local network coverage or specific device settings, and we would have been more than happy to assist you step by step to restore the connection quickly.

We sincerely regret that we didn’t have the opportunity to support you in real time and turn this into a better experience.

If you ever decide to give our service another try, we would be glad to assist you in advance to ensure everything is set up correctly and works smoothly during your trip.

Thank you again for your feedback it helps us improve.

Rated 1 out of 5 stars

Waste of money

Used Klook for an esim before and it worked pretty well. Was recommended esim.sm by a friend but it didn’t work at all, waste of money

30 March 2026
Unprompted review
Quibity by eSIM.sm logo

Reply from Quibity by eSIM.sm

Dear Customer,

We apologize if the service wasn't up to your expectations, we would have loved to assist you if you contact us at help@esim.sm when you had experienced the issue, different companies may have different activation steps and this may cause confusion.
Contact us if we can assist you at the email indicated above.

Rated 1 out of 5 stars

We purchased two plans on my wife's…

We purchased two plans on my wife's phone and she was unable to activate either off them. Two time £3.61. We are not longer in Europe so have no use gor these used plans is it possible to be refunded

6 April 2026
Quibity by eSIM.sm logo

Reply from Quibity by eSIM.sm

Dear customer,

We are sorry to hear you couldn't use the service on your wife's phone.
When you experience issues with our eSIM connection, you can contact us at help@esim.sm and we can help you activate and set up the eSIM for usage. We offer support before, during and after purchase so if you wish us to evaluate your issue, please contact us.

Rated 5 out of 5 stars

Brilliant

Brilliant - easy and cheap service. I made a mistake in buying the eSim (I wanted a regional one not single country). Support was brilliant, upgraded it free of charge

5 April 2026
Unprompted review
Rated 1 out of 5 stars

I bought additional 2 GB while being in…

I bought additional 2 GB while being in Turkey (end of October 25) and it did not work at all. I want my money back.

24 October 2025
Quibity by eSIM.sm logo

Reply from Quibity by eSIM.sm

Dear customer,

We are sorry to hear about the issue, to ask for refunds or information it is best if you write us at help@esim.sm so we can evaluate the issue and help you overcome it. We hope the service you are using now with us is working with no issue, otherwise please contact us at the email address provided above and we will gladly help you.
Best regards

Rated 4 out of 5 stars

eSim ok for Poland

The eSim was fully actived on the arrival in poland and the service worked fine like a traditionnal mobile account

26 March 2026
Rated 5 out of 5 stars

Fantastic

Fantastic. Was traveling through remote areas of New Zealand and never had an issue. Service in Australia was also very reliable. And in each case getting an eSim was hassle free,quick and reasonably priced.

2 April 2026

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