Intuit Reviews 1,263

Horrible business. They messed us up so bad had to manually file our employees taxes even tho they were supposed to, kicked us off our employees direct deposit even after jumping through all the hoops... See more

They really need negative star value for businesses like QB's. Just wasted another hour of my life on chat with their non-customer service department. How can a company that markets an accounting soft... See more

How is this racket still operational? Paying $600+ a year, subscriptions always going up, service always going down. They're CONSTANTLY changing the interface for the "better". Be ready to re-learn... See more

I have spent the past two months trying to get an issue resolved. I have one contact called Aaron who ignores my e-mails, doesn't read what they say, replies rarely with vague replies or randomly rep... See more

I CLOSED MY BUSINESS, NEVER USED THEM ONLINE OR FOR PAYROLL, AND NOW I CAN'T OPEN MY PROGRAM WITHOUT REGISTERING QBOOKS FOR 1-2 THOUSAND DOLLARS. I JUST WANT MY INFO OFF THE PROGRAM FOR CUSTOMERS AND... See more

Terrible. Our business has been using quickbooks for years now because it is supposedly the best software for a company our size. They constantly are making updates that nobody asks for and they end u... See more

Do not use quickbooks. I'm a general contractor and my estimates are often 10+ pages. This takes hours and hours to put together. On several occasions I'll be two hours in and go to save or print and... See more

BEWARE - IS THIS FRAUD? - Intuit will continue to take your money even after you've cancelled your subscription. When I contact them, the chap on the phone, who incedently sounded like he was in bed u... See more

After 20+ years of using QuickBooks Desktop and buying the occasional update every 2 - 4 years for about $200 QuickBooks included a "Yearly renew subscription" clause in the last update I purchased th... See more

I spent nearly 50 minutes on the phone with QuickBooks support trying to connect my Venmo account. I was on hold for a long time and then walked through troubleshooting, only to be told at the e... See more

My address is on the DMA choice do not mail registry. I have never had any kind of account with Intuit Quickbooks, and neither has anyone at my address, but the company is sending me junk mail address... See more

RIPOFF! They just announced another price increase of almost $50 a month more. I am now up to $218 a month for a small business with 5 employees. I used to buy the Desktop edition on disk for a cou... See more

Was giving this a try for our shop, but I'm pulling my account... Hearing they hold your funds and leave you on hold for hours is a dealbreaker. Running a Mom and Pop shop is hard enough without them... See more

Horrible or NO customer service. I don't know how this company will continue to exist when they treat their customers the way they do. I attended an online conference and expected to get CPE credit.... See more

I moved from QB Self Employed to QB Online because I was told that Self Employed was being phased out because Online was compatible with MTD. IT HAS BEEN A COMPLETE NIGHTMARE!!! In the search to fi... See more

If you are a small business that provides services and has larger invoices to get paid, do not use their credit card payment system. It is completely unsafe and unprotected. The client can easily requ... See more

Our company uses QuickBooks Online and I am doing everything I can to go with ANY other company. Intuit is so out of touch with it's customers - customer service is a robot that is extremely limited o... See more

NO WAY TO DO FREE BANK FEES BUT CHARGE CC or PAYPAL FEES. WHY??? THIS IS INSANE! EVERYTHING WITH QUICKBOOKS IS AWFUL! Chat - SUCKS. Support - SUCKS. Features - SUCKS. Automation - SUCKS. Inventory - S... See more

After a month of using Quickbooks, I was randomly locked out of my account and kept getting an "access is denied" message when inputting the email I signed up with. Customer service says that "only a... See more

I'm getting connected to a new agent every time and the whole situation needs to be repeated. The answers I get from different agents are different. Replies to their emails go unanswered. Would be... See more

I can't believe it's still this bad.... The slight upside, payments and invoice workflow is decent, enough to make me not go through the headache of switching. The support is non-existent. The absolut... See more

Have stupidly been a customer of this awful software for over a decade. Regularly lags 10-20 seconds on a single form input, so things that should take seconds eat up vast swathes of your tim... See more

Started with quick books at 200 a year,finally had to let go in 2023,at over 2400 per year. Product got clumsy,not efficient, very poor customer support,would not give them 1 star Stay away from Int... See more

Quickbooks Online is Absolute Garbage. As a software engineer, I had run my company on it for years. At one point it was awesome. But now, I have put up with it for the last time this tax... See more

Frustrating. I can not tell you how aggravating working with them is. You can never find anything. Their software is so complex. And just when you have gotten it down, they change it and your lear... See more

QBO is horrible, bad customer service, loads of pop up ads. Tried QB accountants, they messed up my books so bad it took days to fix their mistakes. Glad I have found a better company to convert to.... See more

Literally the biggest crooks on earth. They constantly bill you for items and features that you have not signed up for. Getting a credit/refund takes hours if even possible. It is completely DISGUSTIN... See more

I do not have Quickbooks Online but my credit card was charged $2408.53. When I called the first time I was on the phone for 1 hour, transferred to 3 people and the charge was still not credited.... See more

Never ever accept and pay for any service with QB sadly l moved from Sage , biggest regret of my payroll decision. Jess ignoring my emails since the 15 th of January.

I didn't love my desktop QuickBooks, but it was a Mercedes compared to the garbage that is QuickBooks online. I now pay over $300/month to get less than the version I paid for once. The layout doesn't... See more

I have never had such inconsistent support. You will get a different answer every time you call. When you follow their direction they will not take accountability for any wrong doing. These experts th... See more

Quickbooks desktop version was great and easy to use. Now I pay 10X more for a much worse product with Quickbooks online. If you can choose something else, do it. We have a farm corporation. I think I... See more

I had an error on invoice uploading for 220 invoices. I was on the phone with 3 different teams of escalation for 2.5 hours. In the end, they acknowledged the error was on their end but refused to h... See more

I manage several companies using Quickbooks online and today is the final straw. I have been on this call for 2 hours and counting and on a transfer hold to another support person now for 45 minut... See more

This company should get a minus 10. They own TurboTax so you get forced into the Inuit website while doing taxes and then signed in across numberous platforms. None of them connect to each other and t... See more

It seems like they go in a change settings on my account. I’ve changed the number in the system and it keeps putting it back to my old one which is now in the hands of a scammer and no matter what i d... See more

I made a one-time purchase 5 years ago of QuickBooks Pro DESKTOP (2020). A $500 purchase of a software license with NO EXPIRATION DATE. But Intuit is devoted to its subscription revenue streams AT... See more

While QuickBooks markets itself as the go-to solution for small businesses, the reality of using their platform is far different. As a small business owner, I feel less like a valued custom... See more

Unbelievably horrible customer service. Did the one year trial for QB online. Tried multiple times before the renewal date of January 31 and glitched every time. They then tried to charge my card... See more

OMG QB you suck every "update" you change everything and it is a game of hide and seek to find what I am looking for. I don't care about the trendy little icons you have added. Whats next will I ge... See more

Unreliable. I've persisted with Quickbooks for years. The only reason I've stayed is that I can alter my billing name/address for my real estate customers who require invoices to be in their owner's n... See more

I called to get a reset of my password. Won't help until I buy software again. Said my license isn't valid. I guess don't buy it from anyone else and pay their high prices or they won't help you AT... See more

They screw up sales tax every month... then charge more without notification... avoid quickbooks if possible.

Had to quit using turbo tax when they got them cuz i could no longer sign into my account and they were absolutely useless in helping me get into my account. Now after using credit karma for years and... See more

QuickBooks Online has to be the worst of the worst! If you use them for credit card processing, you will not only get screwed out of a lot of money, but you will also have no help or support if you... See more

My company has been using QuickBooks for over 20 years. Recently, we experienced our first incident in which a client received two checks in the same week due to a case of financial exploitation tha... See more

I would like to give a special shoutout to Joshua from QuickBooks support in Plano, TX for restoring my confidence in customer service. Joshua was exceptional—I could literally hear his smile over... See more

Absolutely horrible. They failed to file IRS form despite my paying them thousands for payroll service. Let's just say hours later, they refuse to provide any help.

Outrageous annual prices!! We have been with them since 2007 and the increases are crazy every year.

This is now the 3rd adverse 1 star review. NOTHING HAS BEEN DONE TO RESOLVE THE PROBLEM AFTER 3.5 MONTHS AND MULTIPLE CONTACTS. THE HOLIDAY ACRUAL AND SUBTRACTION SYSTEM INTERMITTENTLY FAILS I... See more