Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry b... See more
Company replied
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't dr... See more
Company replied
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will... See more
Company replied
2.2
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Horrible customer service
Horrible customer service! After being a long time customer, I will be switching to Judge's Car Wash!
5 July 2025
Unprompted review
Reply from Quickquack
Hello Val - we apologize that you have had an unsatisfactory experience. We’d like to take a moment to clarify how our billing process works and what happens when a payment is missed. A failed or late payment does not cancel your membership or adjust your billing cycle. As outlined in the Terms and Conditions you agreed to at the time of sign-up, your membership continues to bill every 30 days based on your original enrollment date, regardless of whether a payment is successful or not.
When your membership is created, the Terms and Conditions—including full cancellation instructions—are signed and a welcome email is sent immediately. This email includes your renewal date, the cost of your membership, and a direct link to the terms for your reference. These same terms are also always available on our website. We do everything we can to communicate our policies clearly and transparently.
If your payment fails or is missed, our system places your account into a suspended status until the balance is resolved. There are no additional fees, but service will remain unavailable until payment is brought current. It's important to note that your original billing date remains unchanged and will continue to follow the 30-day billing cycle regardless of any missed or delayed payments.
We hope this clears up any confusion and appreciate the opportunity to clarify how our system works. We hope we have an opportunity to better serve you in the future.
Quick quack was double billing me for…
Quick quack was double billing me for months and wouldn't refund the money. Bad customer relations and service. Bad company. I dropped my account after they stole $100 from me!
Your staff did not delete my prior car. Your mistake not mine. The fraud occurred when the next Hertz customer decided to take advantage of the non-removal of the car by your staff to get "free" car washes using a rental car that was removed when I added the new one. Your staff is too limited by license plates to make proper adjustments. You do not care about your customers per all the poor reviews here. My advice. STAY AWAY FROM QUICK QUACK!!!
28 July 2025
Unprompted review
Reply from Quickquack
Hello Michael - We’re sorry to hear about your frustration and appreciate the opportunity to clarify. After reviewing the situation, we found that there were two active memberships tied to separate vehicles, each of which showed regular usage during the billing periods in question. Because of this, we’re unable to offer a refund.
Every account is set up with a signed acknowledgment of our terms and conditions, which include billing and cancellation policies. We also send a welcome email with your renewal date, pricing, and a direct link to these terms for easy access. Our goal is to make this information as clear and accessible as possible.
While we understand this may not be the outcome you hoped for, your accounts have since been canceled per your request, and we’re here if you have any further questions. Please don’t hesitate to reach out to us directly at info@dontdrivedirty.com or 888-772-2792.
Been going there with membership
Been going there for a while with a membership. Other than sometimes leaves soap on the car after the wash lately the wash conveyor did not push my car all the way out at the end. No signal, green light, was given to put the car in drive and the vehicle behind me bumped into the rear of my car. I finally put the car in drive and drove out.
The person behind me and I both waited to put in a claim as the same thing happened to him. We basically just wanted to notify the company of the problem.
After a few weeks they sent an email stating "insufficient details" and that was that.
A friend of mine also had the same problem at a different Quick Quack with the same end result.
Today the problem happened again but I quickly put the car in drive to get out.
15 July 2025
Unprompted review
Reply from Quickquack
Hello Len - Thank you for being a loyal member and for taking the time to share your experience. We truly appreciate you bringing this situation to our attention, and we understand how concerning it must have been. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.
After you spoke with our Assistant Store Leader, we immediately conducted a thorough investigation. Our review included footage and a full inspection of the wash equipment. We found that your vehicle was loaded correctly and that there were no malfunctions with the conveyor or the GO light. In fact, the incident occurred just before the exit at the tire shine area—not at the final stage—where it appeared your vehicle shifted slightly on the track, which caused your vehicle to get stuck and led to the rollers being forced under your vehicle and the vehicles to tap. The footage shows you recognized there was an issue and drove out of the wash before reaching the final stage of the tunnel. There was no malfunction of the wash to cause this shift and our GO light at the exit is working at the correct timing.
We want to acknowledge that you originally told our team there was no damage and that you were just hoping we’d investigate, which we did. However, we regret that we didn’t follow up more clearly with you afterward. The email you received was an automatic message from our new claims system - because no malfunction or error in the system was found it generated a denial email automatically when the findings were logged, and we recognize how that may have caused confusion. We’ve shared your feedback with our development team to help improve how these communications are handled going forward.
We apologize for any frustration this situation has caused you and hope to better serve you in the future.
Very bad experience
Very bad experience. They sold me the first month with no wash limit for $9.00 and the second month for $60.00. This is a rip-off. They don't tell you, they just take it from you.
7 July 2025
Unprompted review
Reply from Quickquack
Hello beatriz - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of our Unlimited membership. All advertising also denotes that pricing returns to normal on the 2nd month. We do not have any memberships for $60 at any of our locations. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We would be happy to help you connect with customer service to answer any questions and manage your account. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Horrible experience , a scam
I bought a membership from Quick Quack Car Wash and they wanted to charge me 12.99, I believe, a month. However I kept emailing and calling them to cancel my membership to no answer. They kept taking money from my account. Recently, I locked my account and they still stole my money. I also noticed whenever I wash my car the dryers at the end of the car cash never blow dry properly. I also didn't know that your membership is for one car only and you have to buy a " separate " membership to even Wash your other cash . Apparently I changed my license 2 times already. My new car was suppose to be washed , then my membership was changed to the old car, then my new car. They refused to wash my old one and I was forced to drive away in embarassment.
12 February 2025
Unprompted review
Reply from Quickquack
Hello Maria –
We’re sorry to hear about your experience and appreciate the opportunity to clarify. When a new account is created, all customers agree to our terms and conditions, which are also available for review anytime at www.dontdrivedirty.com/terms.
For your convenience, memberships can be canceled in several ways:
-By contacting Customer Service at 888-772-2792
-Through the MyQQ App
-By submitting a request online or emailing info@dontdrivedirty.com
Online cancellation requests are processed within 48 hours and include a confirmation email. Cancellations made directly through Customer Service are immediate and also followed by confirmation. Our team is available 7 days a week from 6 a.m. – 7 p.m. PST.
As noted in Section 1.2 of our terms:
“Each membership applies to the vehicle identified at the initial purchase of such Services. Services are not transferable between vehicles.”
All memberships are designed for individual vehicles. However, we do offer multi-vehicle discounts—customers pay full price for the first vehicle and receive a reduced rate for each additional one.
To maintain the integrity of our membership program, each customer is allowed two license plate changes per calendar year. Any additional changes must be handled directly with Customer Service.
We understand how this may be frustrating, and we’re here to help. Please contact our Customer Care team at 888-772-2792 for direct support. You can also email your phone number and license plate to socialmedia@dontdrivedirty.com, and we’ll have an agent reach out to assist you.
Horrible car wash facility
Horrible car wash facility. Went through the automated car wash and my car is still dirty. The air dryer didn't work worth a damn either.
I will never use this business again even if they gave me a free membership. That is how bad my first experience was.
14 June 2025
Unprompted review
Reply from Quickquack
Hello Paula - We apologize that you had this experience at our location. We would like you to know we always offer a clean car guarantee. If you are ever not completely satisfied with your wash pull around and let us know so that we can address it right away. We’ll do everything we can to make sure you don’t drive dirty. Our store leader would love an opportunity to reach out directly – please send us your phone number and license plate to socialmedia@dontdrivedirty.com.
12 years old can do better for $4
How can you charge twenty three dollars For what a twelve year old did forty years ago for couple bucks This wash was ten dollars three years ago And now they want 23. And all that does the scratch your paint Call me companies just getting worse.Pure garbage do what you self Save $23, it's a scam.
21 May 2025
Unprompted review
Reply from Quickquack
Hello Daniel - Thank you for taking the time to share your feedback. We understand that price increases can be frustrating, and we appreciate the opportunity to clarify.
Our pricing has changed modestly in the last years to reflect rising operational costs and to ensure we can continue to deliver the level of quality and service our customers expect. Our basic single wash was previously $9.99 and is now $12.99. The unlimited monthly membership for that same level of was has increased from $19.99 to $22.99. With our membership you have unlimited access to the wash each month for one low price that pays for itself in just 2 visits. These adjustments help us maintain high standards in both equipment and customer experience.
We’re committed to providing a great value, and we hope you'll continue to see the benefits of our service.
No partial refunds--what a rip-off
After we moved, I cancelled my unlimited car wash and Quick Quack refused to give me a pro-rated refund for the 3 weeks remaining. What a rip-off!
12 May 2025
Unprompted review
Reply from Quickquack
Hello Jeffrey - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation.
This company continued to pull money…
This company continued to pull money from my account after i cancelled my membership. I was unable to use the wash service, am unable to get a refund. Its a scam. I cant even get a response.
27 April 2025
Unprompted review
Reply from Quickquack
Hello Kelli - We apologize that you have had this experience. Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com. Online requests are completed and sent a confirmation email within 48 hours. Cancellations done with customer service are immediate and a follow up confirmation email is sent. Customer service is open 7 days a week from 6 am- 7 pm PST. We would love an opportunity to reach out directly for more information and investigate any issue you have been having with your cancellation. Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have a customer service agent reach out ASAP to assist you.
If I could give it a Zero stars I…
If I could give it a Zero stars I would. I have had nothing but problems with the Quick Quack located in Puyallyup Washington. Lots of problems transferring membership from Glint and now that we got that resolved attempted to get my car washed on a Friday evening an 6pm and no one to check in with, waited 5 minutes while a couple employees just looked in my direction and eventually I just left. Wearing dress pants, white shirt and tie don't make your customer service experience professional if there is NO customer service. Do Better!!!!
2 May 2025
Unprompted review
Reply from Quickquack
Hello Tim - Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our store leader would love an opportunity to reach out directly for more information and to address any questions or concerns. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Warning About Quick Quack Car Wash – Membership Regret, Poor Service, and Vehicle Surface Damage
Warning About Quick Quack Car Wash – Membership Regret, Poor Service, and Vehicle Surface Damage
I’m writing this to warn others about my extremely disappointing experience with Quick Quack Car Wash.
Like many others, I was approached multiple times and encouraged to try their membership. Their staff constantly pushed for people to “sign up and give it a shot.” I finally gave in—and it turned out to be the biggest disappointment ever.
After my first wash, my vehicle was left with sticky black residue all over the sides—something that should never happen after a car wash. I had to pay $45 out of pocket for a full professional detail to clean it. Unfortunately, it happened again, and now I’m facing another $45 for cleaning. That’s $90 in damage caused by their service.
I contacted customer service three times:
• First call: I spoke with a representative who acknowledged the issue but didn’t offer a solution.
• Second call: I was told I’d only get a $10 refund. When I asked for a supervisor, I was told they were “too busy,” and then I was rudely hung up on.
• Third call: The representative told me my refund was already “declined” (despite never being given a real option), and refused to let me speak to a manager, saying I’d have to handle it directly with the location.
The customer service was dismissive, unhelpful, and unprofessional. I’m requesting a full refund of my membership and warning others to avoid this place. What’s advertised as a helpful, affordable service ended up costing me time, money, and frustration—not to mention visible damage to my vehicle’s exterior.
I strongly advise others to stay away from Quick Quack Car Wash until they take accountability for the damage their service caused and fix their customer support practices.
30 April 2025
Unprompted review
Reply from Quickquack
Hello Ursula - we apologize that you had this experience. From another review you posted we understand you visited the Rancho Mirage location; however, we have reached out to our store leader, and they do not have any damage claims with that name or description and are not aware of your situation.
We apologize that your contact with customer care did not result in a solution. Customer care does not handle or have access to claims and we apologize for any frustration this caused you.
We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution.
Our store leader would love an opportunity to look into this and address any questions or concerns. Please send your phone number, which location you visited, and the license plate of the vehicle to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
The staff are very friendly
The staff are very friendly. Bought a membership and will be coming back often.
26 April 2025
Unprompted review
Reply from Quickquack
Thanks Edward! Thank you for the positive feedback! We’re delighted to hear you enjoyed our service!
Automatic membership renewal
In November 2024 I went to the CalExpo wash to purchase a car wash but decided to purchase the monthly option, instead. I ask the employee if providing my debit card for payment automatically renewed membership each month. The answer was not clear to me but sounded like it would not automatically renew. However, it did. Because December was a dry month, I used the renewal. In January I went to their website to cancel my membership and received a message offering a free month and accepted. I was not aware of the "fine print" agreeing to continuing membership. This cost me two months of charges for no washes. The Quick Quack customer service response was like "tough luck" we don't refund past non use memberships. Their business practices are predatory and unethical.
21 April 2025
Unprompted review
Reply from Quickquack
Hello Ted - We're truly sorry to hear that your experience didn’t meet expectations and understand how frustrating unexpected charges can be.
We want to clarify that when you chose to accept the free month offer instead of completing your cancellation, information about the continued membership was displayed on the same screen as the offer. Additionally, a follow-up confirmation email was automatically sent to your account email address, restating that a free month had been applied and that your membership would remain active, including the next billing date.
We strive to be transparent at every step, and we make every effort to ensure customers are fully informed before making a decision. While our policy does not allow refunds for unused months, we genuinely regret that this resulted in a negative experience for you.
It’s great!!!!!!!!!!!!
22 April 2025
Unprompted review
Reply from Quickquack
Thanks Araya! Thank you for taking the time to leave us a wonderful review! We're glad to hear that you had a positive experience with our business.
Reply from Quickquack
Thank you Miranda! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
Car wash shut off while brushes were on the car
Car wash shut off while brushes were against the car. When the brushes started it nicked the paint at the top of the drivers door. Brushes should have retracted before starting again. Will never use this car wash again!
29 March 2025
Unprompted review
Reply from Quickquack
Hello Christopher - we apologize that you have had an unsatisfactory experience. The car wash is designed with the safety of your vehicle in mind. There are times when our team will have to stop the wash due to another customer having issues loading onto the conveyor. Our team will stop the wash and assist the customer. As soon as they are safely loaded they will restart the wash. The wash is designed to do this without affecting wash quality or causing any damage. Our wraps are made of a combination of soft cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. They are also under continuous water spray and is lubricated and saturated with cleaning foam making it highly unlikely that the wrap would cause any damage when in contact with your vehicle. The very rare instance where a wrap damages a vehicle is if something is stuck in the wraps. Stopping the wash would not cause the type of damage referred to in this review. However, we are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? If not, please return to the location and file a claim with our onsite team. Or you can send your phone number, license plate, date of incident and which location this occurred at to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
Will the manager on site was not…
Will the manager on site was not helpful noting that I no longer use this service he still charge me for April even if April in not due here
30 March 2025
Unprompted review
Reply from Quickquack
Hello Moises - We apologize that you have had this experience. Accounts will automatically renew every 30 days until cancelled. This renewal date depends on the date you signed up for your account.
When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation. We would be happy to have a customer care agent reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I HAD A GREAT EXPERINCE
I HAD A GREAT EXPERINCE! WHO helped me was a girl named Emma, She did such a good job helping me! I’m def going back!
25 February 2025
Unprompted review
Reply from Quickquack
Thanks Delta! We appreciate the review and look forward to serving you again soon!
At the Harlingen texas car wash vacuums…
At the Harlingen texas car wash vacuums don’t have good suction or don’t work. have to go somewhere else to vacuum and i pay a lot for membership for vacuum not to work
23 February 2025
Unprompted review
Reply from Quickquack
Hello Christina - Thank you for taking the time to review and for your feedback. We apologize that you have had this experience. Our teams do work very hard to keep the free vacuums serviced and maintained for our customers. Our vacuums do get a lot of use and, unfortunately, are often used to vacuum items that can clog or damage the system. We always try to address these problems quickly. Always feel free to let a team member know if you are experiencing issues because a clog may be recent, and it may not have been brought to our attention yet. We will always do what we can to assist. We will pass along your feedback to ensure that we exhaust all avenues to optimum performance.
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