Quilter Cheviot Reviews 895

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Many people appreciate the personalized and understanding approach of customer service, frequently highlighting it as exceptional. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding great value for their money. However, some customers also noted issues with the service, mentioning that a simple pension fund withdrawal was an absolute nightmare and describing the service as shocking.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the proactive, friendly,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

User experience

Users describe positive interactions with the overall user experience. Customers appreciate the clear and... See more

Value for money

Consumers find value for money to be positive. Many reviewers have used the service for many years,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quilter Cheviot is a truly first-class investment service. My manager, Henry Flather, is simply a lovely chap who is always on hand to help, allay any concerns when markets take a dip and makes me fee... See more

Company replied

Rated 5 out of 5 stars

These people have been extremely helpful to me. I trust implicitly both my investment manager and financial advisor and their teams. Their value is far more when times are volatile and uncertain... See more

Company replied

Rated 5 out of 5 stars

We were referred to Quilter Cheviot via my company pension scheme.I am pretty ignorant in the world of pensions,my husband better than me!However it is now 2 years of having their guidance and advi... See more

Company replied

Rated 5 out of 5 stars

Financial advisor was honest about the risks of investing and didn't make false promises. He took on board my concerns and explained how and where my money would be invested in language I understood.... See more

Company replied


Company details

  1. Investment service

About Quilter Cheviot

Written by the company

We are one of the largest discretionary investment management firms across the UK, Ireland and Channel Islands, we have managed bespoke investment portfolios for individuals and families for generations.

We are focused on helping you invest for a lifetime of opportunities and challenges, and are trusted by over 36,000 clients to manage £30 billion of assets under management (as at 30 June 2025).

Our investment managers have an average of over 16 years’ industry experience, with over 10 years at Quilter Cheviot.

Click to get in touch.

Approver Quilter Cheviot Limited 23/08/2023.

Capital at risk.

Quilter Cheviot Limited is registered in England with number 01923571, registered office at Senator House, 85 Queen Victoria Street, London, EC4V 4AB, is a member of the London Stock Exchange and is authorised and regulated by the UK Financial Conduct Authority, Registration Number 124259, and as an approved Financial Services Provider by the Financial Sector Conduct Authority in South Africa.

Our personal approach

Written by the company

John Goddard, Chief Executive Officer
"Our focus is on helping you invest for a lifetime of opportunities and challenges. When clients appoint us as their Investment Manager, they can expect us to take care of their wealth. For each client, this means something different. This level of individual attention is increasingly rare but defines the standard of personal service we provide to every one of our clients."

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

895 reviews

5-star
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Rated 5 out of 5 stars

Clear communication

Clear communication, regular updates and realistic strategy.

5 May 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Hello Lucy, I'm happy to hear that our clear communication, regular updates, and realistic strategy are working well for you. Thank you for your feedback - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

This Company are very helpfull and are…

This Company are very helpfull and are very reliable and do make good returns on investments.

26 March 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Kenneth, I'm glad you find our people helpful and I appreciate your comment about the returns, which is also great to hear! Thank you for leaving feedback - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Great company to deal with

Great communication with all members of the team & clear understandable financial advise

15 April 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Penelope, I'm glad you've found the communication great and the advice clear - that's exactly what we strive for. Thank you for taking the time to leave a great review! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Excellent service for anything I need…

Excellent service for anything I need and I am very pleased with the return on my investments

1 May 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Arthur, I'm happy to hear that you are pleased with our services and your investment returns. Thank you for sharing your positive experience with us! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Always amazingly helpful

Always amazingly helpful, with good advice 24/7

15 April 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Hi there, thank you for taking the time to leave a review! I'm glad you're happy with the support and advice you receive from us - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Always helpful

Always helpful. Inspire confidence. Information easy
to understand.

26 March 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Judith, thank you for taking the time to share your feedback. I'm happy to hear that our team is helpful and inspires confidence with easy to understand information - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Myself and my partner have been given…

Myself and my partner have been given great advice and support in our financial decisions in retirement. We have now got a plan we are happy with and going forward we can enjoy ourselves !!

26 March 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Karen, I'm happy to hear that the advice and support provided has helped you both in making financial decisions for your retirement. I'm glad you're happy with the plan and hope you continue to enjoy yourselves! Thank you for taking the time to leave a review - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Relatively a new client of Quilter

Relatively a new client of Quilter
Several months in and Aisha Ahmed, and the team delivering excellent service overall !

24 March 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Jill, I'm happy to hear that you've had an excellent experience with our team. I appreciate you taking the time to share your positive feedback with us - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Excellent service made to feel we were…

Excellent service made to feel we were important. Easy to contact and very friendly professional team.

22 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Debbie, I'm so happy to hear that you feel valued and that our team was easy to reach, friendly, and professional. This is exactly what we strive for, so I'm grateful to you for sharing your positive experience! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Have been using Quilter for many years…

Have been using Quilter for many years and the support I get from my financial advisor and her team is wonderful.

11 February 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Mr Stacey, I'm happy to hear that you've had such a positive experience over the years. Thank you for sharing your feedback! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Good service

Good service. Easy to communicate with. Consistency in who you're dealing with. Good value. Adaptability within the type of portfolio. Polite pleasant personel. Smooth functioning and level-headedness.

4 February 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Helen, thank you for all the kind words! I'm glad we're ticking so many boxes for you and rest assured, we will continue to do what we can to maintain that for you - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Superb investment and wealth management…

Superb investment and wealth management strategies.

4 February 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Hi there, I'm happy to hear that you find our investment and wealth management strategies superb. Thank you for your positive feedback! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Fantastic service

Very professional and friendly service. Delighted to be with them

4 February 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Mary, I'm delighted to hear that you are delighted with us! I'm glad you find our service professional and friendly, thank you for leaving such great feedback - Baz @ Quilter Cheviot

Rated 4 out of 5 stars

Wry professional and responsive services

Wry professional and responsive services

4 February 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Paul, I appreciate you taking the time to share your feedback. I'm glad you found our services professional and responsive - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

My 12 years with QC

Personal support and face to face meetings with the same QC staff has enabled me gain a high level of trust. Performance of investment has met my expectations in turbulent times

29 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Hi Dave, I'm happy to hear that we have been able to earn your trust over the years and I'm glad that your investment performance has met your expectations. Thank you for taking the time to leave a brilliant review - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Quilter are highly recommended

Excellent financial and investment advice and services. Very professional team making me as a client feel highly valued.

28 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Alan, I'm happy to hear that you feel valued and that our financial and investment advice met your expectations. Thank you for your positive feedback! - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

Ongoing confidence throughout the lows as well as the highs.

Have been using Quilter Cheviot for over 7 years now. On my second Investment Manager as the first one changed roles. Handover was managed well so that I didn't feel I was just left with a complete stranger managing the funds that were designed to make my entire retired life comfortable. My new Investment Manager (around 5 years now) also made some changes to my portfolio to remove things I didn't have any confidence in and subsequent correspondence. He gives me a quarterly update, as well as me knowing I can drop him an email (or call) any time and it will be dealt with. At one time when the market slumped badly, he talked me round from my panic as to whether we should be withdrawing to minimise any further losses and assured me that "riding out the crisis" was the best thing and why. It recovered well and my confidence in Quilter has remained strong. Although the fees aren't the cheapest, they're far from some of the more expensive firms and I feel that the confidence I have in Quilter (and specifically my Investment Manager) to manage my portfolio without any input from me is worth it.

28 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Amanda, where do I even begin? This is such fantastic feedback, thank you for taking the time to leave it! I'm so pleased you have maintained long-standing trust in our services. It's great to hear that the handover to your new Investment Manager was well managed and that you could benefit from the ongoing support and communication.

I'm also glad your Investment Manager was able to reassure you during a challenging time in the market. Thank you for sharing your experience - Baz @ Quilter Cheviot

Rated 4 out of 5 stars

My pension Pot doing ok when compared…

My pension Pot doing ok when compared to other companies

28 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Karen, thank you for taking the time to leave a review and for letting us know how your pension investment is doing in relation to other companies - Baz @ Quilter Cheviot

Rated 5 out of 5 stars

My investments perform well even under…

My investments perform well even under challenging global circumstances.

28 January 2026
Unprompted review
Quilter Cheviot logo

Reply from Quilter Cheviot

Dear Anna, I'm pleased to know your investments are performing well, thank you for taking the time to leave feedback - Baz @ Quilter Cheviot

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