quince.com Reviews 3,420

Efficiency and dealing with my problem efficiently.

Fantastic products and even better customer service, which is something that doesn’t exist these days

I had the opportunity to share my thoughts about a valued member of the Quince service team, which felt great, and the platform was very intuitive in a way that positively informed my experience.

The representive was kind, helpful and very attentive to my issue. She confirmed a discrepancy I had with my shipping address.
It was all handled through texting, but worked out fine. Thank you Quince!

I kept getting this crazy form to complete when I ordered that had me listed as living in Canada. 🇨🇦 Don’t get me wrong, these days Canada sounds pretty good, but my orders wouldn’t go through. I texted Quince customer care on a Sunday and got a response back early Monday morning. The customer service person was so helpful and offered a couple of alternatives if I didn’t get results.
Quince always has responsive and efficient customer care people working and their products are very affordable and very good quality.

Great products. Had something missing in latest order but they replaced it with no hassle. Appreciate their superior customer service.

I discovered Quince some years ago, when pretty much all they sold was cashmere sweaters. Now, half my wardrobe…MORE than half…is Quince. The quality is excellent and the return policy is outstanding. Free shipping and returns, plus instant store credit are terrific. I go to Quince now to shop first for almost everything. I hope this store never changes. Their customer service chat is quick and convenient.

Excellent customer service for exchanges and replacement of lost in transit orders

My issue was resolved quickly ! Thank you to the great service from Jorge with customer care .

Quince was able to retroactively apply a discount after I had mistakenly purchased before applying the discount code. Thank you so much!

when I searched for Lightweight Down Comforter on Quince website, I was told that at check out I will be given $40.00 discount (please attached). However, when setup account and checked out, I found there is NO place to put $40.00 discount. This made me very upset. After texting their customer service, they quickly explained the that the promotion is only applied to order exceeding $300.00 but is written in fine text print. The address my concern, they still apply some discount for me. The agent is polite and professional

Ordered the percale duvet cover. Big mistake. Extremely difficult to get on. I do not recommend

The customer service at Quince is amazing! In an era where the customer is sometimes seen as a bother- I can say that this company treats customers as valuable!

Very good Customer Service

I was sent a "final sale" item in the wrong size. Kimberly at Quince was immediately understanding and resolved my issue. Excellent customer service from one of my favorite companies!

Great product, easy returns, speedy delivery and wonderful customer service!

I needed to make a return and they were very helpful. Excellent customer service!

Rashad was very helpful and solved the issue quick and efficiently. Quality products and customer service as well.

The product I received ( gray soft hoodie) is beyond expectation. I just love it. Great company. Tracking and follow-up excellent. Trust this company.