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Rated 1 out of 5 stars

Terrible experience I received a transfer of 69€ and it has been processing for 4 days, not credited nor rejected and sent back to the sender, just ghosting, I have contacted the support via email a... See more

Rated 1 out of 5 stars

I made a bank transfer rfom UK to Quppy. My mistake - I sent $, but they accept only € I'm trying to know anything about how to return money back, but support answer 1 time in 2 days. Only by email... See more

Rated 5 out of 5 stars

The app works fine for managing my assets. Linking a card for crypto purchases is a nice touch, but it doesn’t always work on the first try. The app does what it needs to do, though there are occasion... See more

Rated 5 out of 5 stars

The Quppy platform allows me to manage both my crypto and fiat funds in one place, and that’s a big plus. Virtual IBAN works well for euro transfers, and the process is fast. However, the debit card l... See more

Company details

  1. Cryptocurrency Service

Written by the company

Quppy is a licensed payment solution within one App for managing your crypto and fiat assets.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

In my experience Quppy is a great…

In my experience Quppy is a great solution for travel. Not only it have a wide variety of cryptocurrencies, but it also supports most of the major fiat currencies. So, with Quppy, I always have the currency I need at the moment at hand.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Poor service

The service was opaque, and a refund account was provided as required, and the refund was never received.

20 February 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear 徐仁宏,

Thank you for reaching out and sharing your concerns with us. We're genuinely sorry to hear about the issues you've experienced regarding the opacity of our service and the refund that was not received as expected. Understanding and transparency are fundamental to our customer service, and we regret any confusion or inconvenience this may have caused.

We would like to assure you that our payment processing operates within the standard timelines set by SEPA regulations, ensuring efficient and secure transactions. If there has been a delay in your refund, it may still be within these expected processing times. However, we recognize that each situation is unique and merits individual attention.

To address your specific case and investigate the status of your refund, we kindly ask you to contact our support team at support@quppy.com. Please provide them with the refund account details and any other relevant information related to your case. This will enable our team to assist you more effectively and expedite a resolution.

We are committed to rectifying this situation and ensuring that your concerns are resolved to your satisfaction.

Thank you for your patience and understanding. We look forward to assisting you promptly.

Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

Quppy is a great “default” wallet

Quppy is a great “default” wallet. It is fast, secure, supports all major coins, and gives you lots of options for exchanging coins and tokens. Basically, 99% of the time, i don’t really need any other crypto apps.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

The app is good but you just need to…

The app is good but you just need to adjust the verification of payment. Is very long payment cannot be received and take about 48 hours to be confirmed you guys need to work on that i have received my exchange of 974€ in morning and am very happy even tho it take me some much time to receive it

27 February 2024
Unprompted review
Rated 5 out of 5 stars

If you want to learn the ropes in…

If you want to learn the ropes in crypto - Quppy is an excellent option. You don’t have to deal with any “fine print”, bugs, or other surprises and can just focus on the market and the assets.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

I use Quppy for my everyday crypto…

I use Quppy for my everyday crypto transactions and exchanges. Granted, just like any other mobile wallet, it is not a good solution for storing all your crypto, but as a “working” wallet - it is perfect.

6 November 2023
Unprompted review
Rated 1 out of 5 stars

Total Scam

Total Scam, lost my 400 euro using their app

22 February 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear Kevin Driesbach,

We are genuinely concerned to hear that you've encountered difficulties while using our app. We understand how distressing any issue with financial transactions can be and we want to express our sincere regret for any inconvenience you may have experienced.

To ensure that we can address and resolve your concerns as swiftly and efficiently as possible, we kindly ask you to reach out directly to our technical support team at support@quppy.com. Providing us with details of your experience will greatly assist our team in investigating the matter thoroughly.

Please rest assured, we are dedicated to providing a secure and reliable service for our users, and your feedback is invaluable in helping us improve. Our team is ready to assist you and work towards resolving any issues you have faced.

Thank you for bringing this matter to our attention. We look forward to hearing from you.

Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

I consider myself lucky since I started…

I consider myself lucky since I started my journey in the crypto world with Quppy. It is easy to use, fast and feature-rich enough for either a newcomer or a more experienced crypto user. I’ve tried multiple other apps in recent months, but all of them were inferior to Quppy.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Quppy saved me a lot of time

Quppy saved me a lot of time, nerves and money during my travels last year. It is extremely handy to have access to all fiat and crypto currencies you can possibly need right at your fingertips. And, unlike currency exchange in banks, exchanging via Quppy is relatively cheap.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

For me reliability is the most…

For me reliability is the most important aspect of any crypto app - unfortunately, I had some really bad experiences in this regard. But I have nothing to complain about when it comes to Quppy’s reliability - not a single bug during two years of use.

10 December 2023
Unprompted review
Rated 5 out of 5 stars

After Quppy has added support for…

After Quppy has added support for stablecoins, it has become the go-to crypto app for me. Previously, it was nice and fast, but I use stablecons a lot. Now I don’t really need most of my other crypto apps at all.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been using crypto occasionally for…

I’ve been using crypto occasionally for about four years. I got into it, got fed up with it, got out, a few months later - tried again. Quppy changed that - it is the only app I know that actually provides easy access to both crypto and fiat without being pain in the butt. So now I use crypto more as it finally became convenient for me.

25 November 2023
Unprompted review
Rated 1 out of 5 stars

This is my second review

This is my second review. So after 6 days my incoming transfer is still "processing". They advised in the comment Here to send them email and i did, 2 emails last 6 days however support is non existing. Noone reply emails, Noone reply on telegram, Facebook, Twitter...they just dont give a f.....about your funds. Luckily its just 250€ ...

23 January 2024
Unprompted review
Quppy logo

Reply from Quppy

Dear Isus Krist,

We are sincerely apologetic about the continued delay in processing your transfer and the lack of communication you have experienced. We understand the frustration and inconvenience this situation has caused.

Please be assured, as a company operating within the framework of European legislation, we occasionally have to conduct additional verifications on transactions to ensure compliance and the security of our clients' funds. We realize that this can sometimes result in delays, but it is a necessary step to maintain the integrity and safety of our services.

We want to inform you that your case is currently under review by our team. We are making every effort to expedite this process and provide you with a resolution as quickly as possible. To ensure your issue is prioritized, we kindly ask you to forward your previous correspondence and any relevant transaction details once again to info@quppy.com with the subject 'Urgent: Delayed Transfer Follow-up'. This will aid us in swiftly identifying and addressing your specific case.

We value your trust and patience immensely and are dedicated to resolving your issue promptly. Our commitment is to not only adhere to the high standards of service expected of us but also to ensure the security and compliance of all transactions made through our platform.

Thank you for your understanding and continued patience as we work to resolve this matter. We are committed to restoring your confidence in our services.

Sincerely yours,
Quppy Team

Rated 5 out of 5 stars

Quppy does have some issues

Quppy does have some issues - there are not enough altcoins supported (for my liking, at least), and minimum fees for fiat make it less suitable for everyday fiat use. But for everyday crypto usage - it is a perfect wallet.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Quppy is a great wallet if you are…

Quppy is a great wallet if you are mainly interested in major cryptocurrencies. It’s a pity that I have to use other wallets for most of the altcoins - Quppy is much better, but the list of supported coins isn’t long enough for me.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Quppy is indeed great for beginners

Quppy is indeed great for beginners - there is nothing that can confuse a newbie, and it is extremely easy and straightforward to use. However, I found that the more experience I gain in the crypto industry, the more I appreciate Quppy’s simplicity and reliability.

17 November 2023
Unprompted review

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