QURE Group Reviews 12

Friendly efficient staff
Questions were answered quickly
Information was passed on in a timely manner

Really helpful in the whole process from start to finish.
They sent out a gentleman to survey my biomass system and after finding out it was wrongly sized and installed their report said beyond economical repair.
Barclays have since made a payment which covers my new gas boiler.
They phoned and kept me informed routinely to progress and any other questions or queries They had.
Looking forward to moving away from a horrible biomass system (nibe) and now my village has mains gas getting it installed.

Just like to say a BIG thank you to Tracey for her 1st class service. A lot could be learnt from her 1st class service. All responses were prompt polite and informative. Thank you Tracey.

Tracy made this process very easy for me, very approachable and knowledgeable, I can't thank her enough for all her hard work and I was delighted with the outcome in regards to the "magic box".

We are absolutely delighted with the outcome of our missold so called "Magic Box". Tracy was so approachable, friendly and helpful. We would never have taken on this dispute without her help. Thank you.

Tracy was helpful, patient and supportive throughout my conversations with her.
She helped me through the whole process despite the fact I was away from home and had difficulty accessing the required documentation.
I was extremely satisfied with the whole experience from beginning to end!
Overall a great big thank you.

Tracy Dilworth, employed by QASSS has been anything but a mediator, which apparently is her job tittle. A customer complaint ended up at QASSS. Although we were in a mediation process, it ended up with her acting like an arbitrator where she decided to make a “ ruling ”, and after we redraw from the process, she carried on communicating and advising with our customer, which we find very unprofessional and deeply worrying.

I would also mention, court procedures were already under way when the customer made the complaint to FMB which passed it on to QASSS; Tracy Dilworth has been made aware of this at the time, and according to FMB’s own procedures she shouldn’t have proceeded with this “pretend” mediation.

Dear Tracy Dilworth, just to let you know, we do have an actual ruling, by an actual judge and it was in our favor, and included the whole amount not paid by the customer together with over £1k in expenses.

Not impartial. Best to avoid.
I contacted the Federation of Master Builders as the work carried out by one of their members was very much substandard and I was charged extortionate rates for materials supplied e.g. £267.73 + VAT for two sheets of plywood 2440x1220x18mm.
I was referred to QASSS. I supplied all the information requested by QASSS without delay; copies of documents, emails, photos, videos... After two an a half months, my case was referred to a more senior negotiator. She was very intimidating and very unpleasant. I can only say the telephone conversations I had with her were horrendous and definitely not what you call 'impartial mediation'.
I was informed, all the evidence I had provided, upon their request, was opinion based and therefore couldn't be taken into account for the mediation to progress. A report from a quantity surveyor was needed. I was given a couple of days time to appoint a QS. I did apppoint a QS. The QS report clearly states the works are substandard. This report was rejected by the contractor as I had appointed a QS without their consent. QASSS did not tell me, the appointment of a QS had to be agreed by the contractor.

I cannot praise Tracy Dilworth, Senior Dispute Resolution Officer at QASSS, enough for her outstanding expertise and dedication in handling our company's disputes. Tracy's diligence and commitment to understanding the intricacies of each case are truly commendable.

In our dealings with Tracy, she has consistently provided an impartial and balanced platform where both our company and our clients in dispute can present their cases. Her exceptional reasoning and transparent approach throughout the resolution process are a breath of fresh air, ensuring fairness for all parties involved.

Tracy's ability to manage even the most challenging cases with finesse and grace is truly remarkable. Her collaborative nature shines through as she works tirelessly to secure outcomes that leave everyone involved satisfied. We have had the pleasure of witnessing her skillful resolution of numerous difficult cases, and she always manages to strike a perfect balance in achieving resolutions that benefit all parties.

I cannot recommend Tracy enough as a dispute resolution professional. Her dedication, knowledge, and genuine concern for the well-being of all parties involved make her an invaluable asset. Moreover, QASSS as a whole has proven to be a first-class ADR provider, with Tracy as a stellar representation of their commitment to excellence.

I was referred to this company by the federation of master builders after I went to them after being dreadfully let down by a builder from their website.
I was contacted by a senior mediator.All our communications were nothing but delaying tactics. I have never dealt with someone so condescending and unhelpful and she’s supposed to be an independent mediator

I was referred to this company after my boiler installers caused damage to the worktop in kitchen. The 'investigation' was limited and over and closed within a week. They said I have to provide proof that the worktop wasn't damaged beforehand!!
They where no help what so ever and tbh quite condescending, what a waste of time! I've now got to live with a worktop that is damaged.

This is a company I was referred to by iHeat after they installed a boiler which I said had leaked and they said hadn't. Ostensibly the idea was that they are independant and would mediate a resolution. This was not my experience. I found they asked the same questions over and over again and it became very apparent this was s delaying tactic, perhaps to dissuade time-poor claims for relatively small amounts. I write this with the idea that if anyone else experiences a similar set of circumstances then perhaps a complaint to the CTSI is needed (I have written to them in any case)