QWERTY Beer Box Reviews 

52
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Thank you so much to Robyn from customer service for solving my issue so quickly and so professionally. We had an issue with Evri (no fault of Qwerty) and it was dealt with so quickly, smoothly and le... See more

Rated 5 out of 5 stars

Great gift and great service My friend loved the package of IPA’s - a perfect birthday gift. We had a little back and forth with the details and delivery but the team at Qwerty were great and we sor... See more

Company replied

Rated 1 out of 5 stars

I think this company may be a scam! I ordered a beer box for a friends birthday 2 weeks before the date and paid for express delivery. After that I heard nothing at all! I chased and got brushed off.... See more

Company replied

Rated 4 out of 5 stars

Updated my review: Have used them twice. First time, no issues. Second time, there was a problem with the delivery. The order got damaged, but rather than marking it as such, Evri just put it down... See more

Company replied

Company details

  1. Gift shop
  2. Alcohol Store
  3. Beer Distributor
  4. Beer shop
  5. Corporate gift supplier

Written by the company

QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!


Contact info

3.6

Average

TrustScore 3.5 out of 5

52 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(52)

26 reviews in the last 12 months

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Rated 3 out of 5 stars

I like the idea of what you do and…

I like the idea of what you do and where the ale comes from different parts off the world...I don't think it's worth the monthly subscription...I will be cancelling my subscription. Thank you

1 October 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Amanda

Thanks a lot for your review but I think this might have been for a different company? :)

We don't offer Ales from outside the UK and currently also no subscriptions!

In any case, I am sorry to hear you had a bad experience!

Please feel free to reach out and I can help you find out what company you are referring to here!

Many thanks
Niki
Co-Founder of QWERTY Beer Box

Rated 5 out of 5 stars

Ordered as a birthday gift

Ordered as a birthday gift, arrived quickly and well packaged. I'm certain it will be enthusiastically received! 😃

10 September 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Sarah

Super happy you were happy with your order! Really appreciate your review :)

Many thanks
Niki

Rated 5 out of 5 stars

I bought the IPA Pale Ale 12 bottles…

I bought the IPA Pale Ale 12 bottles box and a birthday box for my brothers birthday. All arrived well packed. Delivered on time as advised. He was thrilled and was looking forward to tasting the beers.

24 September 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Andrew

Really appreciate your review and chuffed to hear your brother enjoyed it!

All the best
Niki
Co-Founder of QWERTY Beer Box

Rated 4 out of 5 stars

Beer advent calendar

Ordered a beer advent calendar with free next day express delivery as a new customer. No update on dispatch or tracking, after a small delay in communication, the company have just informed me that the calendars don't ship out until October but you can have it earlier if requested.

17 September 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Lou

Many thanks for your feedback! Yeah we did have a few days shipping delay with some of our Advent Calendar packaging.

We reached out to all customers/ live orders informing them of the 4 day delay and had a few Advent Calendars ready to dispatch in case anyone needed for the last days of September!

These delivery delays happen but I apologise about not being more upfront to you about this! I saw we only reached out the next day!

Hope the Advent Calendar will go down well come December :)

Many thanks and all the best
Niki
Co-Founder of QWERTY Beer Box

Rated 5 out of 5 stars

Bought as a gift for my friends…

Bought as a gift for my friends birthday and he absolutely loved it. Would recommend.

9 August 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hey Rory - buzzing to hear your friend enjoyed his gift!

Thanks a lot for choosing QWERTY Beer Box!

All the best
Niki
Co-Founder of QWERTY Beer Box

Rated 1 out of 5 stars

Received a 3 beer gift box for my…

Received a 3 beer gift box for my birthday. One of the cans arrived damaged so I reached out directly to Qwerty Beer Box to see if they could hopefully swap it out or send out a replacement. Instead it was a long strung out process, ultimately having to contact the 3rd party that sent the items out.

Not a good experience.

27 July 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi BM, we're sorry to hear about the experience you've had here, and we hope you had an enjoyable birthday nevertheless.

We've done some digging and after speaking with our customer service team I understand that you had ordered from a 3rd party - not directly from us.

This is what makes the situation a bit complicated and why we’re unable to send a replacement directly. It’s similar to ordering something from a farm shop, only for it to be damaged during delivery - and then asking the original farmer (who supplied the product to the shop) to replace it. It’s certainly a frustrating situation, and we completely understand how disappointing it must be.

That said we appreciate you taking the time to give us the feedback and we will bare this in mind as we continue to strive to delight our customers and champion independent craft beer.

Thank you,
QWERTY Beer Box

Rated 5 out of 5 stars

The customer service was amazing

The customer service was amazing. I had to make a delivery query and got a response the same day. Due to errors, that had nothing to do with Qwerty Beer Box, I needed help and everything got sorted really quickly and with no problems. Emails were all friendly and very helpful, I was so grateful.
My dad also really enjoyed the ale and snacks. I would highly recommend this company and intend to use them again for further gifts.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Pale Ale and IPA box - a great selection

I ordered the Pale Ale and IPA box from QWERTY. I was really impressed by the speed of despatch and delivery, as well as the variety of the beers I got. I could tell a lot of effort had gone into selecting high quality drinks. Thanks so much!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

I accidentally put in my own address as the delivery address, Robyn sorted it for me and my dad is excited for his birthday/farthers day gift. But also hates his birthday always falls in farthers day week,it's like a birthday on christmas. This is obviously beyond the control of Qwerty.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic beer experience

Fantastic beer experience - a box of delights. A well curated collection of beers that’ll brighten up any social gathering.
Exploring the country’s best craft breweries. Every single bottle is (up until now) a hidden gem.
Not only that but the customer service is top notch.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round. I ordered a box for a friend's birthday, and was contacted to say that there had been a breakage noted by the courier. A replacement was sent out quickly, and the box arrived in time.

21 April 2025
Unprompted review
Rated 3 out of 5 stars

Unfortunately similar to many others!

Unfortunately similar to many others!
Ordered in good time and paid for dedicated delivery for a
Birthday present which has been and gone.
Awaiting a reply to my 2nd email as first was unanswered…not impressed

Update 08/04/25
Order arrived and received a full and frank apology. Appears the company have attempted to rectify delivery and more importantly communication issues.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience with Qwerty Beer Box! From start to finish, they delivered a truly 5-star service.

The product itself is exceptional. The beers they offer are clearly chosen with care, offering a fantastic range of styles and breweries. The tasting beers notes provided were insightful and made the whole experience even more enjoyable, helping me discover new favourites.

What really sets Qwerty Beer Box apart is the personalised feel. It wasn't just a box of beer, it felt like a thoughtfully curated gift. The excellent delivery was prompt and the box arrived in perfect condition.

And if all that wasn't enough, their customer service is top-notch. I had a small query and they responded quickly and helpfully.

5 stars all round! I can't recommend Qwerty Beer Box highly enough for any beer lover. I'll definitely be ordering again

1 December 2024
Unprompted review
Rated 1 out of 5 stars

Order placed for a birthday gift a week…

Order placed for a birthday gift a week ahead of the birthday date, zero order updates received and no order received - tracking still shows as with supplier . Have contacted customer services with an auto reply of we will get back to you in 1 working day. No reply yet received, birthday has passed so overall not a great experience.

9 February 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Jo

I have to apologise for how things went down here!

The initial order was not scanned by the courier and eventually returned to us without a comment.. We sent out a replacement right away after seeing your enquiry and got back to you he next day. I can see that the replacement has also arrived with the recipient now - apologies for the delay here.

I hope the gift went down well in the end!

All the best
Niki

Rated 5 out of 5 stars

Very helpful

Very helpful! Royal Mail lost my order and Nikki very quickly responded and replaced it! Thanks guys.

27 January 2025
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi David

Thanks a lot for the feedback! Glad we got it sorted out for you :)

All the best
Niki

Rated 5 out of 5 stars

I bought the Advent Calendar for my husband

I bought the Advent Calendar for my husband, and (as some of the other reviews mention), it was delayed by their courier company not anticipating that Christmas might be a busy time of year and giving the excuse of 'we are busier than usual' (well done Yodel). However, I had some lovely text exchanges with Qwerty, who were exceedingly apologetic and very helpful and my husband's parcel arrived yes a few days late, but it was worth the wait. In his opinion, the contents of each advent window was exceptional, the best pale ales that he has ever had and he really didn't mind that he had to open a few all at the same time because it arrived after the 1st December. I think we will be using Qwerty much more now - or so I am told by my lovely husband! Thank you every one in the team for turning what could have been a Christmas Grinch into a Christmas grin.

29 November 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Hi Emma

Really really appreciate your feedback and your understanding for the slight delay there. Our courier struggled with the influx of Black Friday related orders but we got there in the end!

Thanks so much to you and your husband for your kind words and we hope to see you soon
Niki
Co-Founder of QWERTY Beer Box

Rated 5 out of 5 stars

Last minute Christmas present saviour!

Last minute Christmas present saviour!

Arrived on time as promised, well packaged. Nice gift.

Thanks!

24 December 2024
Unprompted review
QWERTY Beer Box logo

Reply from QWERTY Beer Box

Thanks for the kind words! Have a great New Year! Cheers - QWERTY Beer Box

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