Resident Advisor Reviews 

I was promised a refund after being refused entrance at a club in Berlin. I sent 5 mails, but only my first mail was answered, asking for more details. I sent the details, still no refund. Radio silence for over two weeks now, scandalous.

Awful experience. I paid for a service I wasn’t even allowed to use, yet RA still kept their fees and refused to refund them, after comfirmation email frim fabric london who claimed they were at fault and they are happy with the full refund!

The whole process of contacting RA felt deliberately unclear and extremely unfair. Taking fees when the customer receives no service is unacceptable.

I won’t use Resident Advisor again

Avoid RA Guide - sold tickets, changed the event, then ghosted my refund request

I bought two tickets for a London festival earlier this year through RA Guide. The venue was later changed and it shifted from a two day to a one day event, so I no longer wanted to attend. The festival's website stated that refund requests sent to RA's ticket support address before 17th July 2026 would be processed. I emailed my request on 14th July - three days ahead of the deadline.

That was over six weeks and eight emails ago. I've had zero response. Not a confirmation, not an acknowledgment, nothing. I'm now emailing daily just trying to get a reply.

They changed the event, offered a refund window, took my request within it, and have since gone completely silent. If you're considering using RA Guide, know that their "refund process" appears to be a formality with no one actually behind it.

I won't be using them again, and I'd think twice before trusting them with your money either.

They are really fast in attending to your requests. They care; that's what matters. One of the best customer service.
Thanks

Helped me with a refund when the promoter didn’t tell anyone the event was cancelled

fantastic support team. quick, kind and super helpful ✨

Speedy and responsive customer service. Special thanks to Elle.

I wish RA could be in charge of every ticketing/live show experience I attend. They were so accommodating in the event of a medical emergency that derailed my ability to attend an event I booked through them.

The service was great ! thanks!

Terrible experience with Resident Advisor. I bought a £33.99 ticket for an event at FOLD, arrived with valid ID, and was denied entry without any explanation. RA offers no real-time support when their ticket fails at the door.When I asked for a refund, they only sent back £31.99 and kept £2 as “admin fees,” even though I never received the service. Their justification was confusing and didn’t match the actual numbers.If a customer is refused entry through no fault of their own, they should receive a full refund. RA failed on customer protection and transparency.

Great service and refunded me for a ticket I accidentally purchased

The support team solved my problem extremely quickly. Thank you!

I bought one ticket for NATIVES X GONDWANA KE at Riverside East, 13 June 2026. Order RA52898252-435.

RA's checkout rejected my registered email and pushed me into "Sign in with Apple". It then failed four times with "Reservation expired". It took my £40.30 anyway — and showed me the words "You got the tickets".

No ticket arrived. No confirmation. Nothing, at any address I control. I travelled to the venue and was turned away at the door with nothing to show.

Then it got worse.

RA asked me to film a video of myself logging into an account. That account was a @privaterelay.appleid.com address I had never created. On 2 July, RA confirmed in writing that their own checkout generated it automatically when Apple sign-in was used. I was never given the password.

In the same email, they refused my refund under clause 3.16 of their Purchase Policy — the clause about customers who create multiple accounts and lose track of their tickets. They had just told me their system created it.

Three times I asked one simple question in writing: was a valid, scannable ticket ever issued, and was it scanned at the venue? They never answered. Their wording was that tickets "would have been available".

I sent a formal letter before claim. They stopped replying altogether.

American Express investigated and refunded the £40.30 in full, under "the expected goods or services have not been received".

I'm a recording artist and producer. I've had an RA profile for years and I used to rate this platform — which is why I'm writing this. A broken checkout is forgivable; software fails. Taking the money, showing "You got the tickets", delivering nothing, then blaming me for an account your own system created is not.

If RA's checkout fails on you, don't accept "it's in your other account". Ask them in writing whether a ticket was issued and whether it was scanned. If they won't answer, go to your card issuer.

Very poor customer service after buying a ticket for Houghton festival. Emailed them a question about reselling group tickets over a week ago and have only had a holding response asking for my ticket ID but no answer.

Dreadful Company. Cancelled a gig last minute, then refused to refund me for the rescheduled gig simply because I didn't make the request within 14 days of the initial cancellation - despite the rescheduled gig being several weeks ago.

Only interested in maxing profits

I used to have a hard time finding electronic music events after moving to London. But after discovering resident advisor my party life took an amazing turn for the better. RA opened up a whole new world of parties to explore. And I've been on that party train ever since!

There customer service is also super responsive and amazing, helping me out with quick ticket refunds and information on events. 5 stars!

Great help center. Quick to resolve my problem

I bought the wrong day of a party and was refunded by the team as soon as i contacted them.

Thank you!!

I had sold my ticket on the raresale about 12 working days ago now, on their website it specifies that arrives within 4-10 i have been waiting for a response of their email support for 3 days now and have tried using their messages in app but that doesnt even go through.

Great communication and received a refund due to specific circumstances promptly and efficiently