Rabona Reviews 1,778

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and polite staff, including the support team and VIP managers, who are often praised for their responsiveness and dedication. People also find the website to be stable and functional, with a good selection of games and betting options, and some even highlight its smooth performance on mobile devices. However, some people were dissatisfied with the payment process, citing slow withdrawal times and a lack of transparency regarding delays. There are also concerns about customer service, with some reporting generic responses and difficulties in resolving issues, particularly concerning delayed or frozen withdrawals. A few other people also felt that the response times for inquiries were too long, leading to frustration.

What people talk about most

Payment

People report negative experiences with payment, particularly regarding withdrawals. Many customers describe... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers report significant frustration, citing... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific VIP managers and... See more

Website

Customers had ambiguous experiences with the website. While some reviewers found the site legit, easy to... See more

Response time

Reviewers express significant dissatisfaction with response times. Many customers report waiting months for... See more

Based on these reviews

Rated 3 out of 5 stars

I requested a withdrawal and the funds were finally credited after 6 days, which caused me some concern as there was no clear update on the delay during that time. That said, I have to mention that... See more

Company replied

Rated 4 out of 5 stars

Everything works well now but my account verification took quite a few days to complete. Once approved, sports betting and casino both performed well. If Rabona pays attention to this, and offer faste... See more

Company replied

Rated 4 out of 5 stars

Had a hiccup with my first deposit not going through, but support sorted it out pretty quickly. After that, the overall experience was solid. Games ran well, no problems with performance, and the plat... See more

Company replied

Rated 4 out of 5 stars

Sports odds are competitive with other top bookies. Their early cashout option works but isn't as flexible as some competitors. Casino selection is strong though, and payouts arrive less than a week o... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
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Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I discovered Rabona through friends'…

I discovered Rabona through friends' recommendations — thanks, guys, it’s truly a betting worth checking out!

7 November 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Roth,

Thank you for taking the time to share you experience of Rabona.

We appreciate that! We love to hear people enjoying our sites and the options found, even better that you can share it with friends as a common interst!

If you need us at all we are here 24/7 on our live support.

Kindest regards,
Rabona.com

Rated 1 out of 5 stars

Total scam

Total scam, deposit procedure is very easy, when withdrawal they tell you hold and be patient you will recieve the amount, when you contact customer support they tell you we have alot of pressure and you have to wait , not recommended

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service 💯

13 November 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Σας ευχαριστούμε πολύ για την αξιολόγηση και για τον χρόνο που διαθέσατε. Το Καζίνο μας εκτιμά πραγματικά τα σχόλιά σας και δεσμεύεται να παρέχει την καλύτερη δυνατή εμπειρία για τους πελάτες του καθημερινά!

Σας ευχαριστούμε, και καλή διασκέδαση στην ιστοσελίδα μας!

Η ομάδα του Rabona

Rated 1 out of 5 stars

nextone scamm page..

nextone scamm page... if u win win this page never send u cashout!!!

how get this page licence omg???

guys be careful dont use this scamm casino!!

31 October 2024
Unprompted review
Rated 1 out of 5 stars

it's a scam!

it's a scam!
don't try to play the deposit is easy, and they got a lot of options to deposit!
but when you win and try to withdraw, the drama will start! they told me you can't use the same card you deposited by to withdraw because your card doesn't support that!
when I tried to withdraw using my bank account they said okay! and waited for 7 days to tell me at the end that there is an error, and we can't deposit in your bank account!
now I am talking after almost 2 weeks! and they don't wanna give me my money!
I won't ever recommend them or play with them

28 October 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Adam,

Thank you for sharing your experience with us. We apologize if the withdrawal process has not met your expectations, and we understand how frustrating this can be.

At Rabona, we follow strict procedures for both deposits and withdrawals to comply with regulatory and security standards. If issues arise with specific payment methods, we work to offer alternatives that align with our security requirements and the options available in your region. While we strive to resolve such issues as quickly as possible, we acknowledge that certain cases may take additional time for checks and processing.

Please reach out directly to our support team if you would like more information on the status of your request or if there is another withdrawal option we can facilitate. We’re here to help ensure this process is completed.

Thank you for your patience and for giving us the opportunity to address your concerns.

Best regards,
Rabona Support Team

Rated 5 out of 5 stars

Gentile e disponibile

Gentile e disponibile, Piersilvio

28 October 2024
Unprompted review
Rabona logo

Reply from Rabona

Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!

Il Team di Rabona.com


Rated 1 out of 5 stars

Can not be trusted

I got an SMS about an automatically 100% risk free bet in Liverpool - Chelsea. The SMS did not tell or link to any special terms. After the bet was lost, they denied me a refund because they told the bet was with "enhanced odds", I did not even see that. If this did not qualify for the free bet, they must make it clear! This is the second time they find a stupid excuse to deny me refund or free bet. Do not trust Rabona.com, I have had enough!

21 October 2024
Unprompted review
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Reply from Rabona

Good morning André.

Thank you for your valuable feedback. We are of course very sorry to hear that there has been a misunderstanding regarding one of our promotions.

Point 4 in our terms and conditions for Boosted odds promotion states rather clearly that "The Enhanced Odds is considered to be a stand-alone offer, therefore it can not be combined with any other offer".

We completely understand that if you placed the bet on enhanced odds by mistake then you probably wouldn't have read the terms for that promotion.

We hope that this gives you some clarity about the decision made and we hope to see you again. Our support team is ready to assist you with any questions regarding promotions 24/7.

Kind regards,
Team Rabona

Rated 2 out of 5 stars

Rabona casino review from experienced customer

I have used Rabona for some time. I was a valued VIP player with my own vip host here so I have a lot of experience. Rabona has some of the lowest withdrawal limits there is at casinos. It also takes days to accept a withdraw if you are not VIP.

If you have lost a lot and are a VIP with higher lvl and higher withdrawal limits, the one time you win big your VIP status will go down. This way the withdrawal limit you were promised as a VIP gets even lower.

I was a lvl 4 VIP, when I won a nice amount and wanted to cash out I could see that the VIP status had gone down in a few days because of «low acitivity» but when they have max withdraw of 500euro a day (lvl1 vip status) of course it will be some time without activity to take out the amounts.

Rabona and its sister casinos are some of the worst casinos out there. Only reason for it not to be a 1 star review is because they will after a LOOOONG time pay you out, and is therefore not a scam casino, even if its very close to one.

1 August 2024
Unprompted review
Rabona logo

Reply from Rabona

Hey Sig,

Thank you for your feedback. We value the opinion of all our customers and especially someone as loyal as you.

Please don't hesitate to be in touch with your personal account manager with any questions whatsoever. As you are aware, transaction limits are negotiable but also vary based on the payment methods used.

We hope to see you again soon!

Kind regards,
Rabona Team

Rated 1 out of 5 stars

Unfaithful site and operation

Unfaithful site and operation , fake advertisement on the internet for fast pay out , I know many players having issue with withdrawal , some players waited for about a month with no pay out yet of note their accounts are verified , do not play there all Canadian should stop loosing there moneys at those site (Rabona, great win, wazamba,nomini, neon54, same owner) you have zero protection from there licence provider . Play at any casino with Ontario licensing so you be protected . My experience with them was negative , once I won they drop my vip level from level 3 to level 1 so I won’t be able to withdraw more winning moneys daily and this is a scamming technic used by Rabona, update: currently you guys hold winning moneys for my friend for no reason other then delaying for your own reason (user name mahmoudmourad at rabona) also I have something special with evidence against wazamba and I wish I could upload those screen shots. If trusted pilot allow.

4 October 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Customer,

Thank you for sharing your concerns. We sincerely regret that your experience with Rabona has not met your expectations. At Rabona, we are committed to providing a fair, transparent, and secure environment for all players.

Withdrawals: We take withdrawal issues seriously and aim to process them as quickly as possible. If there are delays, they are often due to security protocols designed to protect both the player and the platform. Please contact our support team, and we will investigate any specific concerns you may have.
We truly appreciate your feedback and would love the opportunity to resolve any remaining issues.

Best regards,
The Rabona Team

Rated 1 out of 5 stars

Fraud site

Hello
I have been in betting for more than 10 years, I know how things are going...
Money retention quotas, so that players get their money loose, etc...
But I have never come across such an absurd fraudulent and lying site in my career...
Basically, the €500 daily payment limit is ridiculous and insulting compared to the several €10,000 deposits so far, but it's okay if you accept the worse than worse terms of use in Curacao....
But when they don't even want to pay the 500€ citing lies turnover requirement (when I sent them the ID and screenshots of my evaluated bets), that's the bottom of everything and after that, their fake bots don't even reply in the chat!
stay away from this scam site
The Legal Actions fraud gang from Curacao are coming!

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Unjust Cancellation of Winning Bets – Unreliable Platform!

I had an incredibly disappointing experience with Rabona Casino that left me feeling frustrated and unfairly treated. Here’s what happened:

On March 2nd, 2024, two of my already paid winning bets were suddenly canceled without any explanation. These are the bets:

Sevilla vs. Real Sociedad – Bet on Real Sociedad to score the fifth goal at odds of 8.50 (Bet ID: 2180827629)
Stake: €700
Winning amount: €5950

Caykur Rizespor vs. Kayserispor – Bet on Caykur Rizespor to score the first goal at odds of 2.05 (Bet ID: 2180668589)
Stake: €500
Winning amount: €1025

Initially, these bets were settled as winners, and the funds were credited to my account. However, without prior notice, these winnings were removed, and my account was locked sometime later. I immediately contacted Rabona’s support, only to receive an unreal explanation. They claimed that my bets were placed on events where the outcome was already known — essentially accusing me of placing "late bets". This was simply impossible, especially when considering these were high-profile matches in La Liga and Turkish Super Lig, where live betting errors are highly unlikely.

After much back and forth, my account was finally reactivated. But there was another shocking discovery: my balance had been reduced by an additional amount of €725, as more bets from a week earlier were also voided without reason.

Panathinaikos vs. AE Kifisias – Bet on AE Kifisias to score the second goal at odds of 3.50
Stake: €200
Winning amount: €700

Halmstads BK vs. Trelleborgs FF – Bet on Halmstads BK to score the second goal at odds of 2.05
Stake: €100
Winning amount: €205

Halmstads BK vs. Trelleborgs FF – Double chance bet on Halmstads BK or draw at odds of 2.20
Stake: €100
Winning amount: €220

In total, €6500 worth of winnings were unjustly canceled and removed from my account. To make matters worse, I was limited to a €1 maximum bet, making the platform entirely unusable for me.

I lost all trust in Rabona and immediately withdrew the remaining balance in my account. It was virtually my initial deposits. While I am happy to have recovered the remaining funds, I feel extremely scammed. This platform’s actions appear to be a blatant attempt to avoid payouts on winning bets.

I urge any potential players to stay away from Rabona Casino. Their behavior raises serious ethical concerns about fair play and transparency. If you're a serious bettor, think twice before trusting your money to this site.

I will also be filing an official complaint with their licensing authority in Curacao to report these actions and will continue to share my experience across as many platforms as possible to prevent others from facing similar issues.

Do not risk your hard-earned money with Rabona!

2 March 2024
Unprompted review
Rabona logo

Reply from Rabona

Αγαπητέ πελάτη,

Ζητάμε συγγνώμη για την αναστάτωση που σας προκαλέσαμε και λυπούμαστε που η εμπειρία σας στο παιχνίδι στην πλατφόρμα μας δεν ήταν θετική, αλλά εκτιμούμε το γεγονός ότι μέσω της κριτικής σας εκφράσατε την απογοήτευση σας.

Ωστόσο, σας ενημερώνουμε ότι, όπως η Εταιρία πράττει σύμφωνα με τους όρους και τις προϋποθέσεις μας, τους οποίους έχετε αποδεχθεί κατά την εγγραφή σας. Έχετε λάβει σχετικό email με διευκρίνηση.

Σας υπενθυμίζουμε ότι αν χρειάζεστε περαιτέρω βοήθεια σχετικά με την αναφορά σας, μπορείτε πάντα να επικοινωνήσετε με την Υπηρεσία Υποστήριξης μέσω Live Chat 24/7 ή μέσω της ηλεκτρονικής διεύθυνσης ηλεκτρονικού ταχυδρομείου support@rabona.com
παρέχοντας όλα τα στοιχεία που πιστεύουν ότι μπορεί να είναι χρήσιμα.

Σας ευχαριστούμε για τη συνεργασία σας και με την ευκαιρία αυτή σας στέλνουμε εγκάρδιους χαιρετισμούς.

Ομάδα Rabona

Rated 1 out of 5 stars

I have three withdraws waiting

I have three withdraws waiting, the first one on 16/08/2024 and the last on 21/08/2024. None of them was settled. I am very pissed off. This is unacceptable. Please complete my withdraws. There are so many companies like yours where I can deposit my money

Username ARABARIBAS13

28 August 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Client,

We sincerely apologize for the inconvenience you've experienced with your withdrawal request. We understand how frustrating this situation must be for you.

Please be assured that we have initiated an investigation into the delay and are working to resolve this matter as quickly as possible. Our team is looking into your case, and we will keep you updated on the progress.

We appreciate your patience and understanding as we work to ensure that your withdrawal is processed. If you have any further questions or concerns in the meantime, please do not hesitate to contact our customer support team.

Thank you for bringing this to our attention.

Sincerely,
Rabona Team

Rated 1 out of 5 stars

Casino does not make withdrawals

I'm a new casino player, start by placing the bets and I was lucky that it went well.When I went to make a withdrawal, I was initially given a deadline of 2 to 3 business days, so far so good, a week has passed and still nothing, support doesn't help me, I don't know what to do.
I made the withdrawal request on 08/16/2024 at 16:10:28 and on 08/24/2024 I still couldn't withdraw.
Username: DUARTESANTO

24 August 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Client,

We sincerely apologize for the inconvenience you've experienced with your withdrawal request. We understand how frustrating this situation must be for you.

Please be assured that we have initiated an investigation into the delay and are working to resolve this matter as quickly as possible. Our team is looking into your case, and we will keep you updated on the progress.

We appreciate your patience and understanding as we work to ensure that your withdrawal is processed. If you have any further questions or concerns in the meantime, please do not hesitate to contact our customer support team.

Thank you for bringing this to our attention.

Sincerely,
Rabona Team

Rated 1 out of 5 stars

If you see my review stay away of this…

If you see my review stay away of this totally scam !
I opened my account on the 29 -July-2024. I deposited a several of times up to 290$ USD without using any of there bonuses all with my pure money ! I decided to give it a try and withdrawal a 102$ USD on 8-August-2024 however they never payout the money ! Total scam don’t waste your time and money at this platform you’ll ended up being scammed.
Username: BIGGIEO

20 August 2024
Unprompted review
Rabona logo

Reply from Rabona

Dear Client,

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration this situation may have caused you. After a thorough review, we can confirm that your recent request was successfully processed on 13-August-2024.

Please know that your satisfaction is our top priority, and we are here to assist you with any further questions or concerns you may have. Don’t hesitate to reach out to our customer support team, who would be more than happy to help.

Warm regards,
The Rabona Team

Rated 5 out of 5 stars

Assistenza super competitiva,piccolo…

Assistenza super competitiva,piccolo problema risolto immediatamente,con Michelangelo competente e disponibile.

23 July 2024
Unprompted review
Rabona logo

Reply from Rabona

Gentile Cliente,
Grazie mille per la Sua recensione e per il tempo dedicatoci. Apprezziamo veramente il Suo feedback e La ringraziamo sinceramente!
Il nostro obiettivo e' fornire la migliore esperienza possibile ai nostri Clienti e tutti i nostri dipartimenti sono coordinati per soddisfare al meglio ogni richiesta.
Grazie ancora per il tempo e per la stima dimostrata!

Il Team di rabona.com


Rated 1 out of 5 stars

SCAM!!

I deposited 30€ and I won 100€ so I did a withdraw and I’m waiting for one month but nothing.i sent them email and everything but they don’t responding. Don’t use this casino app scamming and steal money

7 May 2024
Unprompted review
Rated 1 out of 5 stars

DONT PLAY Scam!

**Rabona Casino Scam: My Personal Experience with Withdrawal Issues**

I am writing this to share my personal experience with Rabona Casino, a site that has proven to be unreliable and fraudulent. The issues I faced during the withdrawal process clearly indicate that this site engages in deceptive practices.

When I initially requested a withdrawal, I was made to wait for three days without any updates. After this waiting period, I received a message stating, "An error occurred, please try again." This cycle repeated multiple times, each time ending with the same error message and no progress in retrieving my funds.

Rabona Casino's tactic of continuously delaying and denying withdrawal requests is a clear indication of their intent to defraud users. The support team provided no satisfactory answers, leaving me frustrated and without access to my money.

This experience has shown me that Rabona Casino is not a trustworthy platform. Their repeated delays and errors in processing withdrawals suggest that they are intentionally preventing users from accessing their funds.

I strongly advise against playing on Rabona Casino. To protect your money and avoid the frustration I faced, please consider this warning seriously. My ordeal serves as a cautionary tale for others who might fall victim to the same deceptive practices.

In conclusion, my experience with Rabona Casino highlights significant withdrawal issues and indicates that the site engages in fraudulent behavior. Please stay away from Rabona Casino and opt for more reliable and proven online casinos to ensure a safe and fair gaming experience.

19 May 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PLAY HERE

DO NOT PLAY HERE.

First I was send a email with a offer and it was for a deposit bonus and a additional 100 free spins that when i accepted i wasn't given it then when i talked to staff i then was only given the deposit match and not the spins and was told to lose my money then come ask for the rest of the bonus. THIS WAS NOT AT ALL PART OF THE OFFER. the offer in the email clearly stated it was both at the same time not some lose your money stuff so i asked to have things escalated to a manager or someone else the the agent wouldn't respond or transfer then kept asking "so you want your bonus cancelled?" No i didn't want it cancelled i wanted what i was offered and what i deposited for not some change in the terms after the fact.

THEN, i goto a slot and start playing on .10 bets have a bal of 150$ so that's 1500x bet and im doing work and letting it spin not really paying attention other then bonuses and it hit about 8 and literally all of the under .50 i end up looking at my bal I'm down to 20$ in a matter of like 30-40 mins with literally no rtp and now 8 bonuses that payed less then 5x bet each and bal is now down 1500x bet with out any rtp at all really just tiny little small hits and during which i kept getting "serialization error" and iIe never before went 1500x the bet without some kind of decent hit. not expecting money back but expecting some kind of juice to keep spinning and not just being milked. I've played online slots for 10 years and I've never had any thing quite like what i experienced this time. I get slots area losing game but there is losing and then there's being scammed.

don't donate your money don't waste your time. just ball you your money and burn it at least the little bit of heat for a second while it burns its more you will get from this casino

17 May 2024
Unprompted review

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