Rachel Galley Jewellery Reviews 

I order a pair of sleeper lab grown 1ct diamond studs in silver. They have turned up with bent stems and at a price point of £500 discounted to £375 this is a ridiculous price to pay for a sub standard product the stems are so soft they will. Real in a flash . I have written with no reply and then called and told to make a note of the address to send back to. Really? And then told I had to pay for the return. Nope that’s not happening. Perhaps they will see this review and the many others I will put up and contact me. Or perhaps the stopping of a Klarna payment will do the trick. This company is masquerading as a London designer .. don’t be fooled

Lovely earrings
Well priced
Well presented
Fast service

The comments below were sent to this company and I have since made several phone calls (to India) been promised a free returns label TWICE still nothing over ten days on. I do not trust this company and would warn you not to get involved. When it's too good to be true - it is too good to be true!!! They still have my money which is nearly £400 and they sent me a pair of earings valued at £119. You cannot speak with anyone apart from someone in India who is clearly reading off a crib sheet and I cannot get any proper response.!!! I don't know what I have to do to get a proper response and my money back.

I am very upset and disappointed I ordered Round 1 carat 18k gold vermeil earings which I paid for and you can imagine my shock at opening the box to find a pair of what look like .25 carat instead of the 1 carat ordered and paid for. I now have to wait for you to send me a post free label and then have the hassell of taking them to a post office (I am disabled and an oap) I was hoping to be able wear them to a function on saturday. I am thinking of cancelling the order and getting a refund. I did ask to speak to someone having spoken to India and am still waiting!!

Ordered a set of earrings which were faulty. I returned these for a replacement which were also faulty. It has taken numerous emails to get refunds of the second pair of earrings and the postage, almost as if they hoped I would forget or give up. I’m still waiting for a partial refund (they only refunded me part of the cost) and the second postage cost. They say the refund’s been done, but nothing appears.

Absolutely ridiculous. I have bought several items from Rachel Galley without issue. I bought a pair of Molto Wave earrings in May and noticed that the clasp didn't 'click' into place, however as both earrings were the same I trusted the design, having had no previous problems. One month later after a lunch with a girlfriend I noticed that one of the earrings was no longer in my ear! These earrings clearly aren't secure. I am being denied a credit/refund or any help at all due to the fact that I am unable to return a 'pair'.....which is impossible as due to a design error I no longer have a pair! It's an endless circle of madness. I am left with one earring with a loose clasp
. Someone please see sense 🤦🏼‍♀️

Beautiful bracelet. However after three weeks of wear, most of the links are showing dints or bending out of shape. Very thin links and soft gold. In my opinion not worth the price

Bought 2 sets of different sleep stud earrings for my 5-7 year old daughters. Earrings arrived on time, we loved them. Except the backs on one pair didn't have the ball shaped backs I was expecting. But they were still screw on so I assumed fine. My daughter wore the latter pair for 3 days . On day 2 one back fell off and got lost. On day 3 the other back fell off at school. (The ones with the ball shaped backs are still going strong on my other daughter). I can only assume they sent the wrong backs on purpose and they are ill fitting. I ordered replacement ball shaped backs on day 2 as a back-up, assuming it was my child's fault. But on day 3, I was annoyed. Its not a coincidence that both came off so quickly. I rang customer service to ask them to refund the money for the replacement backs I bought as I clearly didnt get the right ones in the first place. It sounded like a call centre in India and they just read off a script and were unable to help me. I definitely wouldn't use this company again.

I have ordered 5 items from Rachel Galley and I love them all. I have the Lattice Pebble drop earrings, the Lattice Pebble ring, the Allegro ring, the Essential Rolo bracelet and the Lattice Globe pendant. All of them in beautiful shiny hallmarked sterling silver. I am currently saving for the Allegro Lattice bangle. Their items are delivered quickly and the packaging is beautiful. The jewellery boxes are luxury! I can't praise this company enough!!

Very negative experience. I ordered a pair of earrings, but they were sent to the wrong address. I spent over a month and a half trying to get a refund, but was completely ignored by customer service. After about 1.5–2 months, they finally sent the earrings — but by that point, I no longer needed them. My partner had already ordered me the same pair, and they arrived the very next day. The company refused to refund me for the original order. I’m extremely disappointed and would not recommend this store.

Great value and speedy service.
The necklace was beautiful and presented in luxury packaging. I was amazed at how quickly the package arrived

Awful company to raise an issue with . Bought sleeping stone stud earings . Stone fell out after 17 days wear . Contacted promised to send return label failed to twice . I have now returned they gave accepted received but still no refund as yet. 8 emails and still no refund . Terrible customer service extremely poor quality do not bother with this company

The stones have fallen out

This company is uncooperative, shady and heedless. My experience with them was awful, I wish I had looked them up on trust pilot. The words used by others were , scam artists and cowboys, I concur!!!!

This company took money from my credit card without authorisation. I have bought from them before and always use Klarna.
Customer support is a joke and I’ve been requesting a refund from them now for over a month. The response is always - provide more evidence. I have sent numerous screenshots proving they have acted illegally. DO NOT BUY FROM THEM THEY ARE CON ARTISTS

Indian company masquerading as a young London designer. Poor quality product, returned for refund a month ago! Keep being lied to and fobbed off with “be back to you in 48 hours” “…24 hours” “…2 hours” and finally “…1 hour”. Never came back to me, never refunded me. Absolute cowboys! Had to get a refund from my bank. Don’t touch em with a barge pole.

I bought two pairs of “sleep” stud Moissanite earrings, The backs screw in and are so tiny that it is virtually impossible to align the back with the earring and screw then on by yourself. Unfortunately after a 20 minute struggle I lost the back, cannot retrieve it and now that earring is useless without its back. I rang Rachel Galley to see if they would be kind enough to send a new stainless steel screw back but they have refused.

I ordered 2 pairs of earrings that have never arrived, as I was offered a discount at the end of the purchase process I ordered a 3rd pair which have arrived broken
Very disappointed is an understatement as 2 pairs have never been delivered and the third pair broken

I was sent the wrong item. I returned the item using tracked delivery at my own expense but told no refund. Really poor service and very disappointing. I would advise to avoid this company.

I am so thrilled with the jewellery I have sent for.And will be buying a lot more when I see it.Kind regards Val. Keep doing your hard work it's paying off.

Ordered a ring. Wrong size. They said they would send a “return envelope” - twice nothing appeared, so I paid the postage (tracked, signed for, photo evidence, the works). After contacting my bank to initiate a dispute, over a month later I finally received a refund, but not for the postage, for which they wanted my bank details (why??) To date I have not received the postage refund and doubt I ever will. Very, very dodgy- do avoid.