Rachel Galley Jewellery Reviews 

Returns process is awful. I purchased a ring which doesn't fit and want to return it. You have to email them to request a returns label which they then claim to have posted to you - I've requested a label twice now and still nothing has arrived. Very frustrating particularly as they keep inundating me with emails asking me if I liked the product and sending me endless special offers. I'm not likely to buy from them again when their customer service is so poor. Stop sending me countless emails and just send me a returns label please.

Bought bracelet & earrings by my husband for a birthday gift. Having a very quick look , they look superb. Was really disappointed that the matching necklace only came in a 20 inch length, if it had been longer I would of bought the too. Feel you're missing a trick here.
The whole process, from ordering to delivery was fantastic. Beautifully packaged. Can't wait for my birthday now.

Easy to perchase on line and always delivered within three days

I ordered a pair of earrings for my Mums birthday on the 27/11/24 with a 3-5 day despatch time. My Mums birthday was on the 10th of December and the earrings still had not arrived. I have reached out twice to ask where they are and every time just get told ‘ I will escalate with the team’ nothing happens. To add insult I am inundated with emails and text messages with special offers- try just sending me my original order. I will never purchase from this company again.

Absolutely diabolical - avoid at all costs

Appalling company. ordered a charm bracelet that was supposed to have an unusual and rare tanzanite stone .What arrived was a " filled ,fissured ruby " ie practically worthless. They have fobbed me off for over a month now.They have the bracelet back and I have neither a refund or a replacement. Im reporting them for fraud

Lovely item and quick delivery

Lovely pendant, quality as good as I hoped. It is substantial enough to notice without being too much for daywear

BEWARE.

Would not recommend this company. I have still not yet received my refund despite being told it had been processed and would be received within 3 working days, then 1 working day and now 7 working days. It has been over 2 weeks since I returned my order. They also deliberately don’t provide returns labels and also lie to you about them being posted out.

I haven't received my order. I raised a case which advised 72 hrs that was 2 weeks ago. I have emailed them twice now with no reply. I work in sales and the customer service team would never ignore an email. Very disappointed as was looking forward to my new earrings. Now having to wait 30 days to make a claim with my card company.

Fabulous jewellery and the packaging is also first class
I will definitely be buying from you again!

I’ve now bought several items from Rachel Galley and am very impressed with the quality and workmanship of all the pieces. A couple of the items are Christmas gifts, but the rest are for me. They have been well admired and I look forward to years of long wear and compliments!

Nice jewellery but absolutely abysmal aftercare I purchased a ring 2 years ago & a couple of stones came out ( not great as I always look after my jewellery) Contacted customer service who said they would send prepaid envelope 3 times. After this, they changed their mind and said I had to send it at my cost! Sent it back had to keep progress chasing.The delays were ridiculous ! I Paid for repair waited another 2 weeks to find out unbeknown to me they had sent it to old address despite me giving email updating them. Whole repair took 2 & a half months ! To be honest I’m never going to purchase anything else from them. Frustrated & annoyed and they don’t even bother reading emails properly anyway-give this company a miss and go elsewhere

Well run company

Good website easy to purchase.

Last year I purchased two bracelets from Rachel Galley and was initially impressed with the quality of the pieces. However, my experience with their customer service has been incredibly frustrating. July 2024, I contacted customer service regarding two tarnished bracelets and was initially provided with a prepaid label to return them for cleaning. Unfortunately, after sending the items, communication became severely lacking. Despite repeated attempts to follow up, I received vague responses, excuses, and delays.

After a month of waiting, I was informed that my jewelry had been found and that there would be a £20 cleaning fee. Given the level of inconvenience and frustration I had already experienced, I opted to have the items returned to me uncleaned.

To my further disappointment, the jewelry was returned in a single TJC box, rather than the original Rachel Galley boxes I had sent. When I inquired about the missing boxes, I was met with more delays and excuses.

This entire ordeal has been ongoing for an unacceptable amount of time (September 2024). I am extremely dissatisfied with the customer service I have received from Rachel Galley.

This issue still on going and now it's October. Their customer service team are clearly incompetent.

I bought some earing for a friend for her birthday. The stems on the earings are far too long for the screw fitting for them to sit correctly on the earlobe. I have emailed and had a response they would get back to me. Since then absolutely no response despite chasing it up.

I ordered two pairs of earrings. One of the screw on backs doesn’t do up properly and so the earring doesn’t feel secure. Also they stick out a long way from the ears, so don’t look attractive. I bet they don’t do refunds either for earrings! Really disappointed, I’d thought they’d be good quality but they’re not.

family purchased me gift vouchers for my birthday, ordered and had to return a few items because they a) send wrong thing b) didn’t fit. i’m nearly 2 months in with no return! 100s pounds out of pocket, and no keep sake items from my family. the 1 thing i did keep broke within 2 weeks. wouldn’t recommend rachel galley and would give no stars. very poor service and product.