Rachel Simpson Shoes Reviews 3

The shoes themselves are nice. Good leather, seem to be well made. Unfortunately they don’t fit the way I had hoped and I am trying to return them but no returns form was sent with the shoes as it says on their website it would be. Tried to contact them to get another one by email and no one answers, they don’t respond to email, phone calls voicemail nothing. The website says they are not dispatching orders but it seems like they aren’t doing anything at all. Not even sure if I can send them back now as the 14 day returns period has already passed. Only option is to sell them on, but I’ll never make back what I paid for them. Very annoyed!! Terrible customer service.

AVOID AT ALL COSTS.
I spent over £500 on shoes for myself and my mother for our wedding day. Unfortunately the quality for te price was poor as the shoes felt like they would split apart. After spending £15 on returning the shoes I contacted the company for a refund of postage costs. They didn't respond to my calls, voicemails or emails so I reached out via Instagram dm, ignored and finally had yo slate them on their posts which has now been removed, you'll also note comments have been restricted so someone clearly works there. Please ladies, save yourself heartache and avoid theses she's from their company and any others selling them. Their poor quality, not worth the money and their a scam of a 'company'. Now I'll have to contact my card issuer for a refund or physically go there to demand my refund after my wedding. Horrid company.