Racketworld Reviews 141

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Many customers were very pleased with the products, often noting their excellent condition and the wide selection available. The delivery service received high praise for its speed and efficiency, with many orders arriving quickly and well-packaged. Reviewers also appreciated the competitive pricing and the overall smooth purchasing process. However, some customers experienced significant issues with delivery, including delayed or undelivered items, and problems with specific courier services. A few people also reported receiving damaged products or facing difficulties with returns, even for items in perfect condition.

What people talk about most

Product

People report positive experiences with products, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Service

Users describe positive interactions with service, with many stating they would definitely use the company... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning... See more

Company replied

Rated 5 out of 5 stars

Emailed customer service re potential purchase and received a prompt helpful reply. Purchase went smoothly and delivery quickly of a Wilson RF 01 Pro well packaged and no issues. Would definitely rec... See more

Rated 5 out of 5 stars

I was very happy with my experience of purchasing from Racketworld. Needing to change my order half way through the process and at a very busy time, Jo was extremely helpful and facilitated the whole... See more

Company replied


Company details

  1. #109 of 139 best companies in Sporting Goods Shop
  2. #12 of 16 best companies in Tennis shop

Written by the company

Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Josh hooked me up with a new racket off…

Josh hooked me up with a new racket off the website which was strung and delivered super quickly and efficiently. He helped me select a tension for the strings and the racket plays delightfully. Quick, easy and friendly service, would recommend!

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I ordered a set of badminton rackets from this company and then requested to cancel soon after due to finding an amazon voucher which made it cheaper for me elsewhere.

They tried there best to price match and were very willing to do anything they could to help me with quick and clear communication.

This is how customer service should be and I wont hesitate to use this company in the future.

Speical Thanks to Jo who dealt with my request.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I wanted to buy a racket as a surprise gift for my partner. I know nothing about squash and we have no local specialist store so I made a trip to Racketworld in Dudley. This was an *excellent* decision!

Josh worked with me to narrow down my partner's squash racket preferences and needs, and was able to make a few suggestions that covered a spectrum of prices. I wasn't steered towards the top end rackets, and there was no attempt to upsell.

There is an excellent range of rackets in the showroom, and plenty of choice from all of the big names. I'm really grateful to Josh for taking so much time to guide me towards the most suitable in terms of price and play.

I left with a Wilson Tempest Pro, and the assurance that Racketworld would work with me to exchange it if it wasn't right for my partner.

Turns out that Josh got it spot-on, partner says it is the best racket he's played with, by a long way.

And, when I looked up the Tempest Pro online, it looks like the Racketworld price is considerably lower than elsewhere too.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Went into racketworld looking for a…

Went into racketworld looking for a tennis racket, as a beginner I wasn’t sure exactly what I was looking for but the chap there was really helpfully explaining what the best racket for me in my budget was. Great service and would 100% recommend

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer support

I bought a tennis racket from Racket world as a Christmas present for my Mum. She sadly died just before the day. Racketworld were very helpful with the refund process making it easy for me during what has been a very difficult time for me. Thank you

8 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look