My client and I have had a few conversations with RA trying to figure out his next super bike and around every corner we were disrespected and insulted which is surprising when we are looking at dropp... See more
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Felix Calderon Warranty Specialist. Felix went above and beyond with his customer service when 2 days after I gave my son a bike jersey he had a biking accident and damaged the jersey. Felix reached... See more
Company replied
Zero support after the sale. Purchased a new Bianchi frame last month and get zero consideration on parts needed to make it work. Sending back the frame now and suggest that you do research before you... See more
Brilliant Product at Excellent Price. Ordered my Assoss Mille GT Ultraz Winter Jacket with RA cycles, genuine product at a brilliant price with swift up to date tracking service by FedX. Wouldn’t h... See more
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Company details
Written by the company
The world's leading performance bicycle retailer since 1976. R&A Cycles carries road, triathlon, mountain, track, cyclocross bikes and wheels as well as clothing and accessories. Worldwide shipping
Contact info
105 5th Ave., 11217, Brooklyn, Tunisia
- 7182226000
- cs@racycles.com
- racycles.com
3.1
Average
22 reviews
Hasn’t replied to negative reviews
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I have to say
I have to say, they have a great selection but absolutely horrible customer service and support. Here is my story.
I purchased a Felt FRD from them in early November, everything was delivered as stated which was great.
After getting the bike built, I contacted them in early February surrounding two warranty/recall items (aero bar clamps and rear brakes). For a month straight I tried 7 times to get in contact with them. Once they wrote back stating they would need a few days and then never responded.
Eventually in early April, Sheila Cosgrove responded to my email stating she needed the serial number of the bike and the brakes. I provided her the bikes number within 12 hours. From there she said she would contact Felt and get back to me. Several weeks goes by, nothing. She wrote back the very end of April after I followed up with her multiple times and she said she would follow-up with Felt again.
Now it is May 22nd… since then I have tried following up three times with no response. I am heading into Ironman/race season and still have the fear of my aero bar clamps breaking or my rear breaks sticking… R&A is a bike shop, FELT states you must go through your bike shop to get parts… what can I do at this point? I am so disappointed in their absolute lack of regard for customer service and support… and now if something happens during a race that either impacts my results or causes serious injury… what do I do? Well… at that point, after months or trying… I hold them negligent.
22 May 2018
Unprompted review
Super!
Super!
Well packed, after sale super helpful .... If the price is good for you... just buy it.... they are trust worthy.
26 January 2018
Unprompted review
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