Radiancedoors Reviews 

196
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their journey was from the very first contact to the final completion of the project, noting that communication is always clear and reassuring. People consistently describe the staff as friendly, respectful, and willing to go the extra mile to ensure every detail meets expectations. Consumer feedback shows that the installation work is carried out efficiently, promptly, and cleanly, with great care taken to protect household belongings and leave spaces spotless. Buyers are also genuinely thrilled with the superior craftsmanship and exceptional quality of the doors and windows installed in their homes.

What people talk about most

Service

People report high satisfaction with the service, praising the friendly, professional, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, polite, and professional... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the premium products... See more

Product

Consumers find product to be positive, highlighting the exceptional quality of the doors and windows.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our new bi-fold patio doors installed by Radiance. From the initial query and quote through to the install Claire and Richard where excellent. We had an issue with our gaskets not being quite r... See more

Company replied

Rated 5 out of 5 stars

From start to finish the team at Radiance Doors were a pleasure to deal with. Claire was extremely helpful in guiding me through the choice of doors and gave a very competitive price for the work. The... See more

Company replied

Rated 5 out of 5 stars

This company isn't the cheapest and certainly not the most expensive but what they are makes buying from them the most sensible choice you could make. We dealt with Claire & Richard who co-own the com... See more

Company replied

Rated 5 out of 5 stars

Really glad I chose Radiance.They’re a family-run business, not just family-owned, and that shows in how they operate. Everything went exactly as it should have, from communication to installation... See more

Company replied


Company details

  1. Window installation service
  2. also in
  3. Door shop
  4. Double Glazing Installer

Written by the company

Radiance Doors Limited supply and install Composite doors, PVC and Aluminium windows & doors and Bi-folding doors within the North West.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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No recent history of asking for reviews

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4.9

All reviews

(196)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our experience of Radiance Doors has been excellent

Our experience of Radiance Doors has been 100% good. We had patio doors fitted and a new bathroom window (in a difficult place to reach).

They were efficient, friendly and did an excellent job under some difficult circumstances. Any problems that came up were dealt with quickly and professionally. They were also made aware that our cats were house cats and were mindful about this whenever they had to go out.

They also did a very good job tidying up after themselves.

Would highly recommend

3 March 2023
Unprompted review
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Reply from Radiancedoors

Many thanks for your kind words and for taking the time out to leave a review. It is really appreciated by the whole team.

Rated 5 out of 5 stars

One of the best

One of the most helpful and friendly companies we've had the pleasure of working with during the many we've undertaken since buying our home a few years back.
Everyone in the company has gone above and beyond to ensure the job was completed to very high standards and we are happy customers.
Great attention to detail, communication and workmanship.

Following our new porch turning out so well we have already put down a deposit to replace all our windows with Radiance Doors too.

Would happily recommend to anyone.

1 March 2023
Unprompted review
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Reply from Radiancedoors

Matt, many thanks for the comments, they are appreciated. The guys really got job satisfaction from the project (from initial design through to build and then installation). Looking forward to the windows! Thanks again.

Rated 5 out of 5 stars

I can’t recommend enough

I can’t recommend the team at Radiance Doors enough. From start to finish on my job they have been brilliant and showed so much care throughout the process. I have spoken with Claire to change things / check things on numerous occasions and I feel like she can’t do enough for you to make sure your job is right. The quality on everything was amazing , the fitting was spot on but most of all the customer service is Outstanding. I genuinely wouldn’t go anywhere else for my windows and doors in future. Thank you so much to Claire and the lovely lads, family business at its best.

24 January 2023
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Reply from Radiancedoors

Lucy, what a lovely review, many thanks. It is really appreciated by the whole team.

Rated 5 out of 5 stars

Prompt & very flexible

Prompt & very flexible - a pleasure to do business with - Thanks

18 January 2023
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Reply from Radiancedoors

Thank you. A really interesting job, with a great result. Appreciate the feedback.

Rated 5 out of 5 stars

Would highly recommend Radiance-doors

Would highly recommend Radiance-doors, from initial enquiry to completed work, the team were efficient, friendly and the finished result was excellent. They also clean up afterwards. Great job!

3 January 2023
Unprompted review
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Reply from Radiancedoors

Helen, thanks for a lovely review. It is appreciated by the whole team.

Rated 5 out of 5 stars

Highly recommended

Good communication from start to finish. Top quality doors fitted to time for quoted price. Fitting team worked exceptionally hard on a tricky job, were very polite and they left the house cleaner than when they arrived. The doors look great. Highly recommended.

5 January 2023
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Reply from Radiancedoors

What a great review, many thanks. The lads do pride themselves on their cleanliness and it is really nice when this is acknowledged. Thanks again.

Rated 5 out of 5 stars

Superb Job

Great local company with a high standard of work and customer service.

Claire was particularly helpful and diligent in tracking down our selections, and in guiding us through the process.

Fitters were extremely professional and completed a seamless job within the stated timescale.

Very happy with the results.

6 December 2022
Unprompted review
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Reply from Radiancedoors

Many thanks for your kind comments, the Radiance Doors team.

Rated 5 out of 5 stars

Happy friendly team

Happy friendly team, easy to talk to, professional throughout.

19 December 2022
Unprompted review
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Reply from Radiancedoors

Mr Scofield, many thanks for your comments, they are appreciated by the whole team.

Rated 5 out of 5 stars

A breath of fresh air

After asking around for advice from family and friends I was put in touch with Richard and Claire at Radiance. I initially met them at their showrooms which was ideal to look through the various styles and options available, along with discussing the security and insulation aspects or their products. Richard then came to the house to get a full feel for it and the area I live. He came up with some great alternatives to how I had planned the changes and I’m so glad I did it this way. Everything was ordered with ease and it was so nice to not be pressured or upsold. Claire kept me up to date of insulation dates and how the work would be carried out. Even me changing a few things last minute she did this brilliantly for me. Tom and Danny arrived on the agreed day and confirmed the project before setting to work. They are so polite, tidy and really cared about every little detail. The finished product looks absolutely amazing and I can’t recommend them enough. The aftercare has been first class with all of the certificates arriving and followed up by Claire. I wouldn’t go anywhere else for all future products and will be passing their details on to my friends, family and colleges.

Thanks again Rob

7 December 2022
Unprompted review
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Reply from Radiancedoors

Rob, many thanks for taking the time out and leaving your very kind review. So glad you are happy with the service you received, we always aim to ensure the job is completed to the satisfaction of the customer.

Rated 5 out of 5 stars

Outstanding Family Business providing the very best replacement window and door service around.

After Radiance doors replaced all of the windows and doors in our last house and did such a fantastic job in every respect, I have recommended them to friends and family who have all been very happy with their windows and doors too. So when we moved house recently Radiance doors were the obvious choice to change all of the windows and doors for us again.

As expected the prompt and professional service, attention to detail and outstanding focus on customer satisfaction was evident in every interaction with this brilliant family team.

Claire was our first point of contact and as ever was very helpful and knowledgable about each aspect of windows and doors and their services. Initially we weren’t quite sure what style of windows and doors we wanted, but nothing was too much trouble for Claire who arranged for Richard, her husband, to come out and visit us at home to discuss the different options available. Richard has many years of experience in the industry and his knowledge and appreciation of customers needs is outstanding. Richard was very attentive listening to our ideas and suggesting various products and designs. We spent sometime deciding what we wanted and both Claire and Richard were very helpful, patient and always available to discuss our ideas and give us some practical advice.

Once we decided what windows and doors we wanted we received a full specification and summary of all the order from Emma so that we could check it was exactly what we had discussed and make any amendments prior to the order being placed. Emma is another great team member who was always available to answer any queries we had and kept us informed of the progress of our order and arranged installation dates around our availability.

The windows and doors were fitted by Tom and Danny who were absolutely fantastic in every regard. The guys are very friendly, very clean and tidy and efficient in their work. I was really impressed by the standard of workmanship in both the removal of the old frames and the installation of the new. We had some brick work cut out to accommodate a bigger window in our dining room which Tom and Danny made a great job of. They always left each room spotless when they finished and each frame looks perfect in every respect both inside and out. We are very fussy about all aspects of work done to our home, but couldn't find any fault at all in their work, in fact they surpassed all of our expectations.

We had 9 windows, two doors and a set of patio doors fitted all of which are of top quality and perfect in every respect. We are absolutely delighted with our windows and doors and have had a number of enquiries from our neighbours.

I think we may have tested the patience of some companies, especially when we changed our mind about two windows after they had been fitted, but not a problem for Radiance, they just take any issues or problems in their stride and say; “Don’t worry, we’ll fix it”. They did just that and were very understanding, absolute professionals.

I can’t recommend Radiance highly enough and as mentioned I have recommended them to family and friends who have also been delighted with their work and service from start to finish.

This is a small family firm in Bury which prides itself for providing the level of service and quality they would expect as a family in their own homes. It is clear that each member of the team is highly committed to maintaining the very best standards in every respect of their business. If you are looking to replace your windows and doors, don’t look any further I guarantee you won’t be disappointed.

25 November 2022
Unprompted review
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Reply from Radiancedoors

Mark, what more can I say other than many thanks again. Both for your return business and your very kind words. Yes there are always challenges but it is all about how they are overcome. It was a genuine pleasure to deal with you and Caroline again. The Radiance team.

Rated 5 out of 5 stars

Wonderful Company - Highly Recommended.

We chose Radiance after getting to know Richard and Claire who are the loveliest, friendliest people you could wish to meet and I was so glad that the work that Radiance do it just a further extension of that. Super efficient, professional, tidy, punctual, fantastic workmanship and competitively priced. I have absolutely no hesitation in recommending them as I’d never use anybody else again.

21 November 2022
Unprompted review
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Reply from Radiancedoors

Rob, lovely words thank you so much.

Rated 5 out of 5 stars

Absolute Quality!!!

Amazing experience from start to finish, a company that truly cares.
A quality company is one that treats its customers right when things aren’t 100% perfect, we had a couple of minor issues over the booking just due to resource constraints but the team made sure I was well looked after. I will be using them again!

15 September 2022
Unprompted review
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Reply from Radiancedoors

Thomas, many thanks for the kind words. Things don't always go according to plan but so glad you feel like you were treated well. Thanks again, the Radiance Doors team.

Rated 5 out of 5 stars

French doors with integrated blinds and…

French doors with integrated blinds and a cat flap fitted. Great attention to detail, perfect finish, clean and tidy afterwards. Brilliant customer service from the first contact through to the fitting - a great family company, I can't recommend them enough.

10 November 2022
Unprompted review
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Reply from Radiancedoors

Debbie, many thanks for your kind words. I know the lads were really pleased and proud with the job, as it is something a bit different to the norm.

Rated 5 out of 5 stars

Recommended

Despite issues with the glass supplier a very neat job professionally done, happy to recommend.

8 November 2022
Unprompted review
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Reply from Radiancedoors

Thank you for your kind comments. It can be very frustrating when there are issues out of our control but thank you for your patience and understanding. The Radiance Doors team.

Rated 5 out of 5 stars

New Front Door

Radience Doors were excellent. They guided us through the design and choice process often suggesting ways to reduce the cost and always improving the quality. They delivered to the agreed timescales. Their installation team were polite, efficient and clean. We hardly had to clean anything after the installation was complete (a welcome surprise considering how much mess the job created during the installation).
They kept in frequent contact ensuring we were happy. We are delighted with the new door!

Totally recommend them for quality of service.

4 November 2022
Unprompted review
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Reply from Radiancedoors

Thank you both for your kind review and so glad you are delighted with your new door, it does look fantastic. The Radiance Doors team.

Rated 5 out of 5 stars

Door Replacement

Could not be happier with the job Radiance doors did. They really helped us out of a jam when our old knackered door fell off it's hinges, really went above and beyond. And the new door, they quoted really competatively for a top quality product. The communication was great always felt in the loop where we were up to ect. To top it all off the finished product looks AMAZING. We love our door, people even stop in the street to tell us how good it looks. Could not be happier

1 November 2022
Unprompted review
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Reply from Radiancedoors

Daniel, many thanks for the fantastic review and so glad you like your new door, it really looks stunning. Thanks again, the Radiance Doors team.

Rated 5 out of 5 stars

Company you can trust 100%

I can’t recommend this Company enough. We have just had windows and new door fitted and the workmanship is excellent. The fitters are perfectionists and everything finished off to such a high standard.
They also hoover and clean up everything before they leave and you have nothing to do yourself.
From the very start with Richard and then Claire we have been kept informed at every touch and turn. I am quite a nervous person and Claire was so lovely and reassuring.
If you need new windows or doors they are the company to contact and you won’t have any problems!

25 October 2022
Unprompted review
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Reply from Radiancedoors

Edna, many thanks for taking the time out to leave this fantastic review, it is really appreciated by all the team. We are really pleased that you thought the whole service was of a high standard, we aim to please! Thanks again.

Rated 5 out of 5 stars

Great local company!

This was the second time we have used Radiance Doors. The first was last year when we had them instal a new composite front door. We used them again because their customer service and workmanship is amazing. This time we had a bifold door installed, which involved widening the door opening by removing bricks, in addition to having a new window. They are a family run local company who really provide a personal friendly service and go above and beyond. Their communication and reliability are second to none and any snags are actioned without issue. I would definitely use them again in the future! Our doors look fantastic!

23 September 2022
Unprompted review
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Reply from Radiancedoors

Debbie, thanks for the lovely words they are really appreciated by the whole team. It was a pleasure to carry out the work for you both and the the transformation is amazing.

Rated 5 out of 5 stars

Excellent service from the first…

Excellent service from the first consultation to the end. Easy to talk to and very helpful, keep you informed as to progress and installation dates and deliver when promised.

2 September 2022
Unprompted review
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Reply from Radiancedoors

Jane, many thanks for your kind comments, they are really appreciated by the whole team.

Rated 5 out of 5 stars

Excellent work

Excellent work and very pleasant, efficient, and professional team of people. Would definitely invite them back.

12 September 2022
Unprompted review
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Reply from Radiancedoors

Vera, many thanks for your kind comments, they are really appreciated.

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