Radiator Cabinets UK Ltd Reviews 

317
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing product. Flawless finish. Superb customer service. I could not be more pleased. I would buy from Radiator Cabinets UK again.

Rated 5 out of 5 stars

Website easy to use. After order confirmed all details and kept in touch. Delivery service first class. Very High quality product. Fit and finish first class Would recommend

Rated 5 out of 5 stars

we bought a customised hour glass mirrored radiator cabinet. Understandably it took a while to create but when it arrived it far exceeded our expectations. Fabulous product, fit perfectly, looks amazi... See more

Rated 5 out of 5 stars

Really pleased with quality of rad cabinet, spec and finish exactly as stated on website. Delivered on time, well packaged and protected. Kept informed, provide good fixing advice. Purchased similar... See more

Company details

  1. Home Furniture Shop
  2. Fitted furniture supplier

Written by the company

Welcome to Radiator Cabinets UK, Your premier destination for custom-made radiator covers that enhance the aesthetic appeal of your space while ensuring optimal functionality. With a commitment to excellence, we have earned a reputation as a trusted provider of high-quality radiator covers that blend seamlessly into any home or office environment. At Radiator Cabinets UK, we understand that every customer has unique requirements and design preferences. Our dedicated team of skilled craftsmen combines years of experience with a passion for creating bespoke radiator covers that exceed expectations. Whether you're seeking a sleek, contemporary design or a traditional and elegant style, we have the expertise to bring your vision to life. What sets us apart from the competition is our unwavering dedication to quality. We source only the finest materials, carefully selected for their durability, functionality, and aesthetic appeal. Every radiator cover we produce undergoes rigorous quality control checks to ensure it meets our stringent standards. This commitment to excellence guarantees that our customers receive products that not only look stunning but also stand the test of time. Customer satisfaction is at the heart of our business, and we strive to provide an outstanding experience from start to finish. Our friendly and knowledgeable customer support team is always ready to assist you, offering personalised guidance and advice to help you make the right choices for your radiator covers. We take pride in our prompt and reliable delivery service, ensuring that your custom-made radiator cover arrives in pristine condition and on time. As a testament to our commitment to customer satisfaction, we invite you to explore the reviews and ratings on our Trustpilot page. Our valued customers have consistently praised our products for their exceptional craftsmanship, attention to detail, and outstanding service. We cherish the feedback we receive and continuously work to improve and refine our offerings based on customer suggestions. Whether you're a homeowner, interior designer, or developer we are your trusted partner for all your custom radiator cover needs. Transform your space today with our stunning, tailor-made radiator covers. Radiator Cabinets UK,: Your Radiator Covers, Perfected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

All reviews

(317)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in every way

Ordered two cabinets for the lounge. Arrived within the time frame promised and look superb, fantastic finish and fit exactly as expected. Really couldn't ask for anything more. Delivery guys really pleasant and delivered a day early. Considering ordering another two. Thank you Radiator cabinets.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

My husband and I saved for 5 years to…

My husband and I saved for 5 years to do the work we wanted in our retirement home. sadly he died before we could embark upon it. I had boiler replaced, walls knocked down and re-plastered and as a little luxury an expensive radiator cover to hide a very ugly radiator in my hallway. All work was instigated at the same time and everything is done, but still not radiator cover. Arrived unfinished, screws supplied to fix panels went right through to the other side and the only response I got was human error. Now almost 3 months after I ordered it I still have only a front panel. I have asked for my money back with no response.

Update
Well I finally got a response after my review and a new dispatch notice was emailed to me - unfortunately it had the wrong address on this notification so I'm not hopeful.

27 August 2024
Unprompted review
Radiator Cabinets UK Ltd logo

Reply from Radiator Cabinets UK Ltd

Hi Jacqueline,

Thank you for leaving this feedback.

I have looked into the details; The cabinet was delivered at the end of July, four weeks after you placed the order. You flagged up an issue and a member of our team drove from a project in London for over two and a half hours to retrieve the cabinet and get it back to our workshop to resolve the problem.

We explained the panel would need to be remade, which it has been, and we have sent courier details to show it’s on the way back to you. This is an eight week timeframe altogether from ordering, so I’m not sure where the three months comes from.

We are always happy to provide customers with updates when politely requested.

I’m so sorry to hear of the loss of your husband, my sincerest condolences. Your cabinet is absolutely stunning and I hope when it’s delivered and fixed in place it provides that finishing touch to your renovation project.

Of course if you decide you don’t want the cabinet I’ll get you refunded and organise for it to be collected again.

Kind regards, John

Update response:
This is the only address available on the courier system to select in this postcode. The company and the driver will contact you directly in any case. The shipment was organised prior to your review. It’s likely the wording of your emails as to why you weren’t receiving updates.

Rated 5 out of 5 stars

Very high attention to detail

There web site is so helpful and easy to use the products I ordered came on time and were better quality than I thought they would be
I highly recommend this company you will not be disappointed

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job

Great service. Excellent job. Very stylish radiator cabinet. It looked amazing. Highly recommended. Thanks John.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Ordered two cabinets recently

Ordered two cabinets recently. Company representatives were extremely helpful guiding me through how to measure correctly and ensure the specifications given for bespoke cabinets was correct. Was promised delivery in 5-6 weeks but actually arrived in two weeks. Cabinets did not disappoint. Extremely well made and now provide a great feature to our rooms doing away with ugly radiators. Could not be more pleased. Would recommend to anyone and will definitely be using again.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered an unusually large radiator…

Ordered an unusually large radiator cover for my hallway, arrived in perfect condition and loved it so much, I purchased another two of a different style for my lounge.

John, was very helpful, the service was exceptional, looking around my home now for where I will place my next purchase!

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

I requested a quote for a bespoke cabinet with an additional shoe storage to the side. Liaised with the customer service team via whatsapp to get some guidance for measurements. I provided the measures immediately, I waited to hear back, chasing multiple times for a response - my messages got completely ignored and no quote was ever given.
It’s now been 10 days since the request.
Complete disappointment.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Dreadful service, ordered 29th January 2024, despite 3 telephone calls and 2 emails re proposed delivery date no one called back and no email response therefore the order was cancelled on 27th February 2024. Out of the blue they advised delivery date of 25th June 2024!!

24 June 2024
Unprompted review
Radiator Cabinets UK Ltd logo

Reply from Radiator Cabinets UK Ltd

Hi Mr Hadley,

Thank you for your feedback. I've looked into this on your behalf.

This order was made and delivered in February 2024. It wasn't cancelled and was delivered to your address (signed for).

The order wasn't marked as complete at the time because you flagged that the mesh part of the grille was missing. That's why you only received the completion email now.

It transpired that you hadn't ordered the grille with a mesh. The website options are clear (a photo shows the grille without mesh), and we also sent a confirmation email explaining that there was no mesh on the order you placed. You didn't reply to the confirmation email to say there was a mistake, so the grille was made as you ordered.

From the notes, I can see that a colleague discussed the possibility of sending the mesh separately, so we have reached out to discuss the ordering error.

Unfortunately, although we attempted to, it's impossible to supply the mesh retrospectively and attach it correctly. Please feel free to contact us if you would like to discuss alternative options.

We are always happy to work with customers to resolve situations like this.

Kind regards,

Debbie

Rated 5 out of 5 stars

Perfect Radiator Cabinet

First of all they guided me over the phone how to fill in the dimensions etc. The cabinet arrived very quickly - just over a week. It was easy to fit (following the online video). It fits perfectly and looks great.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional quality, service and design!

I have received three different mirrored made-to-measure radiator cabinets over the last few years, and they are all of excellent quality! The design is exceptional and I have received many compliments.
They are easy to install and hardy, too, withstanding considerable knocks and bumps over the years.
I was very encouraged from the offset by the prompt and helpful service, and John has always been on hand to respond to questions and made adjustments as needed.
This is why I have now placed an order for my fourth cabinet!

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Wow! Wow! Wow!

I absolutely love my new radiator cabinets from radiator cabinets UK. The cabinets look gorgeous and I have had so many compliments on them already in only 24 hours. No mess was left behind after them being fitted which topped off an amazing experience.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This company has been amazing, the customer service has been exceptional. I was unclear if I had taken the measurements correctly given this was a bespoke order and they went to great lengths to ensure I had measured accurately. They were delivered promptly, the perfect size/colour, great quality and look fantastic. Highly recommend.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful brass grilles look stunning

I ordered a radiator cabinet for my dressing room with ornate brass grille. It was the perfect size as it was custom made and fortunately I had measured correctly. The brass grilles were delivered separately but were easy enough to fit. I had to contact the online help desk as the fixing screws to fit the grille were missing. It was after hours but an agent was still online to assist. They posted the screws out and I received them quickly. The cabinet looks great!

23 February 2024
Unprompted review
Rated 5 out of 5 stars

On ordering,the owner was very…

On ordering,the owner was very approachable and helpful when we phoned for information first.Our radiator cover arrived on time and I can honestly say it’s stunning.finished to the highest standard with attention to detail,it has really made a difference to our hall way.I would highly recommend this company to anyone looking for an exquisite piece.

18 February 2024
Unprompted review

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