I have mixed feelings about my transaction with this company I placed an order with them on 21st March and finally received it today 12th May - so it took almost 9 weeks for the light fi... See more
Company replied
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Terrible experience. I ordered 4 sconces for $700 at the end of February. It's now April 5th and there is zero movement on the Fedex website. Their Google store reviews are also fake and locked (they... See more
Company replied
Lamp has arrived irreparably broken, in bad packaging from China. Even if it had not been broken, it is not wired correctly, and would require an electrician to fix. The “customer care” team keeps res... See more
Total scam ! Product never arrived and I am asking every day to be refunded but they just ignore. Also the products pictures are not accurate because they show originals while it is in fact just some... See more
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Company details
Written by the company
Radilum — Editorial Lighting Atelier Architectural lighting for residential, hospitality, and outdoor spaces — crafted in solid brass, alabaster, and travertine. Radilum is a curated lighting atelier offering interior and landscape lighting for homes, restaurants, hotels, and exterior spaces. Our collections span pendant lights, chandeliers, wall sconces, floor lamps, table lamps, and weather-resistant outdoor fixtures — designed for spaces where lighting is treated as architecture, not afterthought. Every fixture is selected for its ability to shape atmosphere. Materials are chosen for the decade, not the season. Joints are hand-soldered. Finishes are plated to hold up under sun, steam, and salt air — important for the outdoor lighting that defines a significant part of our catalogue. ——— WHAT YOU CAN COUNT ON · UL certified — every fixture meets US electrical safety code, with damp-rated and wet-rated documentation where the room calls for it. · One-year warranty on every fixture — manufacturing defects covered, no questions. · Complimentary standard shipping across the United States. · Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling. · Insured end-to-end — coverage from our atelier to your final delivery. · US-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repair. ——— FOR DESIGNERS, ARCHITECTS, AND HOSPITALITY PROJECTS We offer trade pricing, a dedicated project specialist, 3D visualisation mapped to your architectural drawings, and custom finishes & sizing on most fixtures — often without surcharge. Apply for a Trade Account: https://radilum.com/pages/trade-account ——— WHERE TO FIND US Browse our catalogue: https://radilum.com/collections/all Email our care team: support@radilum.com Visit our website: https://radilum.com
Transit damage — covered end-to-end
Insured from atelier to your door
Every fixture leaves our atelier in a custom wooden crate, form-fit foam, felt-lined for oversized pieces. General liability insurance covers the journey from atelier to your final delivery. If anything arrives damaged, we replace it — no questions, no chargebacks.
Contact info
177 Joe Routt Blvd, , 77840, College Station, , United States
- support@radilum.com
- radilum.com
2.9
Average
89 reviews
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This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Fabulous lamps
Fabulous lamps! They look expensive and enhance my den's decor. The marble is beautiful, and the lower lamp creates great ambiance. Perfect as night-lights.
1 July 2024
Reply from Radilum
Dear customer,
Thank you for your wonderful feedback! We’re thrilled to hear that the lamps have enhanced your den’s decor and that you’re enjoying their elegant look. The beauty of the marble and the warm ambiance from the lower lamp make them a perfect choice for creating a cozy atmosphere, especially as night-lights.
We love hearing how our products bring style and comfort to our customers’ homes. If you ever need anything or have any questions, please feel free to reach out—we’re always here to help.
Enjoy your fabulous lamps, and thank you for choosing Radilum!
Best regards,
Nicole
Customer Service Team
Radilum.com
This alabaster lamps are stunning
These alabaster lamps are stunning! The nightlight in the base is a beautiful touch. Natural veining adds unique charm. The gold tone looks fake but suits my decor.
3 July 2024
Reply from Radilum
Dear Customer's,
Thank you for sharing your thoughts on the alabaster lamps! We’re delighted to hear that you find them stunning and that the nightlight feature in the base adds a beautiful touch to your space. The natural veining truly does give each piece a unique charm, making them one-of-a-kind.
We appreciate your feedback regarding the gold tone as well. While we're glad it suits your decor, we’ll definitely take your comments into consideration as we continue to refine our products.
If you have any other thoughts or need assistance, please don't hesitate to reach out. We’re here to help and always value input from our customers.
Thank you again for choosing Radilum!
Best regards,
Nicole
Customer Service Team
Radilum.com
These lamps are just as beautiful in…
These lamps are just as beautiful in person, adding class and style to my home. I love the 2-way light feature -- one lights the whole shade, and the other just the base. My hpme looks so elegant when I just have the base lit at night. They're definitely worth the money and feel really high-end!
24 June 2024
Reply from Radilum
Dear Vera Ruiz,
Thank you so much for your lovely feedback! We’re thrilled to hear that the lamps have added such elegance and style to your home. It’s wonderful to know that you’re enjoying the 2-way light feature and that it’s enhancing the ambiance of your space, whether you’re using the full shade light or just the base.
We always aim to provide products that combine beauty and functionality, and it’s rewarding to hear that you find them both high-end and worth the investment. Your satisfaction is our top priority, and it’s fantastic to know that our lamps are meeting your expectations.
If you have any further questions, suggestions, or need assistance with anything else, please don’t hesitate to reach out. We’re here to help!
Thank you once again for your purchase and for sharing your positive experience with us.
Warm regards,
Nicole
Customer Service Team
This light is a massive upgrade from my…
This light is a massive upgrade from my old builder-quality fixture. If you have even a bit of experience with installations like this, you'll find it easy to install.
19 March 2024
I'm absolutely in love with this…
I'm absolutely in love with this chandelier—it exceeded my expectations in terms of weight and sturdiness. It boasts the appearance of a much pricier fixture. Installation was a breeze, although assembling all the parts took some time, the end result was definitely worth it. The crystals are of excellent quality—heavy and clear. I deducted one star because it doesn't come with bulbs, which meant waiting a few days for delivery along with a dimmer. I plan to repost once everything is installed for a full comparison.
19 March 2024
This product is truly great
This product is truly great, especially considering its price. Installation was straightforward, although having some assistance to hold the lights while attaching the wires was necessary. Overall, it's a fantastic product with the perfect look!
17 March 2024
Installation posed a slight challenge
Installation posed a slight challenge, as I had to ensure the bracket wasn't flush to the ceiling and utilized the included screws instead of relying on existing ones. Despite this, the end results was well worth the effort—I absolutely love it!
7 March 2024
Reply from Radilum
Thank you for sharing your feedback with us! We're glad to hear that despite encountering a slight challenge during installation, you persevered and were able to achieve a successful outcome. Our goal is to provide products that not only meet but exceed your expectations, and we're thrilled to hear that you absolutely love the end result. Your satisfaction is paramount to us, and we appreciate your support. If you ever need further assistance or have any questions, please feel free to reach out. We're here to help!
This chandelier is big
This chandelier is big, beautiful, and perfectly suited for my space. Assembly was very easy, with only one set of wires and a generously sized base plate that eliminated the need for painting. It emits an awesome light that enhances the ambiance effortlessly.
5 March 2024
Reply from Radilum
Thank you for your fantastic feedback! We're delighted to hear that our chandelier has exceeded your expectations and is a perfect fit for your space. We've put a lot of effort into ensuring easy assembly, so it's wonderful to hear that you found the process straightforward. Our team takes pride in providing high-quality products, and we're thrilled that you're enjoying the beautiful ambiance created by the emitted light. Your satisfaction is our ultimate goal, and we're here to assist you with anything you may need in the future. If you have any questions or require further assistance, please don't hesitate to reach out.
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