It is always a pleasure to deal with Radiotronics. Every member of the team was excellent. Ordering was easy and straightforward. E-mails were answered very quickly. I was kept upto date every step... See more
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Review summary
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Reviews shaping this summary
Excellent pre sale contact,gave me all the info I needed over the phone as I wasn't sure what I needed but the very nice salesman weigh laid all of my apprehensions. Top store and I will be back.
I came across Radiotronics a couple of years ago when looking to upgrade radios used in School. The initial service was helpful, and since then, I have been impressed by the helpful approach, respo... See more
Great service quick reply’s keeped in touch replied to any questions I have very quickly and the guy I spoke to at the start of the conversation could not have been more helpful *****
Company details
- #11 of 97 best companies in Telecommunications service provider
Written by the company
Radiotronics is a supplier of business two way radios and professional grade walkie talkies. Radiotronics is an authorised dealers of Motorola Radios, Icom Radios, Hytera Radios, Kenwood Radios & Entel Radios. Radiotronics also stocks replacement batteries, chargers and antennas for all current radios and discontinued radios. Radiotronics stocks both licensed and licence free two way radios.
Contact info
United Kingdom
- 0345 0 955 950
- sales@radiotronics.co.uk
- radiotronics.co.uk
4.9
Excellent
564 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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A company that deals with individual…
A company that deals with individual customers and not just large businesses. Only to pleased to help me out.
Excellent.
Thank you.
30 January 2024
The belt clips were need.
The belt clips were need asap plus the price per unit was excellent.
No more wondering were you left your radio, now they take them home attached to their belts because they forget it's on them.
6 February 2024
fast reliable service
31 January 2024
Very professional and helpful
Very professional and helpful. They called to understand my needs as I was about to purchase something I did not need. Great service, delivered promptly.
16 January 2024
Items were ordered very easily online…
Items were ordered very easily online using a straight forward ordering system. The item arrived within the specified timescale.
15 January 2024
Always helpful and very fast ordering.
9 January 2024
Excellent Customer Service
I had some delivery problems & delays with a private courier due to inaccessibility issues at my delivery address. Your Radiotronics Customer Support Representative was excellent, understood my reasons for requesting an urgent delivery, so re-sent a replacement via alternate shipping means, which I received today. Excellent & timely service - many thanks.
9 January 2024
Just the usual great service as always…
Just the usual great service as always from the team!
18 December 2023
£12 delivery charge on something that…
£12 delivery charge on something that fits into a jiffy bag. I politely enquired about this and spoke to the M. D. He was extremely rude, said that he would refund the order not to do business with Radiotronics again and put the phone down. Customer service diabolical.
21 December 2023
Unprompted review
Reply from Radiotronics (UK)
The delivery charges offered by Radiotronics UK are transparent. £9.95 + VAT (correct as of December 2023) is for a tracked and insured (usually next-day) service.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff . Quick efficient service and not over priced.
13 December 2023
Reply from Radiotronics (UK)
A simple misunderstanding. The software is a download from your account.
Excellent service overall.
14 September 2023
Quick easy transaction
14 September 2023
No service on weekends for software…
No service on weekends for software orders. I could download the ordered and paid software only after three days.
27 August 2023
Found exactly what we needed
Found exactly what we needed. Delivery booking notification came very quickly after ordering with updates up to being delivered next day.
21 August 2023
Unprompted review
DO NOT BUY RADIOS FROM RADIOTRONICS
DO NOT BUY RADIOS FROM RADIOTRONICS
I had a rubbish experience with this company. We purchased 4 x expensive Entel radios and paid extra for an emergency button to be usable on the radios. When they arrived the extra programming we paid for had not been done. When I contacted the company they were rude but eventually accepted it hadn't been done. In the end I had to spend an hour updating the radios myself and the company then refused to refund the programming charge, despite having not provided the radios programmed. Very disappointing. I suggest anyone thinking of buying radios goes to one of the many other friendly suppliers available. Avoid at all costs!
15 August 2023
Unprompted review
Reply from Radiotronics (UK)
Hi Marc,
We seem to have a disagreement or misunderstanding about what you paid for.
When you pay Radiotronics UK for programming of any nature, you do not pay for us to load it into the radio - that's free. You pay for the engineering time of creating a programming file in line with your business requirement. You're paying for an outcome that delivers a solution to your business requirement.
There was an error in the initial programming.
Normal procedure is that the radios would be returned to correct an error in programming. This can be very inconvenient and so we wanted to find a better solution.
Therefore, instead of asking you to return all the radios, the engineer corrected the settings and sent you a new file (and software). This allowed you to conveniently load the new settings into the radio - on your premises.
You paid for an outcome, however the outcome is achieved, it was achieved. Your two way radios now work as expected.
It's with regret that you do not feel that Radiotronics UK has met your expectations and you felt the need to leave a negative review. However, we feel that we exceeded our normal company procedure on this occasion and delivered a satisfactory outcome.
Exactly what I asked for and timely - excellent
Really good pricing and delivery and the products I have purchased exactly what I ordered - clear delivery notices and promises kept .
Very pleased with the business
31 May 2023
Kenwood two way radio battery charger
The transaction was straight forward. The goods arrived promptly.
14 May 2023
Thanks..........
7 May 2023
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