Radonova Laboratories Reviews 

4,114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the clear and easy-to-follow instructions provided for their products, making the testing process simple and straightforward. Many people highlight the quick response times and fast turnaround for test results, often receiving them within days of mailing. Reviewers appreciate the overall service, finding the kits easy to use and the reports clear and simple to understand. However, some customers also noted issues with communication, mentioning unreturned emails and delays in receiving results, sometimes waiting months. A few other people also felt that the instructions were not intuitive or that the results were confusing, requiring further clarification.

What people talk about most

Response time

Consumers find response times to be positive, with many reviewers praising the quick turnaround for test... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the test kits and platform very... See more

Service

People report positive experiences with service, with many reviewers praising the professional, helpful, and... See more

Instructions

Users describe positive interactions with instructions, finding them clear, easy to follow, and... See more

Product

Clients share positive opinions on the product, highlighting its ease of use and the quality of the kits.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like Radonova. I used their long term test to quantify what the radon level was in my new home. I tested over a six-month period covering cold and warm seasons. The test determined I had a le... See more

Rated 5 out of 5 stars

This has been the second radon test we have done. The first one was conducted in 2016 with similar results. Subsequent to the 2016 test, we replaced 17 windows (upgraded) and are pleased to now know... See more

Rated 5 out of 5 stars

This was my first testing with Radonova. The results were higher than previous testing with Acculab. Called and discussed the findings with one of your technicians. The tech was very thorough and expl... See more

Rated 5 out of 5 stars

I appreciated the step-by-step directions. Very simple and clearly stated how to do the test and package it for return analysis. Results were received within days of mailing. Highly recommend this... See more


Company details

  1. Home Automation Company

Written by the company

Med kunder i 50 länder är Radonova världens ledande laboratorium för mätning av radon i villor, flerbostadshus och på arbetsplatser. Med hjälp av radondosorna Radtrak²®, Radtrak³®, Rapidos® och Duotrak® erbjuder man säkra mätmetoder med hög noggrannhet som är ackrediterade av SWEDAC och godkända av SSM, Strålsäkerhetsmyndigheten i Sverige. Radonova är ett svenskägt företag som bildades år 1986 för att genomföra mätningar av Cesium i samband med Tjernobylolyckan. Företaget har sina rötter i Uppsalas universitets- och forskarvärld.

Radonova - The global leader in radon measurement

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(4,114)

442 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice service!

Company was flexible about where we wanted to run the exhaust pipe out of the house even though it was more trouble. Work got done in a single day even though there was a lot to get done. Nice job!

13 May 2025
Rated 5 out of 5 stars

Radonova Laboratory Test Experience

The radon test instructions were clearly explained. The test results were quickly submitted by the USPS, as instructed, to be tested, by the Radonova Laboratory. We received the results within the same day that the test kit was received by the Radonova Laboratory. I recommend RADONOVA for future radon testing, by those who are concerned about their residence safety and wellbeing.

14 May 2025
Rated 5 out of 5 stars

The Radonova Monitor Is Essential

The Radonova monitor has been essential in helping my wife and me determine if we needed radon mitigation. Subsequently, we installed a radon exhaust system and a 24/7, whole-house filtration system. Between the two, our previous radon levels (4.1 to 6.8 picocuries) have been reduced significantly (.9 to 2.6 pico curies). Also, without Radanova continuing to monitor levels, day after day, we wouldn't have known which system was working or by how much. Radonova helped guide us to the best air quality possible for our home.

21 April 2025
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service , even in denial 😂 we confronted them that the detector was outside and numbers are incorrect on what they told that gas sipped in from inside to outside 😂 what a joke! we will be researching other solutions.

22 April 2025
Radonova Laboratories logo

Reply from Radonova Laboratories

Dear Customer,

All 3 of your detectors have been exposed to quite a lot of radon gas. It's to bad that you don't trust the results. The only reason they can have been exposed wrongly is if the vacuum sealed package was damaged or open before the measurement started, and that they was stored in a location with a lot of radon.

Best regards,
Radonova Laboratories

Rated 5 out of 5 stars

Happy…

I was happy to see the result and that it was tested to day you received it. THX

5 May 2025

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