Rae Thebrand Reviews 

Non existent customer service…no phone number…do not order! Tried multiple times to email with no result. I wanted to exchange a skirt for a different size…ran REALLY SMALL BTW! Someone finally emailed me back saying they would send a replacement if I sent $10 so I responded right away…yet again no response.

Bought a pair of trousers from them and wanted to return them.

Their website says items will have a returns sticker in the package, but mine didn't and the receipt slip in the parcel said to contact them to return.

I have now tried to email them and message them via their 'contact us' page (the only two available options) multiple times and have had absolutely no reply.

So now I'm stuck with a pair of trousers I don't want.

Customer service is absolutely non existent!!!!!!!!!!

Update: The company finally replied to me, all my emails went to their spam folder (which I assume they have turned off junk filtering now). They responded with the address to return them to on two off my emails I had sent them. Both addresses were slightly different with different unit numbers and the postcode was incorrect on one of the emails. I did however receive my refund quickly after I sent the trousers back.

I am updating my review from 1 star to 4 stars. They have good products that fit nicely and are in good materials. Refund was prompt after the other issues were sorted out. I am assuming the email spam problem has been solved. One star lost due to the returns address being given to me incorrectly on one of the emails.

If you need to return the address is their parent/sister company Carmel Clothing:

Rae The Brand
C/o Carmel Clothing
Unit 1
55-57 Holmes Rd
London
NW5 3AN

If you're booking a pick up from Royal Mail and thus need to select it in the drop down box, it is just the Carmel Clothing one. :)