I choose Raffle House for high-end but realistic properties, and a cash alternative so no selling stress. I wanted to up-grade my subscription but the website was unclear about start date and canx of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would be lovely to win one of these houses and they all look wonderful . My only issue is as a pensioner to get the discount they take you thro all these stages and once you get the code there's no wa... See more
Company replied
I did a single raffle towards the end of 2025 and didn't want any more at the time. I picked up that another one first of January, and now another MBNA on 1st February, that I did not want, or ask fo... See more
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Three things make Raffle House really stand out to me: 1️⃣ Winners can choose cash instead of a house – which is a huge plus. Selling a property isn’t always easy and can quickly eat into you... See more
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Company details
Written by the company
Raffle House gives you the chance to win your Dream Home, Stamp Duty and legal fees paid, whilst also donating money to worthwhile charitable causes.
The 27th Dream Home Draw is live
Written by the company
- Enter to win this £2m Cheshire Dream Home
- It's time to win big and give to charity. Dreams. Start. Here.
Win the home you've always wanted
Astonishingly better odds than Euromillions
With odds significantly better than Euromillions and ticket bundles at just £10, you have a real chance to change your life forever with Raffle House.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- info@rafflehouse.com
- rafflehouse.com
Raffle House is Where Dreams Live
4.3
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service help via whatsspp
21 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Valerie,
Thank you for your kind feedback!
Providing exceptional customer support is always our top priority, and we’re delighted to hear that this was reflected in your experience.
If you need any assistance in the future, please don’t hesitate to contact us. We’re always happy to help!
Absolutly first class customer service…
Absolutly first class customer service staff.
Responses very quickly .very polite and respectful sorted my problems out immediately really helpful super team
Highly recommended compay
20 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Peter,
Thank you so much for your kind words. We’re thrilled to hear that our team was able to assist you quickly and politely and that your issues were resolved to your satisfaction.
If you need any further assistance in the future, please don’t hesitate to get in touch — we’re always happy to help.
The price is good
The price is good
The customer service response is very good and thorough
I just hope I can be a winner 😁🏆
Good luck everyone
13 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Elaine,
Thank you for your kind review.
We always aim to provide exceptional customer support, and we’re glad to hear that this was reflected in your experience.
We wish you the very best of luck in the draws, and should you need any further assistance in the future, please don’t hesitate to get in touch.
You have to be in it to win it
Raffle House is a great way to scoop a fantastic house , I've been buying tickets for each draw , hopefully one day I shall get that phone call 🤞
19 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Divinder,
Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve been enjoying participating in our draws. We wish you every success and the very best of luck in the upcoming draws.
Is this just one big scam!
Been entering for over a year, did not win a single thing! As for the ‘free postal entry’, how much of a scam is that? And the winners that are being advertised, all seem to have commonality.
CIVICA…the same organisation that does OMAZE🤔 who are just as bad!
13 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi there,
Thank you for sharing your feedback; we genuinely understand the frustration of participating over time without a win.
Please be assured that every ticket, including those from free postal entries, has an equal chance of success and is processed with the same validity as paid entries.
Winners are selected by Civica through a verified random process that does not take personal characteristics into account, ensuring a completely fair and unbiased outcome for every draw.
Should you require any further clarification, please do not hesitate to contact us at info@rafflehouse.com, and our team will be happy to assist.
For the very first time I was helped by…
For the very first time I was helped by a service provider. For me raffle house is simply great
13 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Paul,
Thank you for your feedback.
We’re pleased to hear that your experience with our support team was positive and that you felt properly assisted.
Should you require any assistance in the future, our team is always happy to help.
Fantastic customer service
Very helpful to solve any problems you may have
13 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Norman,
Thank you for your feedback.
We’re pleased to hear that you found our team helpful. Providing effective and reliable support is very important to us, and we’re always here should you need any assistance in the future.
Taking unauthorised payments
Taking unauthorised payments, haven't been subscribed for years, you've just taken 2 payments from my account
13 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Hannah,
Thank you for sharing your review.
Please note that all payments processed through our platform are secured by 3D authentication, which requires cardholder authorisation before a transaction can be successfully completed.
To allow us to review this matter in detail and provide appropriate support, please contact our support team at info@rafflehouse.com, and a member of our team will be happy to assist you. If you wish to be refunded, we will of course oblige - we're in the business of keeping our customers happy!
Excellent customer service
Excellent customer service. I had a question and sent an email on a Sunday afternoon. I received a response within a few hours.
11 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Stephen,
Thank you for taking the time to share your experience.
We strive to deliver exceptional customer support, and we’re pleased to hear that this was reflected in the service you received. If you have any questions or require assistance in the future, please don’t hesitate to contact us — our team will be happy to help.
Great communication through whatsapp…
Great communication through whatsapp chat
11 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Giulia,
We’re glad you found our communication through WhatsApp clear and helpful. Should you need any further assistance in the future, we’re always happy to help.
Query answered very promptly
I had a query which was answered very swiftly which I very much appreciated. Even when I asked another question I was promptly responded to.
6 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Anita,
Providing professional customer support is very important to us, and we’re pleased that this was reflected in your experience. Should you require any further assistance in the future, we are always happy to help.
The prizes are amazing and life…
The prizes are amazing and life changing. Each time someone’s life is getting changed. The charity’s that you guys are supporting is appreciated. Hopefully one day my life will be changing like others
6 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Harry,
We’re so pleased to hear you appreciate the prizes and the charities we support. Every draw truly does change a life, and we wish you the very best of luck in our draws!
Dealing with a flesh,& Blood agent
it was easy dealing with a flesh and Blood agent took just a few minutes to guide me to my subscription easily 5stars
5 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Warwick,
We’re glad our team could help you manage your subscription quickly and easily.
If you need any further assistance in the future, we’re always happy to help.
I paid £25 and the tickets were not…
I paid £25 and the tickets were not sent, but should have been straight away. Also they did not get back to me. Supposed to be 24/7. These are scammers
3 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Andrew,
Thank you for taking the time to leave your feedback.
We always aim to send tickets promptly, though occasionally they may land in spam or junk folders.
We can confirm that your tickets have now been sent, and this has also been confirmed via our conversations on WhatsApp.
If you need any further assistance or have any questions, please don’t hesitate to contact us at info@rafflehouse.com — we’re always happy to help.
A good site with lots of useful…
A good site with lots of useful information, and a great review of the prizes we can win in the house competitions. Lovely... always hopeful :)
Well done, guys...
2 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Stephen,
Thank you for your lovely review!
We’re really pleased to hear you find the site informative and enjoy our prizes.
We wish you the very best of luck in the draws!
Their Customer Service - brilliant!
Their Customer Service is brilliant! I am relatively new to Raffle House and had a query with regard to my subscription. They not only came back to me quickly, but answered my query with a full explaination. Very satisfied customer!
1 January 2026
Unprompted review
Reply from Raffle House Ltd.
Hi Steve,
Thank you very much for your kind review!
We’re delighted to hear you had a positive experience with our customer service. We always aim to provide quick and highly professional customer service, and it’s great to know this came through.
If you need any further assistance in the future, please don’t hesitate to reach out; we’re always happy to help.
Amazing houses … you gotta be in it to…
Amazing houses … you gotta be in it to win it. Great charities too 🙏
31 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Martin,
Thank you for your wonderful review. We truly appreciate your kind words about our Dream Homes and the charities we work with.
We wish you the very best of luck in the upcoming draws!
Amazing Outcome To My Query THANK YOU
Despite myself making a huge mistake by not clicking on the correct link Raffle House very kindly honoured what I thought I had purchased which is amazing of them as they were under no obligation whatsoever to do so .. THANK YOU
31 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Annie,
We’re delighted to hear that we were able to get your issue resolved. We wish you the very best of luck in the draw!
If you ever need any assistance, we’re always happy to help.
Speedy response to an enquiry
Speedy response to an enquiry. Really helpful, Thanks Raffle House! I’m so looking forward to the draw as this would mean the world to me and my family.
29 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Emma,
We’re delighted to hear that you found our response helpful. We wish you the very best of luck in the draw!
If you ever need any assistance, we’re always happy to help.
No questions why I had cancelled my…
No questions why I had cancelled my subscription. They were so lovely.
30 December 2025
Unprompted review
Reply from Raffle House Ltd.
Hi Rosemarie,
Thank you for your kind words. We’re glad to hear you had a positive experience with our team.
We hope to see you back soon, and if you ever need any assistance in the future, we’re always happy to help.
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