Railboard Reviews 

937
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, reviewers overwhelmingly had a great experience with this company. Consumers appreciate how exceptionally intuitive the mobile application is for planning daily commutes, checking accurate real-time train schedules, and purchasing affordable tickets without any hassle. Travelers frequently praise the seamless integration with digital wallets, clean interface layouts, and the substantial financial savings discovered through automated split ticketing options. However, some customers also noted occasional application navigation challenges, along with certain feature limitations when attempting complex group bookings or advanced route planning. Some reviewers additionally mentioned that discovering specific ticket types or troubleshooting minor interface confusions required additional patience during initial use.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Application

Customers had positive experiences with application, describing it as an essential tool for planning trips,... See more

Website

People report positive experiences with website, finding it a great one-stop shop for planning rail trips,... See more

Booking process

Users describe positive interactions with booking process, highlighting how easy it is to manage... See more

Price

Consumers find price to be positive, highlighting that tickets are reasonably priced and often cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Railboard is brilliant and does everything. You can plan journeys between any stations and specify ‘via’ or ‘avoid’ stations. See all ticket options and buy them with no commission or ‘split tickets’... See more

Company replied

Rated 5 out of 5 stars

Railboard is a very nice system to use. It keeps your railcard stored, so you don’t need to re‑enter anything, and the layout is clearer than some other apps, though broadly similar. I tend to us... See more

Company replied

Rated 5 out of 5 stars

The application is easy to use and Railboard saved money by finding us split tickets from London to Manchester. When we got on the train, our reservations weren’t for the whole leg and weren’t next t... See more

Company replied

Rated 5 out of 5 stars

I've used several train apps - Railboard is the best: - best - it's the easiest to navigate and use - favourite stations/journeys - live tracking and planned trips - adds journeys to calenda... See more

Company replied


Company details

  1. Railway ticket agent

About Railboard

Written by the company

With the Railboard iPhone or iPad app, you can save lots of money by finding super-cheap split train tickets. Plus, you have easy access to live train times powered by National Rail Enquiries.

With Split Tickets, our clever algorithms find combinations of tickets that together offer the same journey but at a lower price than a regular ticket.

This is done by splitting regular train tickets at calling points along the journey. So instead of one ticket from A to C, you have two tickets from A to B and B to C. However, you stay on the same train as normal. There is no requirement to alight and re-board. And we do all the hard work to find them for you!

But that’s not all; Railboard has tons of other features:
  • No booking fees.
  • Instant etickets, which you can add to Apple Wallet.
  • Buy with Apple Pay.
  • Supports Dark Mode.
  • Set your railcard to get railcard discounts.
  • Easily request refunds using an online form inside the app.
  • Receipts available inside the app.
  • An easy button to add journeys to your calendar.
  • You can optionally toggle off seeing ticket prices.
  • You can choose to see only direct trains.
  • National Rail departure and arrival boards.
  • Official National Rail platform numbers.
  • Clear disruption, delay, and cancellation notices.
  • Pin trains and journeys for easy access later on.
  • You can save route searches for quick access.
  • Optional settings, so you can customise Railboard to how you like it.

Download on the App Store


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

937 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(937)

226 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer support

The application is easy to use and Railboard saved money by finding us split tickets from London to Manchester. When we got on the train, our reservations weren’t for the whole leg and weren’t next to each other which was disappointing. I emailed Railboard not expecting a response and within ten minutes someone had emailed me back, apologised for the mix-up and changed our reservation for the journey home. Absolutely top class customer service. Thank you, Railboard.

6 March 2026
Unprompted review
Railboard logo

Reply from Railboard

Thank you for the fantastic review, Jane! I'm glad we were able to help! ~Jon

Rated 5 out of 5 stars

Love the split tickets savings I make!

Railboard is such a great app with clear screens and really easy to use. A really wonderful feature is how it uses split tickets which can make big savings - I just saved £8 on a one hour journey. You get multiple tickets but all you need to are the first and last in the journey to get and out of the barriers. It's so easy and such a saving! I always get e-tickets when available (almost always) which makes it even more simple.

16 March 2026
Railboard logo

Reply from Railboard

Thank you for the brilliant review, Val! ~Jon

Rated 5 out of 5 stars

Great app

Great app. Accurate and easy to use.

13 March 2026
Railboard logo

Reply from Railboard

Thank you for the nice review, Alan! ~Jon

Rated 5 out of 5 stars

My new favourite app

My new favourite app
Finally! A UK rail app that shows live departures and offers a nice booking experience (split tickets, Apple Pay, invoice, add to calendar etc).
All without ads. Excellent.

11 March 2026
Railboard logo

Reply from Railboard

Thank you for the amazing review, Paul! ~Jon

Rated 5 out of 5 stars

Clearly designed by rail users

The app has clearly been designed by people who use it. Layout is logical, being able to plan, pin, add to calendar, buy tickets (including split) easily. This is my default app that I recommend to everyone.

11 March 2026
Railboard logo

Reply from Railboard

Thank you for the fantastic review, Gordon! ~Jon

Rated 5 out of 5 stars

Impressed

Really like the simplicity and ease of booking rail tickets and also checking train times. Requested a refund as I had to change my booking, and received it in my bank account within hours. Impressed.

23 February 2026
Railboard logo

Reply from Railboard

Thank you for the nice review! ~Jon

Rated 5 out of 5 stars

Just a really easy app to use

Just a really easy app to use and to navigate round. You get your e-tickets and confirmation email almost as soon as you press enter for the final transaction. Whenever I've had any reason to get in touch with them, they've been fantastic.

1 March 2026
Railboard logo

Reply from Railboard

Thank you for the superb review, Steve! ~Jon

Rated 5 out of 5 stars

Straightforward

Straightforward ticket purchase process. No fees

20 February 2026
Railboard logo

Reply from Railboard

Thank you for the nice review, Sarah! ~Jon

Rated 1 out of 5 stars

App completes sales in error

The app sometimes has problems stating it will not complete a sale meaning you buy your ticket elsewhere. Beware - it will complete the sale anyway and the company will not refund.

28 February 2026
Unprompted review
Railboard logo

Reply from Railboard

Hi Scott,

I’m really sorry that we weren’t able to offer you a refund on this occasion. Unfortunately, we couldn’t find any evidence that an issue occurred during the booking process, so we can’t issue a refund.

When a booking is successfully made, a confirmation email is sent immediately, even if there is a network error when confirming the successful booking in the app. So, in the future, when booking through Railboard or other apps, if you encounter a similar issue, we would recommend checking your email before re-booking the ticket elsewhere.

Again, very sorry for the disruption and that we were not able to issue you a refund.

~Jon

Rated 4 out of 5 stars

The trains ran on time

The trains ran on time, my journey was quick and the carriages were clean. Staff were polite and helpful.

27 February 2026
Railboard logo

Reply from Railboard

Thank you for the nice review! ~Jon

Rated 5 out of 5 stars

I was sent a link to the app by a…

I was sent a link to the app by a family member.
After some trial and error I managed to make my bookings.I wasn’t sure how to pause a journey to allow a family meeting, so made separate booking.
Overall said system which I need to be more familiar with.

26 February 2026
Railboard logo

Reply from Railboard

Thank you for the review, William! ~Jon

Rated 5 out of 5 stars

Great no nonsense UI

Great no nonsense UI. Best app for tracking trains and platform changes. Easy ticket purchasing.

23 February 2026
Railboard logo

Reply from Railboard

Thank you for the great review, Adam! ~Jon

Rated 5 out of 5 stars

It works!

Easy to book, easy to pay, multiple tickets added to Apple Wallet with one tap, good clear and uncluttered design.

19 February 2026
Railboard logo

Reply from Railboard

Thank you for the excellent review!

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