Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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Review summary
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103k reviews
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Helpful super team sorted out my typo…
Helpful super team sorted out my typo in my email address and made sure I had my tickets. Thank you team for the great work.
15 June 2026
Reply from Rail Europe
Hello Graham,
Thank you for your feedback.
We're delighted to hear that our customer service team was able to help correct the typo in your email address and ensure you received your tickets. It's wonderful to know that the support you received made a positive difference to your experience.
We truly appreciate your kind words and thank you for choosing Rail Europe for your journey.
It was simple.
14 June 2026
Reply from Rail Europe
Hello David,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Arvinderjit,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello,
Glad to know that you had a seamless booking experience. Hope you will consider us for your future trips as well.
Easy flow on my IPhone
Easy flow on my IPhone. But I would like to sit next to my two traveling partners.
How can you make this happen?
Are you able to assist me to change my seats so I can sit next to them?
Thank you for your prompt response to my above concern. Per your suggestion, once I board the train I will speak to the train manager and see if he is able to assist with my seat request to sit next to my traveling companions.
Thank you again.
14 June 2026
Reply from Rail Europe
Hello Stacey,
Happy to know that your booking went smoothly.
Please note that seat allocations are managed directly by the rail carriers’ own reservation systems. As a distributor, we do not have the ability to modify, control or influence how seats are assigned. We recommend speaking with the train manager once onboard. In many cases, train staff are able to assist with seat changes, provided there are suitable options available.
We hope this clarifies the situation. Should you have any further questions or need assistance, our Support Team is always available to help.
Reply from Rail Europe
Hello Clive,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy booking experience
Our flight arrived late and we missed our train. It was very easy to use the mobile app to cancel or our train reservation, request a refund, and book a new reservation that worked with our updated arrival time.
14 June 2026
Reply from Rail Europe
Hello Banning,
We have streamlined our platform to make cancellations and rebooking quick and easy. Hope you will consider us for your future trips as well.
very easy to follow website
14 June 2026
Reply from Rail Europe
Hello Catherine,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Rail Europe is easy to use!
The train schedule was convenient and easy to understand. The booking process went smoothly on my Iphone. The Iphone ticket worked well.
The trains were clean and and we always got a seat.
26 May 2026
Reply from Rail Europe
Hello Barbara,
Happy to know that your booking went smoothly and that you had an amazing train ride. Thanks for sharing your experience with us!!!
Good service thank uou
15 June 2026
Reply from Rail Europe
Hello Hripsime,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Gabriele,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Very limited seats available
The very limited seats available to pass holders made it virtually impossible to book trains for any of the dates we needed. The lack of viewability of available seats for passholders prior to purchasing the pass made the whole process daunting and frustrating.
14 June 2026
Reply from Rail Europe
Hello Vanessa
Thank you for sharing your feedback. We are sorry to hear that you found the reservation process for your Eurail Pass frustrating.
Please be aware that rail carriers allocate only a limited number of seats for Eurail Pass holders on services where reservations are required. These allocations can sell out quickly, particularly on high-speed routes, popular services and during peak travel periods.
The number of seats made available to Eurail Pass holders is determined entirely by the rail carriers themselves. Once the allocated quota has been exhausted, no additional pass holder reservations can be released. This policy forms part of the agreement between Eurail and the individual rail operators and is unfortunately outside Rail Europe's control as a distributor.
While we understand that greater visibility of pass holder availability before purchasing a pass would be helpful, reservation availability can change constantly as bookings are made and cancelled. For this reason, availability is ultimately managed through the rail carriers' reservation systems.
To maximize the chances of securing reservations on popular routes, we generally recommend booking as far in advance as possible, especially when travelling during busy periods or on high-demand services.
We understand how disappointing it can be when reservations are not available for your preferred travel dates and hope this helps clarify the situation.
ease of booking and selection
10 June 2026
Reply from Rail Europe
Hello George,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Nice ride but I didn't understand the…
Nice ride but I didn't understand the train seats. Be reminded that sometimes your travelers are tourist.
13 June 2026
Reply from Rail Europe
Hello Julie,
Thank you for your feedback.
We're pleased to hear that you enjoyed your train journey. We also appreciate your comments regarding the train seats. As an authorized ticket distributor, Rail Europe helps travelers book rail tickets, while onboard services and seating arrangements are managed directly by the rail operators.
That said, we understand that train seating systems can sometimes be unfamiliar, especially for tourists, and we appreciate you sharing your experience. Feedback like yours is valuable and helps highlight areas where travelers may benefit from additional information.
Thank you for choosing Rail Europe, and we hope you enjoy many more journeys ahead.
I would give you 5 stars
I would give you 5 stars, except that when I wanted to change my reservation, just to depart 2 hours earlier, I discovered that I could not change it, even with a fee.
14 June 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback.
We're pleased to hear that your experience was otherwise worthy of 5 stars, though we understand your disappointment when you found that your ticket could not be changed to an earlier departure.
We see you booked Deutsche Bahn (DB) train trip Frankfurt am Main - Amsterdam, which cannot be exchanged or canceled as per the fare conditions of the trip. Hence, you were unable to make any changes.
As an authorized ticket distributor for European rail operators, Rail Europe makes available the fares and conditions provided by the rail carriers in real time. The exchange and refund conditions for each ticket are set entirely by the rail operator, and unfortunately we are unable to modify or override those rules.
The fare conditions for each ticket are displayed during the booking process so travelers can review them before purchase. For future trips where plans may change, it may be worth considering fares that offer exchange or refund options, where available.
Hope this helps.
We appreciate you taking the time to share your experience and hope you have a happy journey.
Reply from Rail Europe
Hello Albert,
Thank you for your feedback.
We're delighted to hear that everything was clear and easy to use. Making the booking process straightforward and user-friendly is something we strive for, so it's wonderful to know your experience reflected that.
Thank you for choosing Rail Europe, and we wish you a fantastic journey.
The website was easy to use and prices…
The website was easy to use and prices were in USD which was super convenient.
14 June 2026
Reply from Rail Europe
Hello Kyle,
Thank you for your feedback.
We're delighted to hear that you found our website easy to use and that being able to view prices in USD made the booking process more convenient. We know how helpful it is to see costs in a familiar currency when planning a trip, so it's great to know that added to your experience.
Thank you for choosing Rail Europe, and we hope you have a wonderful journey.
Very easy to use app workout very well
14 June 2026
Reply from Rail Europe
Hello Kelly,
Thank you for your feedback.
We're so pleased to hear that you found the app easy to use and that it worked well for your travel planning needs. Making the booking experience simple and reliable is always our goal, and it's wonderful to know we delivered that for you.
Thank you for choosing Rail Europe, and we wish you a fantastic trip.
Always easy to use.
10 June 2026
Reply from Rail Europe
Hello Paul,
Thank you for your feedback.
We're delighted to hear that you continue to find Rail Europe easy to use. Making the booking process simple and convenient is something we work hard to achieve, so it's wonderful to know it's been a consistent experience for you.
Thank you for choosing Rail Europe, and we wish you many more great journeys ahead.
Easy to access training times but a bit…
Easy to access training times but a bit confusing when I wanted 1st class seats.
14 June 2026
Reply from Rail Europe
Hello Alison,
Thank you for your feedback.
We're pleased to hear that you found it easy to access train times. We also appreciate your comments about selecting First Class seats. Feedback like yours helps us better understand where the booking experience can be clearer and more intuitive for our customers.
In case your concern is related to " where to find the first class fare", note that our website selects lowest class of service by-default while booking. Customer need to change to higher class manually, and our below dedicated guide can help you know where you can find the list of available classes of service while booking:
Guide link:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Hope this helps.
Thank you for choosing Rail Europe, and we hope you have a wonderful trip.
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