First time traveling by train in Europe. Trains were comfortable and efficient. Problem was with booking. We booked on an English language site, but tickets subsequently printed in German only. When... See more
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Review summary
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We recently booked for one way travel in September from Paris to Toulouse a ten on to Barcelona via Narbonne two days later. In general the online reservation services was efficient but there were a c... See more
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Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
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I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose t... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103k reviews
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Definitely a worthwhile way to book…
Definitely a worthwhile way to book trains. The site is easy to navigate around and provides good explanation of ticket levels etc. After your payment the tickets are emailed quickly.
8 June 2026
Reply from Rail Europe
Hello Jetz,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Michael,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to find the tickets
9 June 2026
Reply from Rail Europe
Hello Colin,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
The process to book a ticket on line…
The process to book a ticket on line was straight forward and when I needed assistance post booking to ensure I had printed out my ticket, the staff were very responsive and assisted me. Very much appreciated.
Thank you.
9 June 2026
Reply from Rail Europe
Hello Marisa,
Thank you for your kind feedback. We are delighted to hear you found the booking process straightforward and that our team was able to assist you promptly with your ticket after booking. We truly appreciate your kind words and look forward to assisting you on your future journeys.
Easy booking an Eurail Global pass and train journeys!
Booking an Eurail Global pass and individual train journeys was easy!
7 June 2026
Reply from Rail Europe
Hello Chris,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Tom,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy, convenient booking
I used the site to book train tickets. It was easy to find the information I was looking for and easy to book it and make payment. I received a confirmation immediately. The whole process was very clear and smooth. Thank you.
8 June 2026
Reply from Rail Europe
Hello Lyla,
Thank you for your wonderful feedback. We are delighted to hear you found the information easy to find and that the booking and payment process was clear and smooth. We look forward to assisting you on your future journeys.
I didn't find the site easy to navigate. I ended up ordering several nonrefundable and several refundable tickets instead everything the same. two
I didn't find the site easy to navigate.
8 June 2026
Reply from Rail Europe
Hello Dee,
We are sorry to hear that you found the website difficult to navigate and that the booking process did not meet your expectations.
After reviewing your booking, we can see that tickets with different fare conditions were selected and purchased. During the booking process, the fare conditions applicable to each ticket, including whether they are refundable or non-refundable, are clearly displayed from the journey search stage through to the basket review page before payment is completed.
We understand that managing multiple journeys and fare options can sometimes be confusing, particularly when different flexibility levels are available for different segments of a trip. We encourage customers to carefully review the fare conditions shown for each ticket before completing their purchase to ensure the selected options meet their travel needs.
We hope this helps clarify the situation and should you need any assistance, our Support Team remains available to help.
Reply from Rail Europe
Hello FJ,
Thank you for your feedback.
We're glad to hear that you found the booking process easy to use and that adding your railcard went smoothly. We appreciate you sharing your experience and hope you have a great journey ahead.
Great experience.On time start.
9 June 2026
Reply from Rail Europe
Hello Roliph,
Thank you for your feedback.
We're pleased to hear that you had a great experience and that your journey started on time. Thank you for choosing Rail Europe, and we hope you enjoy your trip.
Reply from Rail Europe
Hello Alison,
Thank you for your feedback.
We're glad to hear that you found the booking process easy and that your tickets were conveniently stored for your journey. We appreciate you taking the time to share your experience.
Reply from Rail Europe
Hello Christopher,
Thank you for your feedback.
We're glad to hear that you found the process easy to complete. Making rail travel simple and convenient is what we strive for, and we appreciate your review.
Very poor customer service
Very poor customer service. Has to be a better process to change tkts rather than emailing back and forth.
You need a customer service telephone number to speak with a real person or same for chat session.
2 June 2026
Reply from Rail Europe
Hello Andrew,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration you experienced while trying to change your ticket and the delays you encountered during the process. We understand how important it was to receive a timely response, especially with your travel plans and work commitments approaching.
After reviewing your customer service case, we can see that your request to exchange the ticket was received before departure and that our team worked on both the exchange request and the subsequent review of your refund request. We also understand that, due to the circumstances, you ultimately purchased an alternative ticket directly through Renfe in order to complete your journey.
We understand that the outcome was not what you had hoped for. While we submitted your case to the rail operator for exceptional consideration, the operator ultimately declined to authorize a refund for the original ticket under their policies.
We see that your case is still under review and ongoing, as our team has been actively coordinating with the rail operator regarding your request. We also note your latest response to the information requested, which has been shared with the relevant team handling your case. They will review this and get back to you with the next update as soon as possible.
In terms of contacting us, we currently do not offer support via telephone. However, if you would prefer a live chat-style interaction, you can simply reply to your ongoing case and request to speak with a representative via chat, and our team will be happy to arrange this where possible.
We appreciate your patience while this is being looked into, and we understand how important it is for you to have a clear resolution.
Thank you again for your continued cooperation.
Excellent and simple to use service
8 June 2026
Reply from Rail Europe
Hello Peter,
Thank you for your feedback.
We're delighted to hear that you found our service excellent and simple to use. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Reply from Rail Europe
Hello Mark,
Thank you for your feedback.
We're pleased to hear that you enjoyed the website and found the booking process seamless. It's great to know that planning your trip was straightforward and convenient.
Booking Eurostar reservations straightforward once I had found the right page.
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home page would have been very helpful.
8 June 2026
Reply from Rail Europe
Hello Jenny,
Thank you for your feedback.
We're pleased to hear that booking your Eurostar reservations for your Interrail passes was straightforward once you found the correct page. At the same time, we appreciate your comments about the difficulty in locating it initially.
Feedback like yours is very valuable, and we'll be sure to share your suggestion regarding a more direct path from the homepage with the relevant team. Making it easier for travelers to find the information and booking options they need is always something we're working to improve.
Thank you for choosing Rail Europe, and we hope you have a fantastic trip.
Reply from Rail Europe
Hello Leo,
Thank you for your feedback.
We're glad to hear that you found our website very easy to use. We appreciate you choosing Rail Europe and wish you a fantastic journey.
thoughtful planning that requires an account
I loved to have a europe-wide train booking portal. I was especially pleased by the journey information, noting special conditions when changing stations in larger cities (like "please only choose this if you feel confident navigating Madrid"). This really helps in picturing the travel plan.
Riding TGV was as awesome as usual.
Unfortunately, not having an account didn't connect my ticket 2 weeks after I had booked it on the day of travel. I'd have loved to receive live updates regarding my journey. In the end, this cost me 2 hours at Gare du Lyon station because I didn't get an upfront notification. I will still make an account now because I appreciate the offer.
13 May 2026
Reply from Rail Europe
Hello Clemens,
Thank you for your thoughtful feedback.
We're delighted to hear that you enjoyed using Rail Europe to plan your journey and that the travel information, particularly the guidance around station changes and connections, helped you feel more confident about your trip. It's also great to hear that your TGV experience lived up to expectations.
At the same time, we're sorry to learn that you missed important journey updates and experienced a delay at Gare de Lyon as a result. We understand how frustrating that must have been. While creating an account can make it easier to manage bookings and access trip information in one place, we appreciate your feedback regarding notifications and the overall travel experience.
Below is our guide on Rail Europe account creation which you may find helpful:
https://help.raileurope.com/article/41674-using-your-raileurope-account
Thank you again for taking the time to share both the positive aspects of your journey and the areas where we can improve. We truly appreciate your support and look forward to helping with your future travels.
Reply from Rail Europe
Hello Gary,
Thank you for your feedback.
We're delighted to hear that you found the booking process so easy to use and that the reminders were helpful. We appreciate you taking the time to share your experience and hope you have a wonderful journey ahead.
If there is no seat reservation option…
If there is no seat reservation option on a train it should be called out and we should not allow to select the option to reserve seats for any additional cost
8 June 2026
Reply from Rail Europe
Hello Vijayalakshmi,
Thank you for sharing your feedback.
For your Salzburg to Zurich journey with OBB train, seat reservations are not mandatory on this route. Your ticket was issued as an unreserved seating ticket, which means you can board the train and take any available seat. We also confirm that no additional amount was charged for seat reservation on this booking.
If a guaranteed seat is required for this trip, you can check for the same at the train station before the train departure.
We appreciate you taking the time to share your thoughts, and your feedback helps us continue improving clarity for future bookings.
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