Railway Model Store Reviews 

248
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more

Company replied

Rated 5 out of 5 stars

Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more

Company replied

Rated 5 out of 5 stars

Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more

Company replied

Rated 5 out of 5 stars

I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more

Company replied

Company details

  1. Hobby shop
  2. Model Train Shop
  3. Model shop

Information provided by various external sources

We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(248)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice of products at very…

Excellent choice of products at very competitive prices, and quick delivery time. Would highly recommend.

21 May 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

Great products

Great products. Excellent customer service. Buy with confidence

10 May 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, product and cost, product was delivered effortlessly, will definetely use again and recommend.

7 May 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thanks for the 5-star review. The team at RMS is thrilled you’re happy with your recent store visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, exactly what I wanted so I wil luse them again.

5 May 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 5 out of 5 stars

Fantastic coach

Fantastic coach
I’m really pleased with it
Very well packaged and arrived when it was supposed to

3 May 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

First time used and I was pleased

First time used and I was looking for a number of unusual items and was pleased that my internet search was rewarded.
What surprised me was that the next day via a courier the parcel arrived well packaged and exactly as order. An easy 5 star from me and I will now have them on my goto company.
Well done

25 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Rated 5 out of 5 stars

Rapido apt e set

This is the second time I have ordered and have had excellent service every time and would recommend them to anyone Harry B

24 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

This is the first time I have bought…

This is the first time I have bought from the Railway Model Store and it was a very positive experience. I purchased a Hornby Flying Scotsman train set which comes in a very big box. The RMS posted it to me however in an even bigger box! If your are looking for people who will go the extra mile, choose the RMS.

19 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Track underlay

Very efficiently dealt with and received in good time.

13 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service - well packaged - sent quickly. Very pleased.

13 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thanks so much for sharing your experience with us. We hope to see you again soon.

Rated 5 out of 5 stars

First time buyer

First time buyer, excellent service, goods delivered within a couple of days.
Will buy again without hesitation.

7 April 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

Rated 5 out of 5 stars

I ordered the Flying Scotsman for my…

I ordered the Flying Scotsman for my partners birthday. RMS was the best price I could find, it was easy to order on their website & it came within a couple of days. Wouldn’t hesitate to order from them again.
Thank you

29 March 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 5 out of 5 stars

Excellent Service

Fair price, great product, excellent service

24 March 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thanks so much for sharing your experience with us. We hope to see you again soon.

Rated 5 out of 5 stars

Last two orders were excellent and send…

Last two orders were excellent and send out quickly, packaged well and arrived in great condition.

20 March 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Adam was wonderful to deal with and I could not of asked for a better resolve. My order was missing one item which was dispatched the same day of reporting the issue, I received the missing item the following day.

I would strongly recommend RMS and all the team, they offer great support.

Thank you Adam, you are a credit to RMS for sure.

Andy B.

2 March 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 2 out of 5 stars

Not happy with the service.

I ordered my items on the 17th February, it's now the 23rd. My items haven't arrived nor has there been any reply to my email asking where the products were. I have to say it's the worst delivery I have had. I say delivery, it's not arrived yet. it's says 48 hours tracked, tracked from when?

23 February 2022
Unprompted review
Railway Model Store logo

Reply from Railway Model Store

I’m Josh, and I’m the head of customer service here. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us.

We have your details and will be in touch as soon as possible to try and make things right. Although if it’s more convenient for you, you can get in touch with us through phone and we’ll do our utmost to resolve your issues.

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